team spirit - Bankier.pl

“The higher the level of standardisation of operations for customer business, the easier it is to streamline
processes. We have gained project experience in the course of numerous integration projects relating to
the merger of CEE subsidiaries. In this regard we have adjusted to the specific conditions prevailing at local
banks and in local markets. While we are taking a pragmatic approach, a Group-wide IT platform remains
a long-term objective.”
The WfMS marks a further step towards the automation of
lending processes as it prescribes the right process steps in the
right order and monitors the complete and timely execution of
the tasks. The contract generation tool generates all kinds of
contracts (loan agreements and collateral contracts) in a largely
automatic process, and the WfMS provides all the data required
for the respective task.
Ongoing ORG/IT responsibilities
Treasury and Securities Services
The requirements involved in the settlement and administration
of securities transactions increased in both quantitative and in
qualitative terms in 2005. The volume of securities deposited
with the bank increased by 28 % in 2005, fund volume by
19 %. Transaction volumes grew 23 % against the previous
year, and the range of products and services was expanded.
Monthly qualitative monitoring of services rendered resulted in
concrete action to improve process performance. This, in conjunction
with the introduction of Service Level Agreements,
yielded lasting quality improvements.
Employee share ownership programmes are introduced by a
growing number of companies to enable employees to participate
in their company’s performance. In this area we acquired
Bayer Austria as a new customer, Wienerberger mandated us
to manage its stock option plans and RHI extended its programme
to include employees of its international subsidiaries.
Together with HVB we coordinated Deutsche Telekom’s worldwide
employee participation programme for Austria and CEE.
UniCredit made an offer to acquire all shares of HVB and
BA-CA in the context of the takeover. BA-CA transacted the
exchange of 32 million HVB shares and 26 million BA-CA
shares for UniCredit shares, while also acting as tender agent
for the offer relating to BA-CA shares.
In 2005 tax law amendments required the introduction of an
Austrian withholding tax on yields of foreign investment funds
as well as the EU withholding tax. New challenges will arise in
2006 with the implementation of the MiFID (Markets in Financial
Instruments Directive), which regulates the legal frame-
Robert Zadrazil, Managing Board member responsible for Group ORG/IT & Operations (Global Banking Services)
work under which financial services are rendered. The directive’s
aim is to increase transparency for customers while at the
same time creating a level playing field for banks and
exchanges in securities trading.
Global Procurement
The successful model of multinational cooperation among the
purchasing units in Germany, Poland and Austria was expanded
further in 2005 without extra costs. Bundled tendering at
the international level for different products like computers,
paper, waste disposal and software made a substantial contribution
to improving the cost position.
Procurement in CEE was mainly managed from Austria in line
with priorities defined by the objective of generating economies
of scale and enabling access to participation in international
framework agreements. Benchmarks were established for international
cooperation and the processes were implemented in
line with the best practice approach, thus streamlining processes
and optimising procurement costs (purchasing prices and
operating costs). A purpose-built web-based tendering tool for
IT hardware guarantees swift and transparent settlement of
transactions while considerably reducing time to market.
Productivity increase in the securities back-office
€ bn
150
100
50
92.7
95.8
112.2
2002 2003 2004 2005
Volume of securities held in safe-custody accounts
Man-years (right scale)
144.0
Man-years
325
300
275
250
225
200
Organisation/IT 97