Evaluation of the Ticket to Work Program Initial Evaluation Report

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76 Figure IV.6: In-Use Tickets by Provider Type Phase 1 3,000 2,500 2,000 1,500 1,000 500 3,000 2,500 2,000 1,500 1,000 500 Phase 2 0 - Feb-02 Apr-02 Jun-02 Aug-02 Oct-02 Dec-02 Feb-03 Apr-03 Jun-03 Aug-03 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Outcome Only Milestone + Outcome 4. First Assignments and Deactivations The above statistics focus on the number of Tickets that are in use during each month, but it is also important to look at the flow of Tickets into and out of in-use status. Specifically, we examine the number of Tickets that are first assigned in a given month and the net number deactivated. Almost all first assignments represent the first time that an individual beneficiary has placed a Ticket in use; the only exceptions are for the very small number of individuals who are assigning their second or third Ticket. Deactivations represent in-use Tickets that are unassigned or terminated for any reason, net of a small number of reassignments. The evidence indicates that the number of in-use Tickets in Phase 1 states continues to grow on the strength of first assignments and the relatively small number of deactivations (Figure IV.7). In both Phase 1 and Phase 2 states, first assignments initially followed the pattern of mailings after a lag. In the Phase 1 states, new assignments dropped off to about 650 per month after completion of the initial rollout mailings (November 2002) but then picked up again in spring and summer 2003, reaching over 1,300 in May 2003. By August 2003, first assignments were down again but still above the low of 650. The data for the months after completion of the initial Phase 2 rollout mailing (November 2003) are not yet available. Net deactivations in the Phase 1 states were initially very low, grew to a peak of about 150 in March 2003, and then declined to under 70. One caution is in order, however: due to lags in the reporting process, some first assignments and deactivations in the most recent months might not have been reported or entered into the administrative files at the time we obtained the data for this report (October 2003). The declining numbers in June through August 2003 could thus be an artifact of the data system rather than a true downward trend. IV: Early Participation Patterns
77 Figure IV.7: First Assignments and Net Deactivitations 2,500 Phase 1 2,500 Phase 2 2,000 2,000 1,500 1,500 1,000 1,000 500 500 0 0 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 1st Assignment Net Deactivated B. CHARACTERISTICS OF ELIGIBLE BENEFICIARIES, AUGUST 2003 2 To a large extent, the general characteristics of beneficiaries who are eligible for TTW resemble those of the overall benefi ciary population. This similarity is due to the fact that more than 95 percent of beneficiaries are eligible so that the eligible and total populations are almost the same. The TTW participation rate varies substantially with the characteristics of eligible beneficiaries. In the Phase 1 states, rates are as high as two percent for some large groups, and well below the overall figure of 0.7 percent for others. An important issue for the evaluation will be to understand these differences and assess whether they indicate ways in which overall participation rates can be increased. 1. Characteristics of Eligible Beneficiaries Characteristics of eligible beneficiaries in Phase 1 and 2 states are remarkably similar. 3 In both state groups: • A large majority of eligible beneficiaries receive DI. About 58 percent of beneficiaries are DI-only, another 11 percent are concurrent, and the remaining 31 percent are SSI-only. • Eligible beneficiaries are almost evenly split between the sexes. • Over half of eligible beneficiaries are age 50 or older, and only 22 percent are under age 40. 2 Back-up tables for the figures in this section appear in Appendix A, Tables A.8 through A.14. 3 All statistics pertain to beneficiaries eligible for at least one day during August 2003. IV: Early Participation Patterns
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Contract No.: 0600-03-60130 MPR Ref
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A CKNOWLEDGMENTS This report benefi
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C ONTENTS Chapter Page ACRONYMS ...
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vii Chapter Page V (continued) D. C
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A CRONYMS ABIL AIDS AWICs AOI BPAO
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E XECUTIVE S UMMARY T he Ticket to
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Overall, we found that SSA has impl
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money on their TTW operations. For
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xvii CONCLUDING OBSERVATIONS SSA fa
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C HAPTER I O VERVIEW OF THE T ICKET
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The TTW program and other elements
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A. EVALUATION COMPONENTS: GOALS, SC
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7 ! How many beneficiaries particip
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9 B. PURPOSE AND ORGANIZATION OF TH
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C HAPTER II S TRUCTURE AND B ACKGRO
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In reality, however, the success of
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MAXIMUS to serve as the Program Man
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17 4. Participate in the activities
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N Decision Reversed Request SSA Rev
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21 c. Dispute Resolution In a progr
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Table II.1: Outcome-Only and Milest
Page 43 and 44: milestone payment is equal to 34 pe
Page 45 and 46: Unemployment Insurance (UI) wage da
Page 47 and 48: 29 3. Related Initiatives TTW has n
Page 49 and 50: SSA Demonstrations. SSA plans to im
Page 51 and 52: Protection and Advocacy. The SSA-fu
Page 53 and 54: C HAPTER III TTW EARLY I MPLEMENTAT
Page 55 and 56: 37 Table III.1: TTW Implementation
Page 57 and 58: Ticket-eligible beneficiaries were
Page 59 and 60: 41 TTW. In the past, SSA systems ha
Page 61 and 62: information in SSA’s records cont
Page 63 and 64: work period automation and tracking
Page 65 and 66: Systems and Infrastructure. The Pro
Page 67 and 68: 49 asked the Program Manager for a
Page 69 and 70: 51 • The first payment for each b
Page 71 and 72: currently being addressed relate to
Page 73 and 74: payment system. Only one SVRA (Okla
Page 75 and 76: SVRA personnel have consistently ex
Page 77 and 78: 59 • Are SVRAs permitted to requi
Page 79 and 80: Table III.4: ENs and ENs with Ticke
Page 81 and 82: Payment System. Many ENs do not bel
Page 83 and 84: example, reporting lags inherent in
Page 85 and 86: eceived only small amounts thus far
Page 87 and 88: SVRA services for Ticket clients; (
Page 89 and 90: C HAPTER IV E ARLY P ARTICIPATION P
Page 91 and 92: 73 Figure IV.2: Cumulative Number o
Page 93: point in the Phase 1 rollout. For P
Page 97 and 98: 79 Figure IV.8: Ticket Participatio
Page 99 and 100: 81 Figure IV.10: Ticket Participati
Page 101 and 102: 83 states. This finding suggests th
Page 103 and 104: There is a strong negative relation
Page 105 and 106: C HAPTER V C ASE S TUDIES OF E IGHT
Page 107 and 108: 89 A. SERVICE MODELS AND TARGETED C
Page 109 and 110: Although the director was initially
Page 111 and 112: Clients who assign their Tickets to
Page 113 and 114: session. Those who miss their appoi
Page 115 and 116: interview. While this is time consu
Page 117 and 118: claim employer tax credits. Through
Page 119 and 120: these individuals, because they typ
Page 121 and 122: 103 F. RELATIONS WITH OTHER ORGANIZ
Page 123 and 124: eneficiaries to meet that standard.
Page 125 and 126: IDR representatives said that to da
Page 127 and 128: substantiate wages, and clients are
Page 129 and 130: services? Unfortunately, for ENs to
Page 131 and 132: Manager. At present, this is only p
Page 133 and 134: stubs: the need for beneficiaries t
Page 135 and 136: C HAPTER VI A DEQUACY OF I NCENTIVE
Page 137 and 138: We have also begun to analyze admin
Page 139 and 140: viewed as lacking the productive ca
Page 141 and 142: assist in the identification of ind
Page 143 and 144: eneficiaries. In examining results
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127 E. CONCLUDING OBSERVATIONS The
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C HAPTER VII C ONCLUSIONS AND I MPL
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noticeably low, and, among the very
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Act. At the same time, some ENs hav
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Another change requiring considerat
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C HAPTER VIII N EXT S TEPS FOR THE
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prior to September 2003 and had not
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R EFERENCES Adequacy of Incentives
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A PPENDIX A D ATA T ABLES C ORRESPO
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A-3 Table A.2 Cumulative Number of
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A-5 Table A.4 Percentage of Tickets
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A-7 Table A.6 Percentage of Tickets
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A-9 TABLES SHOWING CHARACTERISTICS
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A-11 Table A.10 Ticket Participatio
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A-13 Table A.12 Ticket Participatio
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A-15 Table A.14 Percentage of In-Us
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A PPENDIX B P ROVIDER-SPECIFIC C AS
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informed beneficiaries that state V
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e considerably more successful if S
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them for employment. It was during
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working but are still receiving SSI
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B.11 client over a four-year period
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B.13 placing SSA beneficiaries than
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B.15 that came in for an initial ap
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B.17 all benefits; therefore, EES d
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B.19 outreach program. As noted pre
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B.21 remained employed. 3 Because o
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B.23 estimate of the financial loss
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B.25 Social Security benefits. IDR
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B.27 have to submit pay stubs twice
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B.29 Bridges still provides the 10-
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B.31 While she used to have a polic
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B.33 8. Oklahoma Department of Reha
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B.35 Beneficiaries interested in as
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B.37 permits agency budgets to be c
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A PPENDIX C D EFINING THE F OUR A D
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B. IDENTIFYING INDIVIDUALS WITH A N
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“work and receive full cash benef
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