The Matrix System at Work - Independent Evaluation Group - World ...

APPENDIX H
WORKING ACROSS ORGANIZATIONAL BOUNDARIES: THE USE OF CROSS SUPPORT
staff, inter-VPU cross support was 7.6 percent staff time in FY02; it was 5.2 percent in
FY10.
53. Cross support from anchors to Regions has decreased overtime. Total anchor
staff time went from 24,537 in FY02 to 36,807 staff weeks in FY10. Yet, as shown in
Figure H.1. , the growth of the anchors has not come with an increase in the
percentage of staff time dedicated to support the Regions. There has instead been an
18 percent decrease in total cross support (in staff weeks). The percentage of cross
support from anchors to the Regions has also decreased (from 23 percent anchors’
staff time in FY02 to 12.5 percent overall in FY10).
Figure H. 1. Cross Support from the Anchors to the Regions, FY02-FY10
35.0%
% cross support sold
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
SDN
HDN
PRM
FPD
0.0%
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Source: World Bank Database
INTRA-VPU CROSS SUPPORT
Fiscal Year
54. In FY10, intra-VPU cross support sold (estimated in four Regions and network
anchors for which comparable data was available) was 13.8 percent of staff time
overall: 15.6 percent for Regions and 8.6 percent for network anchors. Variations
across networks and Regions were significant: intra-VPU cross support amounted to
10 percent staff time in the SDN anchor but barely reached 0.6 percent staff time in
the PREM anchor; intra-VPU cross support was about 11.5 percent in the Africa
Region, yet was as high as 19.3 percent in Latin America and the Caribbean.
55. Total cross support sold, i.e. inter-VPU plus intra-VPU cross support (for four
Regions and network anchors) amounted to 19.4 percent of staff time: 18.9 percent
for Regions and 21.1 percent for network anchors. Variations across Regions and
networks were again considerable: total staff time dedicated to cross support was
about 22 percent for South Asia and Latin America and the Caribbean, but barely
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