Executive Coaching - A Guide For The HR Professional.pdf

What Are the Steps in the Coaching Process? 59
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the coaching. However the assignment ends, you will want to
have evaluated the overall outcome for both the client and the
organization.
Coaching Electronically
In the future, coaches are likely to do more coaching via the telephone
and the Internet. There are several reasons for this trend:
• Globalization. Organizational functions will continue to
become more global in nature. Clients’ coaching sessions
may not be able to be scheduled when both coach
and client are in the same geographical location.
• Cost-effectiveness. It can be more cost-effective for
coaches to deliver services electronically.
• Technological improvements. The improvements in voice
quality in cell phones, computers with video, and other
technological devices have increased the level of comfort
in conducting long-distance conversations about
personal/career issues.
Use of Emails
Many coaches will use emails as a way of following up on points
made during a session or will send information on topics related to
the client’s goals for the client’s use between sessions. Emails can be
very effective in fostering clients’ abilities for reflection. They
require that senders be more thoughtful in their choice of words,
and they allow readers more time to review and think carefully
about the contents.
Whether or not emails are utilized more in the coaching
process, the steps in the coaching process should remain the same.
Usually, the initial contracting and goal setting can still occur via
several face-to-face meetings in which the coach and client have