Evaluation of the Ticket to Work Program Initial Evaluation Report

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iv • Marcia Meyers (University of Washington) • Chuck Michalopoulos (Manpower Demonstration Research Corporation) • John Miller (AHEDD) • Larry Orr (Abt Associates, Inc.) • Jenn Rigger (Rehabilitation Services Administration) • Mark Shroder (U.S. Department of Housing and Urban Development) Finally, we want to thank all the people who provided the implementation and operational information we used to develop this evaluation report, including staff from the SSA central, regional, and field offices, from the Ticket to Work Program Manager, and from the eight experienced employment networks whose experiences are presented in this report. Acknowledgments
C ONTENTS Chapter Page ACRONYMS ........................................................................................................................ ix EXECUTIVE SUMMARY..................................................................................................... xi I OVERVIEW OF THE TICKET TO WORK PROGRAM AND ITS EVALUATION.......... 1 A. EVALUATION COMPONENTS: GOALS, SCHEDULES, AND PRODUCTS.............. 5 1. Process Analysis ................................................................................................. 5 2. Participation Analysis ........................................................................................ 6 3. Impact/Outcome Analysis ............................................................................... 7 4. Adequacy of Incentives Analysis ..................................................................... 8 B. PURPOSE AND ORGANIZATION OF THIS EVALUATION REPORT....................... 9 II STRUCTURE AND BACKGROUND OF THE TICKET TO WORK PROGRAM...........11 A. BASIC STRUCTURE OF TICKET TO WORK ............................................................12 1. Roles and Responsibilities of Major TTW Stakeholders............................12 2. Mechanics of the TTW Program...................................................................17 3. Services and Reimbursement .........................................................................21 B. PROGRAM CONTEXT ..............................................................................................26 1. Traditional Vocational Rehabilitation System..............................................26 2. Private Providers..............................................................................................28 3. Related Initiatives.............................................................................................29
Page 1 and 2: Contract No.: 0600-03-60130 MPR Ref
Page 3: A CKNOWLEDGMENTS This report benefi
Page 7 and 8: vii Chapter Page V (continued) D. C
Page 9 and 10: A CRONYMS ABIL AIDS AWICs AOI BPAO
Page 11 and 12: E XECUTIVE S UMMARY T he Ticket to
Page 13 and 14: Overall, we found that SSA has impl
Page 15 and 16: money on their TTW operations. For
Page 17 and 18: xvii CONCLUDING OBSERVATIONS SSA fa
Page 19 and 20: C HAPTER I O VERVIEW OF THE T ICKET
Page 21 and 22: The TTW program and other elements
Page 23 and 24: A. EVALUATION COMPONENTS: GOALS, SC
Page 25 and 26: 7 ! How many beneficiaries particip
Page 27 and 28: 9 B. PURPOSE AND ORGANIZATION OF TH
Page 29 and 30: C HAPTER II S TRUCTURE AND B ACKGRO
Page 31 and 32: In reality, however, the success of
Page 33 and 34: MAXIMUS to serve as the Program Man
Page 35 and 36: 17 4. Participate in the activities
Page 37 and 38: N Decision Reversed Request SSA Rev
Page 39 and 40: 21 c. Dispute Resolution In a progr
Page 41 and 42: Table II.1: Outcome-Only and Milest
Page 43 and 44: milestone payment is equal to 34 pe
Page 45 and 46: Unemployment Insurance (UI) wage da
Page 47 and 48: 29 3. Related Initiatives TTW has n
Page 49 and 50: SSA Demonstrations. SSA plans to im
Page 51 and 52: Protection and Advocacy. The SSA-fu
Page 53 and 54: C HAPTER III TTW EARLY I MPLEMENTAT
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37 Table III.1: TTW Implementation
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Ticket-eligible beneficiaries were
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41 TTW. In the past, SSA systems ha
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information in SSA’s records cont
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work period automation and tracking
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Systems and Infrastructure. The Pro
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49 asked the Program Manager for a
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51 • The first payment for each b
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currently being addressed relate to
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payment system. Only one SVRA (Okla
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SVRA personnel have consistently ex
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59 • Are SVRAs permitted to requi
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Table III.4: ENs and ENs with Ticke
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Payment System. Many ENs do not bel
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example, reporting lags inherent in
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eceived only small amounts thus far
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SVRA services for Ticket clients; (
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C HAPTER IV E ARLY P ARTICIPATION P
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73 Figure IV.2: Cumulative Number o
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point in the Phase 1 rollout. For P
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77 Figure IV.7: First Assignments a
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79 Figure IV.8: Ticket Participatio
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81 Figure IV.10: Ticket Participati
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83 states. This finding suggests th
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There is a strong negative relation
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C HAPTER V C ASE S TUDIES OF E IGHT
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89 A. SERVICE MODELS AND TARGETED C
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Although the director was initially
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Clients who assign their Tickets to
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session. Those who miss their appoi
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interview. While this is time consu
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claim employer tax credits. Through
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these individuals, because they typ
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103 F. RELATIONS WITH OTHER ORGANIZ
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eneficiaries to meet that standard.
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IDR representatives said that to da
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substantiate wages, and clients are
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services? Unfortunately, for ENs to
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Manager. At present, this is only p
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stubs: the need for beneficiaries t
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C HAPTER VI A DEQUACY OF I NCENTIVE
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We have also begun to analyze admin
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viewed as lacking the productive ca
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assist in the identification of ind
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eneficiaries. In examining results
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127 E. CONCLUDING OBSERVATIONS The
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C HAPTER VII C ONCLUSIONS AND I MPL
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noticeably low, and, among the very
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Act. At the same time, some ENs hav
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Another change requiring considerat
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C HAPTER VIII N EXT S TEPS FOR THE
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prior to September 2003 and had not
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R EFERENCES Adequacy of Incentives
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A PPENDIX A D ATA T ABLES C ORRESPO
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A-3 Table A.2 Cumulative Number of
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A-5 Table A.4 Percentage of Tickets
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A-7 Table A.6 Percentage of Tickets
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A-9 TABLES SHOWING CHARACTERISTICS
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A-11 Table A.10 Ticket Participatio
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A-13 Table A.12 Ticket Participatio
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A-15 Table A.14 Percentage of In-Us
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A PPENDIX B P ROVIDER-SPECIFIC C AS
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informed beneficiaries that state V
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e considerably more successful if S
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them for employment. It was during
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working but are still receiving SSI
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B.11 client over a four-year period
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B.13 placing SSA beneficiaries than
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B.15 that came in for an initial ap
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B.17 all benefits; therefore, EES d
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B.19 outreach program. As noted pre
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B.21 remained employed. 3 Because o
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B.23 estimate of the financial loss
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B.25 Social Security benefits. IDR
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B.27 have to submit pay stubs twice
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B.29 Bridges still provides the 10-
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B.31 While she used to have a polic
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B.33 8. Oklahoma Department of Reha
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B.35 Beneficiaries interested in as
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B.37 permits agency budgets to be c
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A PPENDIX C D EFINING THE F OUR A D
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B. IDENTIFYING INDIVIDUALS WITH A N
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“work and receive full cash benef
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Evaluation of the Ticket to Work Program Initial Evaluation Report

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