CMS-07-021/023 - Los Angeles County Department of Children and ...

Service Access
Service providers will work proactively to facilitate customer access to services.
• Provide services as promptly as possible
• Provide clear directions and service information
• Outreach to the community and promote available services
• Involve families in service plan development
• Follow-up to ensure appropriate delivery of services
Service Environment
Service providers will deliver services in a clean, safe, and welcoming
environment, which supports the effective delivery of services.
• Ensure a safe environment
• Ensure a professional atmosphere
• Display vision, mission, and values statements
• Provide a clean and comfortable waiting area
• Ensure privacy
• Post complaint and appeals procedures
The basis for all COUNTY health and human services contracts is the provision
of the highest level of quality services that support improved outcomes for
children and families. The COUNTY and its contracting partners must work
together and share a commitment to achieve a common vision, goals, outcomes,
and standards for providing services.
2.0 OVERVIEW:
2.1 The Juvenile Court gives responsibility for the care, custody, and control
for each ward to the Los Angeles County Probation Department
(Probation) and for each dependent child to Department of Children and
Family Services (DCFS). The Board of Supervisors, through the Contract,
gives authorization for the placement of DCFS dependent children and
Probation wards in contracted group homes.
2.2 A Group Home (GH) means any facility of any capacity, which provides
24–hour care and supervision to children in a structured environment, with
such Services provided at least in part by staff employed by the licensee.
The care and supervision provided by a group home shall be non-medical
except as permitted by Welfare and Institutions Code (WIC) 17736(b).
2.3 The Community Care Licensing Division (CCLD) regulations that apply to
group homes are from the Manual of Policies and Procedures, Title 22,
including but not limited to:
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