Evaluation of the Ticket to Work Program Initial Evaluation Report

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34 Ticket to Hire functions as an intermediary between employers and ENs. Employers can contact Ticket to Hire to provide information on job vacancies. Ticket to Hire shares the job vacancy information with appropriate ENs in the employers’ areas. To preserve employer anonymity, Ticket to Hire passes the EN contact information onto the employer. The employer contacts the EN to follow up with the candidates it is interested in interviewing. The program’s main functions are to provide information and promote job matching. It offers employers information and resources on disability employment issues including, reasonable accommodation issues and tax incentives for employing individuals with disabilities. The program also seeks to help participating employers reduce both the time and cost of recruiting qualified job candidates as well as the amount of time ENs must devote to job development. II: Structure and Background of the Ticket to Work Program
C HAPTER III TTW EARLY I MPLEMENTATION The Ticket to Work program is now a reality. SSA has developed all the required systems and the program has been fully rolled out in 33 states and the District of Columbia. It will be rolled out in the remaining states and the U.S. territories starting in November 2003. As of September 2003 SSA had mailed over five million Tickets, and more than 2,600 Tickets were in assignment. Most assignments were to state VR agencies (SVRAs) under the traditional payment system (84 percent), and many of these assignments are from beneficiaries who were existing SVRA clients prior to TTW. Remaining assignments were to about 250 of the almost 800 participating Phase 1 and Phase 2 ENs or, in a small share of cases, to SVRAs acting as ENs, predominantly under the milestoneoutcome payment system (13.1 percent of all assignments, versus 3.4 percent for outcome only). As of early August 2003, 70 ENs and SVRAs acting as ENs have received payments under the two new payments systems totaling about $220,000, on behalf of 240 beneficiaries. In this chapter, we describe and discuss the early experience of the Ticket rollout. The discussion is based on: • Site visits and interviews conducted between July and November of 2002 with SSA staff, the Program Manager, ENs, and SVRAs in Phase 1 states (previously reported in Livermore et al. 2003) • Site visits to SSA conducted in August and September 2003 • The findings from an EN Summit, convened by SSA’s Ticket to Work and Work Incentive Advisory Panel in May 2003, as summarized in Livermore (2003) • Analysis of the SSA Office of Information Management (OIM) Ticket Universe file • Ticket payment data provided by SSA’s Office of Employment Support Programs • EN and Ticket assignment data reported by the Program Manager The qualitative process information available for this report provides a good indication of overall activities, but is not fully representative of all recent experience. A more detailed
Page 1 and 2: Contract No.: 0600-03-60130 MPR Ref
Page 3 and 4: A CKNOWLEDGMENTS This report benefi
Page 5 and 6: C ONTENTS Chapter Page ACRONYMS ...
Page 7 and 8: vii Chapter Page V (continued) D. C
Page 9 and 10: A CRONYMS ABIL AIDS AWICs AOI BPAO
Page 11 and 12: E XECUTIVE S UMMARY T he Ticket to
Page 13 and 14: Overall, we found that SSA has impl
Page 15 and 16: money on their TTW operations. For
Page 17 and 18: xvii CONCLUDING OBSERVATIONS SSA fa
Page 19 and 20: C HAPTER I O VERVIEW OF THE T ICKET
Page 21 and 22: The TTW program and other elements
Page 23 and 24: A. EVALUATION COMPONENTS: GOALS, SC
Page 25 and 26: 7 ! How many beneficiaries particip
Page 27 and 28: 9 B. PURPOSE AND ORGANIZATION OF TH
Page 29 and 30: C HAPTER II S TRUCTURE AND B ACKGRO
Page 31 and 32: In reality, however, the success of
Page 33 and 34: MAXIMUS to serve as the Program Man
Page 35 and 36: 17 4. Participate in the activities
Page 37 and 38: N Decision Reversed Request SSA Rev
Page 39 and 40: 21 c. Dispute Resolution In a progr
Page 41 and 42: Table II.1: Outcome-Only and Milest
Page 43 and 44: milestone payment is equal to 34 pe
Page 45 and 46: Unemployment Insurance (UI) wage da
Page 47 and 48: 29 3. Related Initiatives TTW has n
Page 49 and 50: SSA Demonstrations. SSA plans to im
Page 51: Protection and Advocacy. The SSA-fu
Page 55 and 56: 37 Table III.1: TTW Implementation
Page 57 and 58: Ticket-eligible beneficiaries were
Page 59 and 60: 41 TTW. In the past, SSA systems ha
Page 61 and 62: information in SSA’s records cont
Page 63 and 64: work period automation and tracking
Page 65 and 66: Systems and Infrastructure. The Pro
Page 67 and 68: 49 asked the Program Manager for a
Page 69 and 70: 51 • The first payment for each b
Page 71 and 72: currently being addressed relate to
Page 73 and 74: payment system. Only one SVRA (Okla
Page 75 and 76: SVRA personnel have consistently ex
Page 77 and 78: 59 • Are SVRAs permitted to requi
Page 79 and 80: Table III.4: ENs and ENs with Ticke
Page 81 and 82: Payment System. Many ENs do not bel
Page 83 and 84: example, reporting lags inherent in
Page 85 and 86: eceived only small amounts thus far
Page 87 and 88: SVRA services for Ticket clients; (
Page 89 and 90: C HAPTER IV E ARLY P ARTICIPATION P
Page 91 and 92: 73 Figure IV.2: Cumulative Number o
Page 93 and 94: point in the Phase 1 rollout. For P
Page 95 and 96: 77 Figure IV.7: First Assignments a
Page 97 and 98: 79 Figure IV.8: Ticket Participatio
Page 99 and 100: 81 Figure IV.10: Ticket Participati
Page 101 and 102: 83 states. This finding suggests th
Page 103 and 104:
There is a strong negative relation
Page 105 and 106:
C HAPTER V C ASE S TUDIES OF E IGHT
Page 107 and 108:
89 A. SERVICE MODELS AND TARGETED C
Page 109 and 110:
Although the director was initially
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Clients who assign their Tickets to
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session. Those who miss their appoi
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interview. While this is time consu
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claim employer tax credits. Through
Page 119 and 120:
these individuals, because they typ
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103 F. RELATIONS WITH OTHER ORGANIZ
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eneficiaries to meet that standard.
Page 125 and 126:
IDR representatives said that to da
Page 127 and 128:
substantiate wages, and clients are
Page 129 and 130:
services? Unfortunately, for ENs to
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Manager. At present, this is only p
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stubs: the need for beneficiaries t
Page 135 and 136:
C HAPTER VI A DEQUACY OF I NCENTIVE
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We have also begun to analyze admin
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viewed as lacking the productive ca
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assist in the identification of ind
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eneficiaries. In examining results
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127 E. CONCLUDING OBSERVATIONS The
Page 147 and 148:
C HAPTER VII C ONCLUSIONS AND I MPL
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noticeably low, and, among the very
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Act. At the same time, some ENs hav
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Another change requiring considerat
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C HAPTER VIII N EXT S TEPS FOR THE
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prior to September 2003 and had not
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R EFERENCES Adequacy of Incentives
Page 161 and 162:
A PPENDIX A D ATA T ABLES C ORRESPO
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A-3 Table A.2 Cumulative Number of
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A-5 Table A.4 Percentage of Tickets
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A-7 Table A.6 Percentage of Tickets
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A-9 TABLES SHOWING CHARACTERISTICS
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A-11 Table A.10 Ticket Participatio
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A-13 Table A.12 Ticket Participatio
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A-15 Table A.14 Percentage of In-Us
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A PPENDIX B P ROVIDER-SPECIFIC C AS
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informed beneficiaries that state V
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e considerably more successful if S
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them for employment. It was during
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working but are still receiving SSI
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B.11 client over a four-year period
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B.13 placing SSA beneficiaries than
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B.15 that came in for an initial ap
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B.17 all benefits; therefore, EES d
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B.19 outreach program. As noted pre
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B.21 remained employed. 3 Because o
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B.23 estimate of the financial loss
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B.25 Social Security benefits. IDR
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B.27 have to submit pay stubs twice
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B.29 Bridges still provides the 10-
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B.31 While she used to have a polic
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B.33 8. Oklahoma Department of Reha
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B.35 Beneficiaries interested in as
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B.37 permits agency budgets to be c
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A PPENDIX C D EFINING THE F OUR A D
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B. IDENTIFYING INDIVIDUALS WITH A N
Page 219:
“work and receive full cash benef
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