Annual Report and Accounts - The Great Western Hospital

Action plans based on the Quarterly and Annual Inpatient Surveys are developed and monitored
through the Patient Safety and Quality Committee, Executive Committee, Trust Board and Patient
Experience Governors Group.
Specific areas of focus for 2012/13 are the review of the bedside booklets, medication information,
information given to patients on discharge and prompts to use hand gel.
3.25.6 Other
Call bell response times and Patient Reported Outcome Measures (PROMs) which measure the
quality of care provided in hospitals from the perspective of the patient are
Call bells
Call bell response times are monitored by the Director of Nursing and Midwifery. During 2011/12
the target for responding to call bell activations within five minutes was 85%. Over the forthcoming
year, the target is 90%. Weekly call bell reports have been introduced which enable Matrons to
monitor call bell activations in their clinical areas more closely.
Monthly call bell response times are monitored on the ward performance boards as part of the
Productive Ward. As the Productive Ward is rolled out into the community inpatient areas, a review
of call bells will be undertaken to record and monitor Trust wide response times.
Patient Reported Outcome Measures (PROMs)
PROMS is a national initiative which measures the quality of care provided in hospitals from the
perspective of the patient. They help to measure improvement experienced by a patient following
an operation, and this is captured through surveys being completed before and after surgery.
A PROMs assistant is managed within the PALS Department and currently collects the data for the
following procedures within the Cherwell Unit:
- Hip
- Knee
- Hernia
- Varicose Veins
Completed surveys are sent to the National PROMS team for analysis. They monitor the feedback
against the number of historic procedures recorded on the HES (Hospital Episode Statistics)
system. As this information is historic, it gives an indication on performance rather than up to date
information. There is work underway nationally to improve the information that is gathered through
these questionnaires to ensure that meaningful data is available for Trusts to use to improve
services.
The PROMS Assistant monitors the number of completed surveys through the clinic lists of the
Cherwell Pre-Assessment Unit. The graph below shows the percentage of completed surveys in
the Cherwell Unit.
Page 37 of 211