Annual Report and Accounts - The Great Western Hospital

Priority 16: To ensure patients are given sufficient privacy when discussing care and
concerns
GWH:
• Q1 Performance April to June 2011: 27.4% - Achieved
• Q2 Performance July to September 2011: 24.8% - Achieved
• Q3 Performance October to December 2011: 29.1% - Achieved
• Q4 Performance January to March 2012: Data not yet available
The National Inpatient Survey 2010 showed that 31% of patients felt that there was not enough
privacy when discussing their care or treatment. The quarterly survey results for 2011/12 show an
increase in patient satisfaction in this area.
A matron within the Planned Care Directorate carried out a privacy audit in November 2011 to collect
information on the different ways that privacy notices are used when discussions are taking place
around the bedside. As part of the bedside handover, confidential information about patients is
discussed away from the bedside. Safety briefings have also been introduced to share information
with staff on handover and are carried out away from the bedside.
Further actions required:
• Standardised privacy notices to be rolled out to wards as part of the hygiene module of the
Productive Ward
Community:
• Q1 Performance April to June 2011: 6.3% - Achieved
• Q2 Performance July to September 2011: 3.2% - Achieved
• Q3 Performance October to December 2011: 1% - Achieved
• Q4 Performance January to March 2012: Data not yet available
There has been an improvement of patient satisfaction in this area during 2011/12.
Further actions required:
• Audit of curtain peg and privacy notice use across community inpatient areas with a view to
introducing the Trust wide standardised privacy notices
Priority 17: To improve upon the information given to patients on medication and it
side effects
GWH:
• Q1 Performance April to June 2011: 30.8% - Achieved
• Q2 Performance July to September 2011: 42.9% - Achieved
• Q3 Performance October to December 2011: 65% - Not achieved
• Q4 Performance January to March 2012: Data not yet available
There are a number of ways that side effect information could be provided, and a number of
developments have been made over the last year by the Pharmacy department to enable this
information to be given to patients. These include, information leaflets included with all discharge
medicines, patient information available via the internet and a patient medicines information helpline
which is publicised via Outpatients.
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