INTERNATIONAL - Perpustakaan Universitas Mercubuana
INTERNATIONAL - Perpustakaan Universitas Mercubuana
INTERNATIONAL - Perpustakaan Universitas Mercubuana
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18<br />
Ranking Atribut – 2009<br />
Domestik Internasional<br />
Rank Atribut<br />
1 Safety<br />
2 OTP<br />
Rank Atribut<br />
1 Safety<br />
2 Reservation<br />
3 Reservation<br />
3 OTP<br />
4 Value for money<br />
4 Value for money<br />
5 Network with Transfers<br />
5 Network with Transfers<br />
6 Convenient Schedule<br />
6 Convenient Schedule<br />
7 Check in and Boarding<br />
7 Check in and Boarding<br />
8 Ch Cheapest t price i 8 Ch Cheapest t price i<br />
9 Professional trustworthy<br />
9 Professional trustworthy<br />
10 Feel relaxed and secure<br />
10 Feel relaxed and secure<br />
11 Friendly Crew<br />
11 Friendly Crew<br />
12 Comfortable Seat<br />
12 Clean Cabin<br />
13 Clean Cabin<br />
13 Comfortable Seat<br />
14 Quality Food<br />
14 Quality Food<br />
15 Modern/large fleet<br />
15 Baggage reclaim<br />
16 I am proud to fly with<br />
16 Modern/large fleet<br />
17 Baggage reclaim<br />
17 I am proud to fly with<br />
18 IFE<br />
18 IFE<br />
19 Feel special and pampered<br />
19 Feel special and pampered<br />
• Atribut yang penting menurut responden baik untuk Domestik maupun Internasional hampir sama sama,<br />
dimana Safety menjadi terpenting yang diikuti OTP, Reservasi, Value for Money & Network<br />
JKTCMR/TD
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