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proportionately.’ I believe that’s whatmakes someone really good at sell<strong>in</strong>g orconsult<strong>in</strong>g—the number-one th<strong>in</strong>g isthey’ve got to really listen well. When Ilook at the top salespeople <strong>in</strong> my organization,none <strong>of</strong> those extrovertedqualities are the key to their success.”680/929And now back to Greg and Emily’s impasse.We’ve just acquired two crucialpieces <strong>of</strong> <strong>in</strong>formation: first, Emily’s distastefor conversational multitask<strong>in</strong>g isreal and explicable; and second, when<strong>in</strong>troverts are able to experience conversations<strong>in</strong> their own way, they makedeep and enjoyable connections withothers.It was only once they accepted thesetwo realities that Greg and Emily found

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