Annual Report and Accounts - The Great Western Hospital

CHART - Percentage of patients who completed a PROMS questionnaire
100%
90%
80%
100% 100% 100% 100%
98%
93%
94%
96%
90%
88%
87%
87%
85%
81%
75%
70%
63%
60%
50%
89.3% 89.9% 84.5% 100.0%
Q1 Q2 Q3 Q4
2011/12 Knees Hips Hernias Veins
Stakeholder Relations
3.26 Partnerships and alliances
To facilitate the delivery of improved healthcare the Trust took over the provision of Wiltshire
Community Health Services, the purpose being to provide joined up and stream lined services for
patients across a wider geographical area. The Trust aims to achieve improvements in the quality
of care through shared learning and to have a closer working relationship with partners in primary
care, social care and the third sector.
The Trust works in partnership with Carillion our Private Finance Initiative (PFI) partners who
provides security; catering; house-keeping; cleaning; portering and switchboard services. A formal
contract is in place for this.
Since December 2011, Carillion and the GMB (a general trade union) have been in dispute
regarding employment matters around annual leave and allegations of bullying, racism and bribery
from members of the house-keeping staff (cleaners and ward hostesses). The Trust has been
liaising with Carillion to ensure robust investigations are carried out and the concerns raised by staff
are treated in an open and transparent manner. The dispute has involved 19 days of strike action
by these staff but robust plans by Carillion have meant that there has been minimal disruption to
patients and services. The Trust has encouraged both partied to reach a resolution as soon as
possible.
Page 38 of 211