ICT and e-Business in the Pulp, Paper and Paper ... - empirica

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Pulp, paper and paper products 3.8.2 Barriers to e-business adoption Companies saying that e-business did not play a role in the way they operate were asked to assess the main reasons for not engaging in e-business. Small companies perceive firm size as a main barrier; 75% of micro-firms (out of those that do not engage in e- business) and 55% of small companies think that their "company size is too small" for practising e-business. The second most important reason which small firms confirm in interviews is that they feel the "technology is too expensive" (about 50% of firms). The opinion that the required "technologies are too complicated" is also significantly more widespread among small firms (40%) than large ones (up to 20%). SME-typical barriers These reasons are SME-typical barriers for ICT adoption. It appears that many small companies still have the impression that e-business is mainly useful for larger firms, and that they themselves have neither the critical size nor the budgetary capabilities to engage in e-business activities. However, while it is probably true that larger manufacturing companies are in a preferred position to benefit from ICT, the reality is more complex. It cannot be brought down to the simple formula that e-business is only for the large companies. The finding rather indicates that there is a lack of awareness, and / or of accessible information about suitable and affordable e-business technologies for smaller enterprises. One of the policy implications suggested in Section 5.2 addresses this issue with regard to ERP systems, as these are particularly important for e-business in the P&P industry. Among medium-sized and large firms which consider themselves as non-adopters, hardly any of the seven possible barriers suggested met a significant level of reported relevance. Among medium-sized firms, only 20-30% regarded these barriers as relevant; among large firms, 10-20% agreed that these were important reasons for not using e- business. This shows that there is not a typical, single most important barrier for nonadoption in the case of larger firms. It appears that many of these companies take a deliberate decision not to use ICT for certain activities, although the firms do not see a major impediment in case they would decide otherwise. In other words, there are hardly any significant "barriers" – it is more a matter of business strategy. Interoperability challenges Answers also point at unsolved interoperability issues. 25-40% of companies from the various size bands (34% in total) argued that "ICT systems are not compatible with those of suppliers or customers" (see Exhibit 3-38). This is a higher incidence than in most other sectors. Among medium-sized and large enterprises, the incompatibility of systems is the most frequently reported reason for not practising e-business. On the other hand, the perception among all companies, including e-business users, that interoperability is critical for e-business within or between sectors was not different to the one in most other sectors (see Exhibit 3-11, Section 3.3.2). Thus, the incompatibility of systems constitutes a relevant issue to be addressed (as in all sectors), even if a part of the problem may be a matter of perception rather than a real issue. 82
Pulp, paper and paper products Exhibit 3-38: Barriers to e-business adoption as perceived by companies: percentage of firms saying that … is an important reason for not practising e-business Company too small 0 20 40 60 80 100 Technology too expensive 0 20 40 60 80 100 P&P (EU-10) 31 P&P (EU-10) 31 1-9 empl. 75 1-9 empl. 47 10-49 empl. 55 10-49 empl. 50 50-249 empl. 22 50-249 empl. 29 250+ empl. 10 250+ empl. 15 10 sectors (EU-10) 55 10 sectors (EU-10) 38 Technology too complicated 0 20 40 60 80 100 Systems not compatible 0 20 40 60 80 100 P&P (EU-10) 21 P&P (EU-10) 34 1-9 empl. 39 1-9 empl. 40 10-49 empl. 38 10-49 empl. 31 50-249 empl. 20 50-249 empl. 31 250+ empl. 3 250+ empl. 25 10 sectors (EU-10) 30 10 sectors (EU-10) 24 Security concerns 0 20 40 60 80 100 Legal issues 0 20 40 60 80 100 P&P (EU-10) 24 P&P (EU-10) 20 1-9 empl. 40 1-9 empl. 33 10-49 empl. 34 10-49 empl. 25 50-249 empl. 22 50-249 empl. 17 250+ empl. 15 250+ empl. 22 10 sectors (EU-10) 31 10 sectors (EU-10) 22 Lack of reliable IT providers 0 20 40 60 80 100 Base (100%): Companies saying that e-business does not play a role in their operations. P&P (EU-10) 1-9 empl. 10-49 empl. 50-249 empl. 250+ empl. 25 28 27 26 10 Weighting: Totals (for the sector and for all 10 sectors) are weighted by employment and should be read as "enterprises comprising …% of employment in the sector(s)". Figures for size-bands are in % of enterprises from the size-band. N (for sector, EU-10) = 377 Questionnaire reference: H3 10 sectors (EU-10) 23 Source: e-Business W@tch (Survey 2006) 83
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ICT and e-Business in the Pulp, Paper and Paper ... - empirica

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