Executive Coaching - A Guide For The HR Professional.pdf

60 EXECUTIVE COACHING
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the opportunity to forge the chemistry essential to a good coaching
relationship. The ability of the coach to see facial expressions
and body language is important for the coach to get to know
the client. It also allows the coach to create a visual picture of the
client, to more accurately interpret the client’s communications,
and to see exactly what others also see when they engage with the
client.
Assessments
The electronic administration, scoring, and feedback of tests and
assessments has made data-gathering more efficient and rapid.
Because feedback from assessments still requires some careful interpretation,
however, many coaches will provide an overall summary
from the various data reports. The summary can then be delivered
either electronically to the client, in face-to-face sessions, or in
some combination of both.
Cautions
Over time, the coaching with an individual client might shift from
face-to-face sessions to a greater preponderance of electronic coaching.
In those circumstances, the coach must pay extra attention to
the value of the message content. In making the comparisons
between face-to-face and electronic coaching, the coach has to
monitor the quality of the interactions. Are topics covered in the
same depth? Is the client using the same richness of language? Does
the client express feelings as readily? The coach should solicit feedback
to find out whether the client is comfortable with the quality
of the interactions via email.
Summary
In this chapter you have been shown a logical progression of the
steps in the coaching process: contracting, goal setting, assessing
results, action planning, and evaluation. You have learned about the