Expert Documentation

Chapter 11
messages to or from the system. You can therefore import audio files to the system from your
PC, or export audio files from the system to your PC. The path to the required screen within
OMC is:
Automatic Call Distribution > Automatic Call Distribution Voice messages
For information on how to use this screen, refer to the OMC Help.
Note:
In order to transfer audio files, OMC must be in online mode (connected to the system) - the transfer
option is not available in offline mode. Also, this option is only available when using OMC in Expert mode.
A custom audio file for an Automatic Call Distribution voice message must be a .wav audio file
(no other audio file format is accepted). The file must also satisfy one of the following audio
encoding requirements:
Encoding Type Bits Per Sample Sample Frequency Channels
CCITT A-law encoded PCM 8 8 kHz Single (mono)
CCITT µ-law encoded PCM 8 8 kHz Single (mono)
Linear PCM 16 8 kHz Single (mono)
In fact, the system stores the recording as 8-bit CCITT A-law or µ-law encoded PCM,
depending on the country. If you provide a 16-bit linear PCM audio file, OMC converts the file
to the relevant 8-bit encodings before passing it to the system. However, you must provide
either 16-bit linear PCM or the required CCITT law encoding, as OMC will not convert between
the A-law and µ-law encodings.
11.1.8.3 Global management of audio files
This section describes a general method for managing (exporting, importing and saving) audio
files (voice prompts) of all kinds. Therefore, the actions described here apply to all audio file
types (on-hold music, automated attendant voice prompts, pre-announcement messages and
Automatic Call Distribution voice messages).
Note:
Alternatively, the different audio file types can be individually managed as described in Individual types of
audio file .
11.1.8.3.1 General export procedure
In order to export audio files, it is necessary to open the Alcatel-Lucent OMC software in direct
connection and Expert mode. The following procedure is the same for all kinds of audio file,
but here we take the example of a mailbox greeting.
1. Select the Users/Basestations list.
2. Select a subscriber of your choice which already has a personalized mailbox.
3. Click Details.
4. Click Mailbox.
5. Select Option in the Subscriber mailbox window and then select the box Voice prompt -
Personal greeting Transfer and save as. At this stage, it is possible to:
• export the voice prompt
• listen directly to the message (click Play)
• delete it (click Erase)
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