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Administrator's Guide - Kerio Software Archive

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Chapter 36 Support for ActiveSyncFigure 36.6Removing all folders from the list of synchronized foldersNote: Besides this method, it is also possible to remove the entire account in ActiveSyncand configure it again upon the next restart of the devices. Synchronized data will beremoved from the device. When a new account is created this data is usually correct.Connection of the device to the server failsVarious solutions can be applied. Above all, it is necessary to check if the following conditionsare met:• It is necessary that Internet connection is set properly on the device so that the device canconnect to <strong>Kerio</strong> MailServer.• In ActiveSync configuration, check that the appropriate login data is used.• in <strong>Kerio</strong> MailServer, the HTTP(S) service must be enabled on standard ports (most devicesdo not support setting of non-standard ports for traffic).• If the device uses for communication an SSL-secured protocol, it is necessary to checkwhether a valid SSL certificate is used (see section 36.4).• If the user connects to the server from the Internet, it is necessary to check that standardports of the HTTP(S) protocol are enabled at the firewall.376

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