Administrator's Guide - Kerio Software Archive

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Chapter 36 Support for ActiveSync5. Click OK to confirm settings.Once the log is set, run the synchronization of the device and the server to make the log.If needed, synchronization log can also be saved, as follows:1. Logs can be saved in a file in the Logs → Debug section.2. Right-click on the created log and choose Save log from the pop-up menu.3. In the Save Log dialog, select a path where the file will be saved, choose a file format (TXTor HTML) and confirm the dialog (see figure 36.4).Figure 36.4Saving a logLogging synchronization on mobile devicesOn Windows Mobile, the ActiveSync application includes special logs for each synchronizationperformed that can be helpful when solving traffic issues. Logs can be enabled/disabled in theAdvanced section of the ActiveSync application.Windows Mobile stores logs in \Windows\Activesync. Each synchronization process is savedin a stand-alone file whereas the three most recent logs are kept in the directory mentionedabove. Names of the log files are:Exchange Server0.txtExchange Server1.txtExchange Server2.txtThese logs may be helpful especially when solving issues in cooperation with the Kerio Technologiestechnical support.374
36.8 Troubleshooting36.8 TroubleshootingProblems with synchronization of a single folder on Windows MobileProblem descriptionUser’s attempts to synchronize a subscribed folder fail.SolutionIn ActiveSync configuration, perform these settings:1. In ActiveSync configuration, remove the folder from the list of synchronized folders.Figure 36.5 Removing a damaged folder from the list of synchronized folders2. Use so called “soft reset” to reboot the device.3. Synchronize the device with the server (without the damaged folder).4. If the synchronization has been completed successfully, add the folder to the list andrepeat the synchronization.5. If even now the synchronization is not successful, please contact Kerio Technologiestechnical support.Problems with synchronization of all folders on Windows MobileProblem descriptionUser’s synchronization of folders subscribed for synchronization fail.SolutionIn ActiveSync configuration, perform these settings:1. In ActiveSync configuration, remove (uncheck) all folders from the list of synchronizedfolders (see figure 36.6) and save settings.2. Use so called “soft reset” to reboot the device.3. Add the removed folders to the list again and repeat the synchronization.4. If even now the synchronization is not successful, please contact Kerio Technologiestechnical support.375
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Administrator’s GuideKerio Techno
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36 Support for ActiveSync . . . . .
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Chapter 1 IntroductionPersonal and
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1.2 Quick ChecklistBlackBerry suppo
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1.2 Quick Checklist11. If email for
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2.2 Conflicting software2.2 Conflic
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2.4 InstallationBy default, Kerio M
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2.4 InstallationSelect a folder whe
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2.4 InstallationFigure 2.5Custom in
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2.4 InstallationKerio MailServer En
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2.4 InstallationThe product support
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2.4 Installation(Kerio Administrati
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2.5 Configuration WizardNote: The c
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2.5 Configuration WizardFigure 2.16
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2.6 Upgrade and UninstallationWhen
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Chapter 3Product Registration and L
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3.2 Registration with the administr
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3.2 Registration with the administr
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3.3 License information and import
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3.4 Licensing policyOnce number of
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4.1 Kerio MailServer MonitorFigure
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4.2 Standalone processes of the ser
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5.2 Administration WindowThe same d
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5.2 Administration WindowStatus bar
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Chapter 6ServicesIn Configuration
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6.1 Service Parameter Settings• a
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6.1 Service Parameter SettingsFigur
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6.3 TroubleshootingFigure 6.5The De
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Chapter 7DomainsKerio MailServer ca
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7.2 GeneralFigure 7.2Domain setting
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7.4 FootersFigure 7.3Domain setting
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7.5 ForwardingFigure 7.5Domain sett
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7.6 Setting of Directory ServicesFi
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7.6 Setting of Directory ServicesFi
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7.7 Advanced7.7 AdvancedIn the Adva
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7.8 WebMail Logo3. In the Logging m
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8.2 Sending High Priority MessagesW
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Chapter 9SchedulingKerio MailServer
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9.2 Optimal Scheduling9.2 Optimal S
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10.1 Kerio MailServer CertificateFi
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10.1 Kerio MailServer Certificate
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10.2 Install certificates on client
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11.3 LanguageIf there is one of the
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11.3 LanguageFigure 11.1Dictionary
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12.2 Time IntervalsClick on Add to
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12.3 Setting Remote AdministrationF
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10312.3 Setting Remote Administrati
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13.2 Creating a user accountWarning
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13.2 Creating a user accountFigure
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13.2 Creating a user accountStore p
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13.2 Creating a user accountNote: T
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13.2 Creating a user accountFigure
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13.3 Editing User AccountNote: When
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13.5 Removing user accountsKerio Ma
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13.9 Administration of mobile devic
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13.9 Administration of mobile devic
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13.10 Import Users• MailAddress
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13.10 Import UsersFor detailed info
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13.10 Import UsersFigure 13.24Impor
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13.12 User Account TemplatesNote: C
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Chapter 14User groupsUser accounts
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14.1 Creating a User GroupGroup add
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14.1 Creating a User GroupPublish t
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15.1 Mail Delivery over the Interne
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15.1 Mail Delivery over the Interne
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15.2 SMTP serverinterface originall
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15.2 SMTP serverAuthentication by I
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15.2 SMTP serverLimit maximum incom
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15.3 AliasesMaximum number of deliv
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15.3 AliasesCharacter typea-zA-ZDes
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15.4 remote POP3 mailboxesFigure 15
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15.4 remote POP3 mailboxesthe messa
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15.4 remote POP3 mailboxesFigure 15
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15.6 Advanced OptionsDescriptionA c
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15.6 Advanced Optionsnot have to wo
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15.6 Advanced OptionsPLAIN authenti
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15.6 Advanced OptionsWatchdog Hard
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15.6 Advanced OptionsFigure 15.22HT
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15.6 Advanced Optionsstartup of the
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15.6 Advanced OptionsKerio WebMail
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16.1 Spam Rating tab16.1 Spam Ratin
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16.2 Blacklists tabtration Console
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16.2 Blacklists tabInternet databas
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16.3 Custom RulesSORBSSpam and Open
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16.3 Custom RulesUse the Add button
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16.3 Custom RulesTypeType of condit
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16.4 SpamAssassinFigure 16.7SpamAss
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16.5 Email policy records checksend
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16.6 Spam repellentFigure 16.9SPFOn
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16.7 Recommended configuration of a
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16.7 Recommended configuration of a
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16.8 Monitoring of spam filter’s
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16.8 Monitoring of spam filter’s
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17.1 Integrated McAfee Anti-VirusBe
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17.4 Server responses to detection
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17.5 Filtering Email Attachments17.
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17.6 Antivirus control statisticsFi
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18.1 ArchivingPath to the archive d
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18.2 Backup of user foldersFigure 1
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18.2 Backup of user foldersFigure 1
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18.2 Backup of user folders• Save
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18.2 Backup of user folders2. The s
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Chapter 19LDAP serverThe built-in L
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19.2 Configuring Email ClientsFigur
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19.2 Configuring Email ClientsMaxim
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20.2 Creating a Mailing List• con
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20.2 Creating a Mailing ListFigure
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20.3 Posting rulesFigure 20.4Creati
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20.4 Moderators and MembersAdd this
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20.4 Moderators and MembersAdding a
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20.5 Mailing list archiving2. This
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20.7 How to use Mailing ListsExampl
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Chapter 21Status InformationKerio M
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21.2 Message queue processingFrom,
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21.3 Active ConnectionsActive Conne
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21.4 Opened FoldersComponentsThree
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21.5 Traffic ChartsTime rangeIn the
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21.6 StatisticsRefreshThis button r
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22.1 Log settingsFigure 22.2Save lo
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22.1 Log settingsLog debugSelect th
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22.3 MailAuth_type=’0’, Passwor
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22.4 SecurityMailing list messagesT
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22.4 SecurityAntibombingServer over
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22.8 Debug• From: jsmith@company.
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22.8 Debug• IMAP Server — commu
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22.9 Performance Monitor (under Win
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23.1 Viewing public folders in indi
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24.1 Kerio MailServer on WindowsFig
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24.1 Kerio MailServer on WindowsFig
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24.2 Kerio MailServer on LinuxExamp
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24.2 Kerio MailServer on Linuxdebug
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24.3 Kerio MailServer on Mac OSTo e
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24.3 Kerio MailServer on Mac OSFigu
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24.4 Starting Open Directory and Ke
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24.4 Starting Open Directory and Ke
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Figure 25.1Setting Windows NT domai
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25.1 Setting NTLM in MS Outlook ext
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Chapter 26Kerio MailServer Environm
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26.3 FirewallFrom technical reasons
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Chapter 27Deployment ExamplesThis c
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27.2 Dial-up Line + Domain Mailboxi
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27.4 A company with multiple sites5
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27.4 A company with multiple sitesF
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27.5 Setting up the backup mail ser
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Chapter 28Troubleshooting in Kerio
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28.2 Configuration Backup and Trans
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29.1 Installation of Active Directo
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29.3 User Account DefinitionFigure
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Chapter 30Kerio Open Directory Exte
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Chapter 31KMS Web AdministrationKMS
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31.2 Setting access rights to the w
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31.5 Page headerFigure 31.4Web Admi
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31.6 Welcome pageLocalizations of K
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31.7 User accountsFigure 31.8Templa
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Page 387 and 388: 42.1 Email42.1 EmailOn Apple iPhone
Page 389 and 390: 43.1 Contacts43.1 ContactsUSAKerio
Page 391 and 392: Nokia ® and Mail for Exchange ® a
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Page 395 and 396: Glossary of termsApplication protoc
Page 397 and 398: MX RecordsOne of the record types t
Page 399 and 400: IndexAaccess rightsgroups 131accoun
Page 401 and 402: mailing lists 220MAPI 396master aut
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