Executive Coaching - A Guide For The HR Professional.pdf

92 EXECUTIVE COACHING
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the organization has adopted a set of leadership competencies
and if the boss can identify which behaviors are
important for the client to demonstrate for successful
job performance.
• Finally, the development of new behaviors can occur,
not in a vacuum, but rather with an eye toward the
practical application of these behaviors as they relate
to the strategic goals of the business unit.
The overall outcome, therefore, has the potential to affect an
entire system. It begins with the individual whose performance
improves with coaching, progresses to a larger team, and eventually,
if the goals have been met successfully, affects the overall functioning
of the organization.
Providing Observations
As the client’s supervisor, the boss can provide a unique viewpoint
on the client’s strengths and challenge areas. You will want to
encourage the boss to take the time to offer thoughtful observations
from his or her vantage point. This will pay off tremendously by
enhancing the quality of the feedback given to the client. From the
client’s perspective, often it is the boss’s feedback that has a special
richness to it and carries more weight than feedback from other
sources. Overall, you will want to encourage the boss to devote
some time to thinking about what important points to make in his
or her feedback and to schedule feedback sessions with the client.
Assessing How Well Changes Are Going
The boss’s observations are needed not just at the start, of
course. The boss should be talking from time to time with the coach
and with the client.