The Matrix System at Work - Independent Evaluation Group - World ...
The Matrix System at Work - Independent Evaluation Group - World ...
The Matrix System at Work - Independent Evaluation Group - World ...
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CHAPTER 5<br />
INSTITUTIONAL ISSUES AND ORGANIZATIONAL STRUCTURE<br />
BUDGET INCENTIVES FOR CROSS SUPPORT<br />
5.51 Budget rules hinder staff from working across organiz<strong>at</strong>ional boundaries.<br />
Current arrangements require each unit to estim<strong>at</strong>e the amount of cross support it<br />
expects to sell and purchase in the coming year. Even though the Bank’s time<br />
recording system captures actual cross support across organiz<strong>at</strong>ional units in real<br />
time, devi<strong>at</strong>ions from the beginning-of-year estim<strong>at</strong>e for inter-VPU cross support are<br />
only reconciled through adjustments in the budget for next fiscal year, or in limited<br />
circumstances twice per fiscal year. Each VPU is free to set internal rules for intra-<br />
VPU budget settlements, but in some cases, cross support within the same sector<br />
department may not involve budget settlements <strong>at</strong> all. This non-payment or<br />
substantial delay between the provision of cross support and the payment for th<strong>at</strong><br />
work penalizes a unit for providing unanticip<strong>at</strong>ed cross support. On the demand<br />
side, a disincentive arises from the significant differential between the cost of staff<br />
and the cost of consultants due to the markup charged to purchasing units for<br />
sustaining costs of staff. 79 Any initi<strong>at</strong>ive to jump-start cross support must address<br />
these penalties.<br />
Quality Assurance and Conflicts of Interest<br />
5.52 <strong>The</strong> Bank currently lacks a mechanism for transparent assessment of<br />
oper<strong>at</strong>ional quality in real time, independent of line management. Effective<br />
organiz<strong>at</strong>ions ensure the quality of product delivery and oper<strong>at</strong>ional support<br />
processes by undertaking additional due diligence for quality control, although both<br />
tend to be under line management. In addition, separ<strong>at</strong>e mechanisms for quality<br />
assurance, financial audits, and independent evalu<strong>at</strong>ions provide independent<br />
feedback to senior management, governing bodies, and external constituents on<br />
quality. <strong>The</strong>se systems for quality assurance, audits, and evalu<strong>at</strong>ion are not<br />
considered credible unless they are administered by third parties.<br />
5.53 While the Bank has an Internal Audit Department and an <strong>Independent</strong><br />
Evalu<strong>at</strong>ion <strong>Group</strong>, no entity is responsible for undertaking third-party quality<br />
assurance of oper<strong>at</strong>ions during implement<strong>at</strong>ion since QAG was dissolved in June<br />
2010. Upon its dissolution, QAG’s budget and remaining staff were transferred to<br />
the OPCS vice presidency which retains primary responsibility for those functions,<br />
including portfolio reviews. Management has responded th<strong>at</strong> the funds were used<br />
in part for completing an ongoing QAG review; th<strong>at</strong> review has not been made<br />
public. 80 As of the end of FY11, no altern<strong>at</strong>e mechanism had been put in place to<br />
gener<strong>at</strong>e independent or arm’s-length d<strong>at</strong>a on lending and AAA quality 81 and<br />
provide feedback to senior management. In effect, an inform<strong>at</strong>ion gap has been<br />
cre<strong>at</strong>ed in the Bank’s quality assurance system.<br />
101