Administrator's Guide - Kerio Software Archive

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Chapter 40 Kerio Sync Connector for MacSynchronization troubleshootingKerio MailServer and Kerio Sync Connector provide special tools for possible synchronizationtroubleshooting, as follows:Traffic logsTraffic between Kerio MailServer and the Kerio Sync Connector can be logged both at KerioMailServer or/and at the Kerio Sync Connector:• Kerio MailServer1. Open Kerio Administration Console → Logs → debug.2. Right-click on the log pane to open a context menu, and select Messages.3. In the Logging Messages box just opened, enable the WebDAV Server Requestsoption (see figure 40.1).Figure 40.1 Debug log settingsOnce your problems are solved, it is recommended to disable the logging.• Kerio Sync Connector1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Check the Enable debug logging option (see figure 40.2).The log can be found in the Console application (Applications → Utilities → Console).Synchronization fixingThe synchronization fix may help where problems with synchronized data occur. The fixwill result in generation of a copy of data on the server or in the client. The copy replacesthe opposite side’s data so that both stores include identical data. The risk is that a partof the data having been saved since the last synchronization may be lost in the fix.Follow these synchronization fix instructions:1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Click on Repair.3. In the dialog box just opened, select if the data on the server beat the data on theclient during the synchronization, or vice versa. Click OK to initiate the synchronization.382
Figure 40.2Log settings in Kerio Sync ConnectorReporting problems to Kerio TechnologiesIf the synchronization problem is caused by an error in the application, it is recommendedto send the synchronization log to Kerio Technologies for further analysis.Any information recorded in the log are used only to solve problems associated with usageof this product. No information including the sender’s email address will be misusedin any way.To send the report, follow these instructions:1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Click on Send report.3. This opens an email composer window where the log message and the sender’s addressare attached. Simply send the message, it is not necessary to add any information.383
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Administrator’s GuideKerio Techno
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36 Support for ActiveSync . . . . .
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Chapter 1 IntroductionPersonal and
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1.2 Quick ChecklistBlackBerry suppo
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1.2 Quick Checklist11. If email for
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2.2 Conflicting software2.2 Conflic
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2.4 InstallationBy default, Kerio M
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2.4 InstallationSelect a folder whe
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2.4 InstallationFigure 2.5Custom in
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2.4 InstallationKerio MailServer En
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2.4 InstallationThe product support
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2.4 Installation(Kerio Administrati
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2.5 Configuration WizardNote: The c
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2.5 Configuration WizardFigure 2.16
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2.6 Upgrade and UninstallationWhen
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Chapter 3Product Registration and L
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3.2 Registration with the administr
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3.2 Registration with the administr
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3.3 License information and import
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3.4 Licensing policyOnce number of
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4.1 Kerio MailServer MonitorFigure
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4.2 Standalone processes of the ser
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5.2 Administration WindowThe same d
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5.2 Administration WindowStatus bar
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Chapter 6ServicesIn Configuration
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6.1 Service Parameter Settings• a
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6.1 Service Parameter SettingsFigur
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6.3 TroubleshootingFigure 6.5The De
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Chapter 7DomainsKerio MailServer ca
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7.2 GeneralFigure 7.2Domain setting
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7.4 FootersFigure 7.3Domain setting
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7.5 ForwardingFigure 7.5Domain sett
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7.6 Setting of Directory ServicesFi
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7.6 Setting of Directory ServicesFi
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7.7 Advanced7.7 AdvancedIn the Adva
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7.8 WebMail Logo3. In the Logging m
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8.2 Sending High Priority MessagesW
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Chapter 9SchedulingKerio MailServer
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9.2 Optimal Scheduling9.2 Optimal S
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10.1 Kerio MailServer CertificateFi
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10.1 Kerio MailServer Certificate
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10.2 Install certificates on client
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11.3 LanguageIf there is one of the
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11.3 LanguageFigure 11.1Dictionary
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12.2 Time IntervalsClick on Add to
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12.3 Setting Remote AdministrationF
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10312.3 Setting Remote Administrati
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13.2 Creating a user accountWarning
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13.2 Creating a user accountFigure
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13.2 Creating a user accountStore p
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13.2 Creating a user accountNote: T
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13.2 Creating a user accountFigure
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13.3 Editing User AccountNote: When
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13.5 Removing user accountsKerio Ma
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13.9 Administration of mobile devic
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13.9 Administration of mobile devic
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13.10 Import Users• MailAddress
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13.10 Import UsersFor detailed info
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13.10 Import UsersFigure 13.24Impor
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13.12 User Account TemplatesNote: C
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Chapter 14User groupsUser accounts
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14.1 Creating a User GroupGroup add
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14.1 Creating a User GroupPublish t
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15.1 Mail Delivery over the Interne
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15.1 Mail Delivery over the Interne
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15.2 SMTP serverinterface originall
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15.2 SMTP serverAuthentication by I
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15.2 SMTP serverLimit maximum incom
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15.3 AliasesMaximum number of deliv
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15.3 AliasesCharacter typea-zA-ZDes
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15.4 remote POP3 mailboxesFigure 15
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15.4 remote POP3 mailboxesthe messa
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15.4 remote POP3 mailboxesFigure 15
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15.6 Advanced OptionsDescriptionA c
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15.6 Advanced Optionsnot have to wo
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15.6 Advanced OptionsPLAIN authenti
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15.6 Advanced OptionsWatchdog Hard
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15.6 Advanced OptionsFigure 15.22HT
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15.6 Advanced Optionsstartup of the
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15.6 Advanced OptionsKerio WebMail
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16.1 Spam Rating tab16.1 Spam Ratin
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16.2 Blacklists tabtration Console
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16.2 Blacklists tabInternet databas
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16.3 Custom RulesSORBSSpam and Open
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16.3 Custom RulesUse the Add button
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16.3 Custom RulesTypeType of condit
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16.4 SpamAssassinFigure 16.7SpamAss
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16.5 Email policy records checksend
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16.6 Spam repellentFigure 16.9SPFOn
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16.7 Recommended configuration of a
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16.7 Recommended configuration of a
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16.8 Monitoring of spam filter’s
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16.8 Monitoring of spam filter’s
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17.1 Integrated McAfee Anti-VirusBe
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17.4 Server responses to detection
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17.5 Filtering Email Attachments17.
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17.6 Antivirus control statisticsFi
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18.1 ArchivingPath to the archive d
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18.2 Backup of user foldersFigure 1
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18.2 Backup of user foldersFigure 1
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18.2 Backup of user folders• Save
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18.2 Backup of user folders2. The s
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Chapter 19LDAP serverThe built-in L
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19.2 Configuring Email ClientsFigur
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19.2 Configuring Email ClientsMaxim
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20.2 Creating a Mailing List• con
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20.2 Creating a Mailing ListFigure
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20.3 Posting rulesFigure 20.4Creati
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20.4 Moderators and MembersAdd this
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20.4 Moderators and MembersAdding a
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20.5 Mailing list archiving2. This
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20.7 How to use Mailing ListsExampl
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Chapter 21Status InformationKerio M
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21.2 Message queue processingFrom,
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21.3 Active ConnectionsActive Conne
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21.4 Opened FoldersComponentsThree
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21.5 Traffic ChartsTime rangeIn the
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21.6 StatisticsRefreshThis button r
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22.1 Log settingsFigure 22.2Save lo
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22.1 Log settingsLog debugSelect th
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22.3 MailAuth_type=’0’, Passwor
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22.4 SecurityMailing list messagesT
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22.4 SecurityAntibombingServer over
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22.8 Debug• From: jsmith@company.
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22.8 Debug• IMAP Server — commu
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22.9 Performance Monitor (under Win
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23.1 Viewing public folders in indi
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24.1 Kerio MailServer on WindowsFig
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24.1 Kerio MailServer on WindowsFig
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24.2 Kerio MailServer on LinuxExamp
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24.2 Kerio MailServer on Linuxdebug
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24.3 Kerio MailServer on Mac OSTo e
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24.3 Kerio MailServer on Mac OSFigu
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24.4 Starting Open Directory and Ke
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24.4 Starting Open Directory and Ke
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Figure 25.1Setting Windows NT domai
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25.1 Setting NTLM in MS Outlook ext
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Chapter 26Kerio MailServer Environm
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26.3 FirewallFrom technical reasons
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Chapter 27Deployment ExamplesThis c
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27.2 Dial-up Line + Domain Mailboxi
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27.4 A company with multiple sites5
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27.4 A company with multiple sitesF
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27.5 Setting up the backup mail ser
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Chapter 28Troubleshooting in Kerio
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28.2 Configuration Backup and Trans
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29.1 Installation of Active Directo
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29.3 User Account DefinitionFigure
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Chapter 30Kerio Open Directory Exte
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Chapter 31KMS Web AdministrationKMS
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31.2 Setting access rights to the w
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31.5 Page headerFigure 31.4Web Admi
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31.6 Welcome pageLocalizations of K
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31.7 User accountsFigure 31.8Templa
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31.7 User accountsFigure 31.10User
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31.7 User accountsFigure 31.12User
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31.8 User groupsMove user’s messa
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31.8 User groupsFigure 31.16Group a
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Page 377 and 378: Chapter 37Support for BlackBerry vi
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Page 385 and 386: Apple Mail options and settings are
Page 387 and 388: 42.1 Email42.1 EmailOn Apple iPhone
Page 389 and 390: 43.1 Contacts43.1 ContactsUSAKerio
Page 391 and 392: Nokia ® and Mail for Exchange ® a
Page 393 and 394: arising from, out of or in connecti
Page 395 and 396: Glossary of termsApplication protoc
Page 397 and 398: MX RecordsOne of the record types t
Page 399 and 400: IndexAaccess rightsgroups 131accoun
Page 401 and 402: mailing lists 220MAPI 396master aut
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