Annual Report and Accounts - The Great Western Hospital

6.8.4 Wiltshire Primary Care Trust
NHS Wiltshire, as lead commissioner for Wilshire Community Health Services is pleased to assure
the merged Wiltshire Community Health Services second annual Quality Account. The document is
clearly presented in the format required by the Department of Health Toolkit and the information it
contains accurately represents the Trust’s quality profile.
This has been a year of transition for Wiltshire Community Health Services on 1 June 2011 Great
Western Hospitals NHS Foundation Trust acquired Wiltshire Community Health Services and
became a merged organisation. The Wiltshire Community Health Services have joined the
Unscheduled and Community Care directorate, Children’s and the Bath Clinical Area Maternity
Services have joined the Directorate of Women and Children's Services.
Wiltshire Community Health services provides a range of general and specialist services, and it is
right that these services should aspire to make year on year improvements in the standards of care
they can achieve. We believe the specific priorities for 2012/13 which the trust has highlighted in the
report are appropriate areas to target for continued improvement.
NHS Wiltshire’s strategy for improving health and health care services in Wiltshire set out clear
priorities for ensuring that wherever possible patients can be looked after in their own home and that
they have access to services which offer excellence in terms of clinical outcomes and patient
experience. The Quality Account acknowledges the level of the challenge posed in some 2011/12
priorities, particularly in relation to patient falls. We support the Trust’s decision to continue to improve
patient safety, ensure effective care and continue to improve the patient experience.
We welcome the inclusion of success measures within the Quality Account, providing a gauge upon
which service users, carers and commissioners can appraise the Trust’s achievements in the coming
year. NHS Wiltshire looks forward to continuing to work with Great Western Foundation Trust as they
fulfil their commitment to continuously improve the quality of care for our local health service users,
their families and carers.
6.8.5 Swindon Primary Care Trust
NHS Swindon as lead commissioner has reviewed GWFT Quality Accounts report for 2011/12. The
Quality Accounts were reviewed by the Commissioning for Quality group which includes Clinical
Commissioning group representation. NHS Swindon can confirm that, in their view, the Quality
Accounts complies with the guidelines for application for the trust QA report.
Commissioners monitor performance and the quality of services routinely each month with the Trust.
Commissioners can confirm that, to the best of our knowledge, the Trust QA 2011/12 contains
accurate information in relation to the services provided.
The Trust has set their priorities by exploring multiple sources ranging from patient feedback to local
intelligence collected via incident reporting and complaints, as well as consulting staff and
commissioners. The approach to setting priorities is commended by NHS Swindon and we are happy
to endorse the targets that have been set. The monitoring of each priority is deemed to be set at
appropriately timed intervals for each priority, allowing a timely response to address issues that may
cause the target to be missed.
It is good to see the improvements for quality of end of life care for patients and improve access to
palliative care services. NHS Swindon would encourage the further integration and collaboration of
health and social care community services as a driver to achieve this improvement.
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