INTERNATIONAL - Perpustakaan Universitas Mercubuana
INTERNATIONAL - Perpustakaan Universitas Mercubuana
INTERNATIONAL - Perpustakaan Universitas Mercubuana
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16<br />
JKTCMR/TD<br />
Brand Equity Model –GA<br />
No 19 Atribut Layanan<br />
1 Easy & convenient Reservation<br />
2 Easy Check-in & Boarding process<br />
3 CConvenient i t SSchedule h d l<br />
4 Value for Money<br />
5 Wide Network with convenient transfers<br />
6 Good Safety record<br />
7 On time departure & arrival<br />
8 Clean & fresh Cabin<br />
9 Friendly/Attractive & helpful Crew<br />
10 Quality in in-flight flight Food<br />
11 Good Quality of IFE<br />
12 Comfortable Seats & Legroom even in Y class<br />
13 Professional trustworthy & reliable<br />
14 Makes me feel relaxed & secure<br />
15 Professional Baggage reclaim<br />
16 Cheapest price<br />
17 An Airline I am proud to fly with<br />
18 Modern/Large Fleet<br />
19 Makes me feel special & pampered
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