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READIT-2007 - Indira Gandhi Centre for Atomic Research

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The key issues were:<br />

– Development of new approach <strong>for</strong> human asset management - acquisition and retention<br />

– Development and implementation of Knowledge Management (KM) systems, tools and<br />

programs <strong>for</strong> knowledge capture and dissemination<br />

– Focus on generation, absorption and dissemination of new reactor technologies (700<br />

MWe PHWR, FBR and PWR) knowledge bases<br />

– Enhancement of effectiveness of KM systems/tools already developed<br />

– Identification, career progression and redeployment of intellectual assets to<br />

organization’s best advantage<br />

– Making corporate in<strong>for</strong>mation accessible to employee through knowledge portal,<br />

knowledge bank and sharing of best practices<br />

– Harness IT infrastructure effectively <strong>for</strong> maximum advantage and to promote e learning.<br />

In order to achieve above, a dedicated KM group headed by a senior management<br />

level was created at HQs. As KM and learning activities <strong>for</strong> operating personnel were<br />

already streamlined, focused attention is being given <strong>for</strong> qualification development <strong>for</strong><br />

construction/project/engineering personnel. Committees and facilitator groups in the<br />

NPCIL Headquarters were constituted <strong>for</strong> finalisation of qualification procedures. The<br />

focus is to embed knowledge elements in all the new business process automation<br />

projects (core business as well as commercial systems) so that the generated knowledge<br />

can be trans<strong>for</strong>med, stored and disseminated <strong>for</strong> business needs. A process of human<br />

asset review has started.<br />

3. METHODS ADOPTED IN NPCIL FOR CAPTURING KNOWLEDGE<br />

3.1 Good practices <strong>for</strong> maintaining the currency of knowledge<br />

Managing obsolescence of knowledge is an essential requirement to ensure<br />

relevance and accuracy of knowledge else it would provide incorrect inputs to those<br />

utilizing such knowledge which would in turn lead to human errors in the organisation.<br />

In NPCIL, knowledge updating is done by capturing the sources of in<strong>for</strong>mation reflecting<br />

needs of such updation. The policy to distribute such relevant documents to training<br />

groups in each O&M organisation serves as trigger <strong>for</strong> updation of classroom training<br />

material and field checklist <strong>for</strong> On-Job-training.<br />

The mandate as laid down in the licensing and qualification procedure and QA<br />

policy ensures that syllabus, training material and on-job-verification documents (called<br />

OJT checklists) are revised periodically to maintain relevance and accuracy of the same.<br />

This policy has ensured that changes in knowledge are captured by training personnel and<br />

training and knowledge verification documents are updated using relevant documents.<br />

The documents, which typically provide the following in<strong>for</strong>mation, are used in this<br />

context:<br />

• Configuration changes due to ECNs<br />

• Implementation of changes arising out of the Lessons Learnt through Root Cause<br />

96

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