Evaluation of the Ticket to Work Program Initial Evaluation Report

C HAPTER V
C ASE S TUDIES OF E IGHT E XPERIENCED
TTW PROVIDERS
Previous chapters have shown that numerous organizations signed contracts with SSA
to serve as ENs and many of these entities have begun providing services in Phase 1
and 2 TTW states. During summer and fall of 2002, Livermore et al. (2003)
conducted case studies of 43 providers—the SVRA in each of the 13 Phase 1 states, 27 ENs
across these states, and 3 national ENs—to describe the variability in their service
approaches and the early implementation issues these providers faced. This chapter revisits
the topic of EN operations one year later to see how their experiences under TTW are
evolving. In August and September 2003, the evaluation team conducted follow-up
telephone interviews with eight providers previously studied: AAA TakeCharge
(TakeCharge), Arizona Bridge to Independent Living (ABIL), Career Consulting Services of
America (CCSA), Employment and Employer Services, Inc. (EES), Glick and Glick,
Integrated Disability Resources (IDR), Marriott Foundation Bridges from School to Work
(Bridges), and the Oklahoma Department of Rehabilitation Services (DRS). We selected
these ENs because they:
• Are relatively mature or experienced, having served Ticket holders since early in
Phase 1
• Are among the ENs that have the highest number of Ticket assignments and
they have received the highest total TTW payments 1
• Represent a range of service models and business types (i.e., ENs and SVRAs
acting as an EN, national and local, public and private, non-profit and for-profit)
Detailed write-ups of the experiences of the eight ENs are presented in Appendix B.
The write-ups describe the ENs’ implementation and service delivery approaches, early
implementation experiences, and implementation status at time of follow-up, blending
information collected at both time points. Table V.1 presents selected characteristics of the
1 As of early August 2003, these eight ENs collectively accounted for 52 percent of the
total payments (approximately $220,000) SSA made to all ENs for Ticket beneficiaries.