ICT and e-Business in the Pulp, Paper and Paper ... - empirica

Pulp, paper and paper products
Exhibit 5-2: Perceived ICT influence on the company's business
-10 0 10 20 30 40 50
Revenue grow th
-1
35
Business processes efficiency
-2
47
Internal w ork organisation
-3
44
Procurement costs
-4
35
Product/service quality
-3
30
Customer service
-3
45
Productivity
-3
40
Negative
Positive
Base (100%): Companies using computers. N (for sector, EU-10) = 964.
Weighting: in % of firms. Questionnaire reference: H4
Source: e-Business W@tch (Survey 2006)
Within the sector, there are some differences between size-bands with regard to the
perceived ICT impact, but only for specific business areas (see Exhibit 5-3). In particular,
the percentage of companies saying that they experienced positive effects on -the closely
related areas of- business process efficiency and internal work processes, as well as
on customer service is larger for medium-sized and large P&P companies than for small
ones. On the other hand, the share of companies that reported positive effects on
revenue growth, procurement costs and product quality is very similar for all size-bands.
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