Annual Report and Accounts - The Great Western Hospital

Community:
• Q1 Performance April to June 2011: 31% - Achieved
• Q2 Performance July to September 2011: 31% - Achieved
• Q3 Performance October to December 2011: 4% - Achieved
• Q4 Performance January to March 2012: Data not yet available
Satisfaction surveys are given to all patients upon discharge from the Trust’s Community Inpatient
areas. Community inpatient services are provided from four wards across three sites, Longleat Ward
- Warminster Hospital, Aylesbury Ward - Savernake Hospital, and two wards at Chippenham
Community Hospital, Cedar Ward and Beech Ward which is a Stroke rehabilitation Unit. There are
currently low numbers of participants in the surveys. The Community Inpatient Survey will be
incorporated within the patient survey tender in quarter one 2012/13.
The Community Inpatient Survey results demonstrate that the Community Inpatient areas are
consistently achieving this measure.
Priority 15: To ensure staff are available to discuss care concerns with patients and
their carers
GWH:
• Q1 Performance April to June 2011: 40.7% - Achieved
• Q2 Performance July to September 2011: 54.5% - Achieved
• Q3 Performance October to December 2011: 61.6% - Not achieved
• Q4 Performance January to March 2012: Data not yet available
The National Inpatient Survey 2010 showed that 59% of patients could not always find a member of
staff to discuss concerns with. During quarters one and two 2011/12, there has been an increase in
patient satisfaction in this measure, which decreased in quarter three. Posters showing photographs
of the Ward Managers and Matrons have been displayed during March 2012, to inform patients of the
clinical managers in the ward should they wish to speak with some one. The introduction of bedside
handovers will also increase the availability of nursing staff to speak with patients about their care.
Community:
• Q1 Performance April to June 2011: 10.1% - Not achieved
• Q2 Performance July to September 2011: 6.2% - Not Achieved
• Q3 Performance October to December 2011: 9% - Not achieved
• Q4 Performance January to March 2012: Data not yet available
The results of the Community Inpatient Survey show that there is further work required to improve
patient satisfaction in this area.
Further actions required:
• Roll out of ward managers surgeries to encourage patients and their carers to ask questions
and query care whilst on the ward
• Bedside handovers to keep patients aware of their care and to be informed of any tests or
procedures to be carried out during that shift
• Posters showing photographs of the Ward Manager and Matron to be displayed
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