Evaluation of the Ticket to Work Program Initial Evaluation Report

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II: Structure and Background of the Ticket to Work Program Figure II.3 Ticket Process from Beneficiary's Perspective Beneficiary receives Ticket Decide to seek employment Y Find EN EN accepts Ticket N N Y Develop IWP, Assign Ticket - - - - - - - - - - - - - - - - - - - Ticket in use Y Begin (continue) participating in services during first 24 months N Y Making timely progress at first review (24 months) Place Ticket in inactive status
N Decision Reversed Request SSA Review of PM decision Y Making timely progress at subsequent reviews (every 12 months) N Request SSA Review of PM decision Decision Affirmed Decision Affirmed Ticket not in use Y Want back into program Decision Reversed Y Apply to reenter in-use status Reactivate Ticket II: Structure and Background of the Ticket to Work Program Exempt from CDRs Y Continue in program subject to next scheduled review Request approval At any point hereafter, beneficiary may unassign Ticket and reassign it to a different EN. N N Y Continue in program subject to next scheduled review Actively participating 3 months later N N Subject to CDRs
Page 1 and 2: Contract No.: 0600-03-60130 MPR Ref
Page 3 and 4: A CKNOWLEDGMENTS This report benefi
Page 5 and 6: C ONTENTS Chapter Page ACRONYMS ...
Page 7 and 8: vii Chapter Page V (continued) D. C
Page 9 and 10: A CRONYMS ABIL AIDS AWICs AOI BPAO
Page 11 and 12: E XECUTIVE S UMMARY T he Ticket to
Page 13 and 14: Overall, we found that SSA has impl
Page 15 and 16: money on their TTW operations. For
Page 17 and 18: xvii CONCLUDING OBSERVATIONS SSA fa
Page 19 and 20: C HAPTER I O VERVIEW OF THE T ICKET
Page 21 and 22: The TTW program and other elements
Page 23 and 24: A. EVALUATION COMPONENTS: GOALS, SC
Page 25 and 26: 7 ! How many beneficiaries particip
Page 27 and 28: 9 B. PURPOSE AND ORGANIZATION OF TH
Page 29 and 30: C HAPTER II S TRUCTURE AND B ACKGRO
Page 31 and 32: In reality, however, the success of
Page 33 and 34: MAXIMUS to serve as the Program Man
Page 35: 17 4. Participate in the activities
Page 39 and 40: 21 c. Dispute Resolution In a progr
Page 41 and 42: Table II.1: Outcome-Only and Milest
Page 43 and 44: milestone payment is equal to 34 pe
Page 45 and 46: Unemployment Insurance (UI) wage da
Page 47 and 48: 29 3. Related Initiatives TTW has n
Page 49 and 50: SSA Demonstrations. SSA plans to im
Page 51 and 52: Protection and Advocacy. The SSA-fu
Page 53 and 54: C HAPTER III TTW EARLY I MPLEMENTAT
Page 55 and 56: 37 Table III.1: TTW Implementation
Page 57 and 58: Ticket-eligible beneficiaries were
Page 59 and 60: 41 TTW. In the past, SSA systems ha
Page 61 and 62: information in SSA’s records cont
Page 63 and 64: work period automation and tracking
Page 65 and 66: Systems and Infrastructure. The Pro
Page 67 and 68: 49 asked the Program Manager for a
Page 69 and 70: 51 • The first payment for each b
Page 71 and 72: currently being addressed relate to
Page 73 and 74: payment system. Only one SVRA (Okla
Page 75 and 76: SVRA personnel have consistently ex
Page 77 and 78: 59 • Are SVRAs permitted to requi
Page 79 and 80: Table III.4: ENs and ENs with Ticke
Page 81 and 82: Payment System. Many ENs do not bel
Page 83 and 84: example, reporting lags inherent in
Page 85 and 86: eceived only small amounts thus far
Page 87 and 88:
SVRA services for Ticket clients; (
Page 89 and 90:
C HAPTER IV E ARLY P ARTICIPATION P
Page 91 and 92:
73 Figure IV.2: Cumulative Number o
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point in the Phase 1 rollout. For P
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77 Figure IV.7: First Assignments a
Page 97 and 98:
79 Figure IV.8: Ticket Participatio
Page 99 and 100:
81 Figure IV.10: Ticket Participati
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83 states. This finding suggests th
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There is a strong negative relation
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C HAPTER V C ASE S TUDIES OF E IGHT
Page 107 and 108:
89 A. SERVICE MODELS AND TARGETED C
Page 109 and 110:
Although the director was initially
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Clients who assign their Tickets to
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session. Those who miss their appoi
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interview. While this is time consu
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claim employer tax credits. Through
Page 119 and 120:
these individuals, because they typ
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103 F. RELATIONS WITH OTHER ORGANIZ
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eneficiaries to meet that standard.
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IDR representatives said that to da
Page 127 and 128:
substantiate wages, and clients are
Page 129 and 130:
services? Unfortunately, for ENs to
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Manager. At present, this is only p
Page 133 and 134:
stubs: the need for beneficiaries t
Page 135 and 136:
C HAPTER VI A DEQUACY OF I NCENTIVE
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We have also begun to analyze admin
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viewed as lacking the productive ca
Page 141 and 142:
assist in the identification of ind
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eneficiaries. In examining results
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127 E. CONCLUDING OBSERVATIONS The
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C HAPTER VII C ONCLUSIONS AND I MPL
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noticeably low, and, among the very
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Act. At the same time, some ENs hav
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Another change requiring considerat
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C HAPTER VIII N EXT S TEPS FOR THE
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prior to September 2003 and had not
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R EFERENCES Adequacy of Incentives
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A PPENDIX A D ATA T ABLES C ORRESPO
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A-3 Table A.2 Cumulative Number of
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A-5 Table A.4 Percentage of Tickets
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A-7 Table A.6 Percentage of Tickets
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A-9 TABLES SHOWING CHARACTERISTICS
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A-11 Table A.10 Ticket Participatio
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A-13 Table A.12 Ticket Participatio
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A-15 Table A.14 Percentage of In-Us
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A PPENDIX B P ROVIDER-SPECIFIC C AS
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informed beneficiaries that state V
Page 181 and 182:
e considerably more successful if S
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them for employment. It was during
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working but are still receiving SSI
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B.11 client over a four-year period
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B.13 placing SSA beneficiaries than
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B.15 that came in for an initial ap
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B.17 all benefits; therefore, EES d
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B.19 outreach program. As noted pre
Page 197 and 198:
B.21 remained employed. 3 Because o
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B.23 estimate of the financial loss
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B.25 Social Security benefits. IDR
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B.27 have to submit pay stubs twice
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B.29 Bridges still provides the 10-
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B.31 While she used to have a polic
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B.33 8. Oklahoma Department of Reha
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B.35 Beneficiaries interested in as
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B.37 permits agency budgets to be c
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A PPENDIX C D EFINING THE F OUR A D
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B. IDENTIFYING INDIVIDUALS WITH A N
Page 219:
“work and receive full cash benef
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Evaluation of the Ticket to Work Program Initial Evaluation Report

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