Administrator's Guide - Kerio Software Archive

Chapter 40 Kerio Sync Connector for MacSynchronization troubleshootingKerio MailServer and Kerio Sync Connector provide special tools for possible synchronizationtroubleshooting, as follows:Traffic logsTraffic between Kerio MailServer and the Kerio Sync Connector can be logged both at KerioMailServer or/and at the Kerio Sync Connector:• Kerio MailServer1. Open Kerio Administration Console → Logs → debug.2. Right-click on the log pane to open a context menu, and select Messages.3. In the Logging Messages box just opened, enable the WebDAV Server Requestsoption (see figure 40.1).Figure 40.1 Debug log settingsOnce your problems are solved, it is recommended to disable the logging.• Kerio Sync Connector1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Check the Enable debug logging option (see figure 40.2).The log can be found in the Console application (Applications → Utilities → Console).Synchronization fixingThe synchronization fix may help where problems with synchronized data occur. The fixwill result in generation of a copy of data on the server or in the client. The copy replacesthe opposite side’s data so that both stores include identical data. The risk is that a partof the data having been saved since the last synchronization may be lost in the fix.Follow these synchronization fix instructions:1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Click on Repair.3. In the dialog box just opened, select if the data on the server beat the data on theclient during the synchronization, or vice versa. Click OK to initiate the synchronization.382