INTERNATIONAL - Perpustakaan Universitas Mercubuana
INTERNATIONAL - Perpustakaan Universitas Mercubuana
INTERNATIONAL - Perpustakaan Universitas Mercubuana
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20<br />
Ranking Atribut –Int’l<br />
2007 2008 2009<br />
Rank Atribut Rank Atribut Rank Atribut<br />
1 Safety 1 Safety 1 Safety<br />
2 Reservation 2 Reservation 2 Reservation<br />
3 Value for money 3 OTP 3 OTP<br />
4 Convenient Schedule 4 Value for money 4 Value for money<br />
5 OTP 5 Convenient Schedule 5 Network with Transfers<br />
6 Check in and Boarding 6 Check in and Boarding 6 Convenient Schedule<br />
7 Professional trustworthy 7 Friendly Crew 7 Check in and Boarding<br />
8 Network with Transfers 8 Professional trustworthy 8 Cheapest price<br />
9 Feel relaxed and secure 9 Feel relaxed and secure 9 Professional trustworthy<br />
10 Friendly Crew 10 Network with Transfers 10 Feel relaxed and secure<br />
11 Quality Food 11 Comfortable Seat 11 Friendly Crew<br />
12 Comfortable Seat 12 Clean Cabin 12 Clean Cabin<br />
13 Clean Cabin 13 Quality y Food 13 Comfortable Seat<br />
14 IFE 14 Modern/large fleet 14 Quality Food<br />
15 Modern/large fleet 15 Cheapest price 15 Baggage reclaim<br />
16 Baggage reclaim 16 IFE 16 Modern/large fleet<br />
17 I am proud to fly with 17 Baggage reclaim 17 I am proud to fly with<br />
18 Ch Cheapest t price i 18 I am proud d tto fl fly with ith 18 IFE<br />
19 Feel special and pampered 19 Feel special and pampered 19 Feel special and pampered<br />
JKTCMR/TD<br />
• Safety tetap menjadi alasan utama sebagai atribut yang mandatory<br />
• Easy Reservation, Reservation OTP OTP, Value for Money Money, adalah pertimbangan<br />
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