The Matrix System at Work - Independent Evaluation Group - World ...

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Contents ABBREVIATIONS ................................................................................................................................ VII ACKNOWLEDGEMENTS ...................................................................................................................... IX GLOSSARY ........................................................................................................................................... XI OVERVIEW .......................................................................................................................................... XV MANAGEMENT RESPONSE ...................................................... ERROR! BOOKMARK NOT DEFINED. 1. INTRODUCTION AND CONTEXT ...................................................................................................... 1 Rationale and Purpose .............................................................................................................................................. 1 Adapting the Bank to Changing External Realities .................................................................................................................... 3 The 1997 Matrix System .......................................................................................................................................................... 3 Significance of the Matrix System ......................................................................................................................................... 6 Scope and Evaluative Questions .............................................................................................................................. 8 Scope of the Evaluation ......................................................................................................................................................... 8 Evaluation Questions ........................................................................................................................................................... 10 Literature Review on Matrix Organization ............................................................................................................... 12 Relevant Literature on the World Bank ................................................................................................................................ 12 Insights from the Private Sector .......................................................................................................................................... 13 Bank Management’s Self-Assessment of the Matrix System .............................................................................................. 14 Evaluation Methodology .......................................................................................................................................... 15 Evidentiary Basis ................................................................................................................................................................. 15 Limitations of the Evaluation ................................................................................................................................................ 16 Organization of the Report .................................................................................................................................................. 17 2. THE STRATEGIC ALIGNMENT OF SECTOR AND COUNTRY PRIORITIES ................................. 18 The Relevance of Strategic Alignment .................................................................................................................... 18 Assessing Strategic Alignment ............................................................................................................................................... 19 The Role of Country and Sector Strategies ............................................................................................................................. 20 Responsiveness and Effectiveness of Country Programs ...................................................................................... 23 Responsiveness and Effectiveness by Region .................................................................................................................... 26 Insights from CASCR Reviews ............................................................................................................................................ 26 Alignment of Country and Sector Strategies ........................................................................................................... 27 Integration of Country and Regional Experiences in Sector Strategies .............................................................................. 27 Integration of Sector and Global Strategies in Country Strategies ...................................................................................... 28 Incorporation of Global and Regional Issues in Country Strategies .................................................................................... 31 Mainstreaming of Corporate Priorities into Operations ....................................................................................................... 33 Efficiency and Effectiveness of Strategic Alignment ............................................................................................... 34 i
Costs of Country and Sector Strategies .............................................................................................................................. 34 Feedback From Clients ....................................................................................................................................................... 35 3. THE PROMISE OF A KNOWLEDGE BANK ..................................................................................... 37 Introduction ............................................................................................................................................................. 38 The Knowledge Bank .......................................................................................................................................................... 38 Knowledge Needs to be Pooled and Shared ...................................................................................................................... 39 Assessing the Bank’s Knowledge Work .............................................................................................................................. 40 Investing in Knowledge Production ......................................................................................................................... 41 Primacy of Lending Delivery ................................................................................................................................................ 41 The Bank’s Core Knowledge Products ................................................................................................................................ 42 A Trend Toward Just-in-Time Knowledge ........................................................................................................................... 43 Dissemination and Use of Knowledge .................................................................................................................... 43 Dissemination of Knowledge ............................................................................................................................................... 43 Use of Knowledge Produced by Other Operational Units ................................................................................................... 48 Knowledge Produced by DEC is Rarely Used by Operational Units ................................................................................... 49 Tacit Knowledge Does Not Flow ............................................................................................................................. 50 Staff Rotation ....................................................................................................................................................................... 50 Cross Support ...................................................................................................................................................................... 52 Efficiency and Effectiveness of the Knowledge Bank ............................................................................................. 56 4. DELIVERING QUALITY SERVICES ................................................................................................. 61 Introduction ............................................................................................................................................................. 61 Portfolio Trends in Quality ................................................................................................................................................... 62 Institutional Incentives for Quality ........................................................................................................................... 65 Institutional Incentives for Client Orientation and Technical Excellence after 1997 ............................................................ 65 Internal and External Factors .............................................................................................................................................. 67 Incentives Arising from the Metrics of Success ................................................................................................................... 67 Managing for Quality under the Matrix System ....................................................................................................... 68 Quality under the Matrix System ......................................................................................................................................... 68 The Role of Network Anchors and Sector Boards on Quality ............................................................................................. 71 The Role of Regional Operational Services Units ............................................................................................................... 72 Quality Assurance Systems Need to be Strengthened ....................................................................................................... 73 Staff Incentives ........................................................................................................................................................ 74 The System of Formal Incentives ........................................................................................................................................ 74 Behaviors of Staff in Response to Formal and Informal Incentives .................................................................................... 75 One Matrix Behavior: Cross-Sector and Cross-Thematic Work .......................................................................................... 76 Conclusions on Efficiency and Effectiveness of Quality Assurance Systems ......................................................... 79 5. INSTITUTIONAL ISSUES AND ORGANIZATIONAL STRUCTURE ................................................ 81 The Sector Board Model ......................................................................................................................................... 83 Effectiveness of Sector Boards ........................................................................................................................................... 83 Effect of Regional Incentives on the Sector Boards ............................................................................................................ 84 Sector Board Architecture ................................................................................................................................................... 87 Span of Control in the Regions ............................................................................................................................... 88
Page 1 and 2: The Matrix System at Work An Evalua
Page 3: ©2012 Independent Evaluation Group
Page 7 and 8: Table 3.6. Total Cross-Support Sold
Page 10: Abbreviations AAA AFR ARDE ARPP BET
Page 14 and 15: Glossary Term Anchor sector directo
Page 16 and 17: GLOSSARY Practice managers (PM) Reg
Page 18 and 19: Overview The Matrix System at Work
Page 20 and 21: OVERVIEW rather than on the 1997 ma
Page 22 and 23: OVERVIEW satisfactory or better in
Page 24 and 25: OVERVIEW toward capacity building a
Page 26 and 27: OVERVIEW Innovation in the field is
Page 28 and 29: OVERVIEW Figure D. Outcomes of Bank
Page 30 and 31: OVERVIEW modernization in the corpo
Page 32 and 33: OVERVIEW management structure but t
Page 34 and 35: OVERVIEW Structure Bank-wide matrix
Page 36 and 37: MANAGEMENT RESPONSE interest and ow
Page 38 and 39: MANAGEMENT RESPONSE Management cons
Page 40: MANAGEMENT RESPONSE that reach far
Page 43 and 44: CHAPTER 1 INTRODUCTION AND CONTEXT
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CHAPTER 1 INTRODUCTION AND CONTEXT
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CHAPTER 1 INTRODUCTION AND CONTEXT
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2. The Strategic Alignment of Secto
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CHAPTER 2 THE STRATEGIC ALIGNMENT O
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CHAPTER 3 THE PROMISE OF A KNOWLEDG
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CHAPTER 4 DELIVERING QUALITY SERVIC
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CHAPTER 5 INSTITUTIONAL ISSUES AND
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6. Conclusions and Recommendations
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CHAPTER 6 CONCLUSIONS AND RECOMMEND
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CHAPTER 6 CONCLUSIONS AND RECOMMEND
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Appendix A Matrix Management and Or
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APPENDIX A MATRIX MANAGEMENT AND OR
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SECONDARY ANALYSIS OF CASCR REVIEWS
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APPENDIX B EVALUATION METHODOLOGY a
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APPENDIX C RESPONSIVENESS AND EFFEC
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APPENDIX D EXPERIENCE IN THE TRENCH
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Appendix E Key Findings from Sector
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APPENDIX E KEY FINDINGS FROM SECTOR
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Table E.1. Country Directors and Ma
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# Other Questions Q # 7 APPENDIX E
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APPENDIX F FOCUS GROUP DISCUSSIONS:
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APPENDIX F FOCUS GROUP DISCUSSIONS:
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Appendix G Comparison of the Six Re
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APPENDIX G PROFILES OF THE BANK’S
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Appendix H Working across Organizat
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APPENDIX H WORKING ACROSS ORGANIZAT
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Appendix I Budgetary Incentives 65.
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APPENDIX I BUDGETARY INCENTIVES Bud
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APPENDIX I BUDGETARY INCENTIVES 72.
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APPENDIX I BUDGETARY INCENTIVES com
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APPENDIX I BUDGETARY INCENTIVES Fig
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APPENDIX I BUDGETARY INCENTIVES mea
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APPENDIX J WORKING ACROSS SECTORS A
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Appendix K World Bank Sector Strate
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APPENDIX K WORLD BANK SECTOR STRATE
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APPENDIX K WORLD BANK SECTOR STRATE
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Appendix L International Finance Co
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APPENDIX L IFC 2013 CHANGE INITIATI
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APPENDIX M STAFFING DATA Note: Head
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APPENDIX M STAFFING DATA Table M.7.
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Appendix N Managers Interviewed Nam
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References Barnett, Michael N. and
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REFERENCES Sy, Thomas and Laura Sue
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Endnotes 1 See Wapenhans 1992, 1994
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ENDNOTES appropriately assessed by
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ENDNOTES 46 The respondents to this
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ENDNOTES 71 See Safeguards and Sust
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