Annual Report and Accounts - The Great Western Hospital

3.25.5 Annual Inpatient Survey
The Annual Inpatient Survey was sent to a sample of patients who were admitted in June, July or
August 2011. The results of this survey are used to inform the quarter two update of the PICKER
Action Plan and are used by the CQC to collate a benchmarking report of Acute Trusts which is due
to be published in May 2012.
The Trust response rate for the Annual Inpatient Survey was 53.4%, in comparison with the
PICKER average of 49.6%. The Trust made significant improvements in comparison with the 2010
Inpatient Survey in four areas and scored significantly better than average on eight questions.
The graphs below show the areas of significant improvement in the 2011 Annual Inpatient Survey
and the areas significantly better than the PICKER average.
CHART - Areas of significant improvement
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
65%
55%
Discharge: Not fully
told danger signs to
look for
25%
19%
Discharge: Did not
receive copies of
letters sent between
hospotal doctors and
GP
85%
80%
Overall: Not asked to
give views on quality
of care
9%
5%
Overall: Wanted to
complain about care
received
2010 2011
CHART - Areas significantly better than PICKER average
70%
60%
50%
40%
30%
20%
10%
0%
26%
21%
20%
12%
2%
5%
10%
30%
13%
6%
63%
57%
20%
16%
A&E Department: Patients in more than Patients using bath or Not offered a choice of
Waited 4 hours or one ward sharing shower area who food
more for admission to sleeping area with the shared it with the
a bed on a ward opposite sex opposite sex
19%
34%
Trust
Average
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