Annual Report and Accounts - The Great Western Hospital

The survey results demonstrate that clear guidance needs to be given to both staff and patients.
Further actions required:
• Provision of medicine reminder card with all discharges via pharmacy
• A multidisciplinary meeting including nursing and medical representation to review the
process and information sharing of medication on discharge
Community:
• Q1 Performance April to June 2011: 7.3% - Achieved
• Q2 Performance July to September 2011: 21.5% - Not achieved
• Q3 Performance October to December 2011: 21% - Not achieved
• Q4 Performance January to March 2012: Data not yet available
As with the measure for GWH, there is work around information of medication to be undertaken in
Community Inpatient areas. The Community Inpatient areas receive their discharge medication in a
different way, however the way that this information is shared with patients can be replicated from
GWH.
Further actions required:
• Review of the way medications are given to patients discharged from Community Inpatient
areas
Priority 18: To ensure patients know who to contact after discharge if they have
concerns about their care
GWH:
• Q1 Performance April to June 2011: 34.5% - Not achieved
• Q2 Performance July to September 2011: 21.8% - Achieved
• Q3 Performance October to December 2011: 23.20% - Achieved
• Q4 Performance January to March 2012: Data not yet available
The National Inpatient Survey 2010 showed that 26% of patients were not told who to contact if they
were worried after they were discharged. The Unscheduled Care Directorate has led on the
discharge policy review and the introduction of discharge leaflets. This links with the work that
Pharmacy has been undertaking to improve patient information on discharge. The Unscheduled Care
Directorate have facilitated a number of workshops on improving the pathway to discharge
Community:
• Q1 Performance April to June 2011: 30% - Not achieved
• Q2 Performance July to September 2011: 23.7% - Not achieved
• Q3 Performance October to December 2011: 25% - Not achieved
• Q4 Performance January to March 2012: Data not yet available
Community Inpatient areas are managed by the Unscheduled Care Directorate. As the Directorate
are leading the work on discharge, it gives an ideal opportunity for good practice to be replicated.
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