ICT and e-Business in the Pulp, Paper and Paper ... - empirica

Pulp, paper and paper products
Table of Contents
Executive Summary ................................................................................................... 5
1 Introduction ......................................................................................................... 9
1.1 About e-Business W@tch ................................................................................................ 9
1.2 "e-Business" – the conceptual framework................................................................... 13
2 Industry Context and Background .................................................................... 19
2.1 Sector definition.............................................................................................................. 19
2.2 Industry background ...................................................................................................... 22
2.2.1 The European pulp & paper industry ................................................................... 22
2.2.2 Trends and challenges......................................................................................... 26
2.2.3 International competition...................................................................................... 28
3 Adoption of ICT and e-Business in 2006 ........................................................... 30
3.1 Use of and Access to ICT Networks ............................................................................. 31
3.2 ICT Skills, Outsourcing and ICT Budgets..................................................................... 35
3.2.1 Demand for ICT skills and skills development ..................................................... 35
3.2.2 Outsourcing of ICT services and ICT investments............................................... 38
3.3 Standards, Interoperability and ICT Security Issues .................................................. 42
3.3.1 Types of e-standards used................................................................................... 42
3.3.2 Interoperability challenges ................................................................................... 45
3.3.3 Use of Open Source Software ............................................................................. 47
3.3.4 ICT security measures ......................................................................................... 49
3.4 Internal and External e-Integration of Processes........................................................ 51
3.4.1 Use of software systems for internal process integration .................................... 51
3.4.2 Use of ICT for cooperative and collaborative business processes...................... 53
3.4.3 Deployment of e-invoicing.................................................................................... 55
3.5 e-Procurement and Supply Chain Management.......................................................... 58
3.5.1 B2B online trading: companies placing orders online.......................................... 59
3.5.2 e-Integrated supply chains................................................................................... 64
Case Study: Supply Chain Integration at VPK Packaging Group, Belgium ..................... 67
3.6 e-Marketing and Sales .................................................................................................... 73
3.6.1 Companies receiving orders from customers online............................................ 73
3.6.2 e-Integration of marketing processes: CRM and ICT links with customers ......... 76
3.7 ICT and Innovation.......................................................................................................... 79
3.8 Drivers and Inhibitors for the Uptake of e-Business................................................... 81
3.9 Summary.......................................................................................................................... 85
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