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Expert Documentation

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Chapter 1 <br />

Type of module<br />

Customizable on-hold<br />

music<br />

OmniPCX<br />

Office RCE<br />

Small<br />

OmniPCX<br />

Office RCE<br />

Medium<br />

OmniPCX<br />

Office<br />

RCE Large<br />

OmniPCX<br />

Office RCE<br />

Large +<br />

extension<br />

OmniPCX<br />

Office RCE<br />

Large<br />

Max. limits:<br />

up to<br />

3 platforms<br />

up to 10 minutes with/without Hard disk<br />

Multiple EDN per S0 98<br />

Entries in ARS table 3000<br />

Account codes 250<br />

Metering tickets<br />

NMC tickets<br />

Groups (hunting +<br />

broadcasts + pick-ups)<br />

Attendant groups<br />

Conference<br />

up to 1000 tickets<br />

up to 30,000 records<br />

50 with maximum of 32 users per group<br />

8 with maximum of 8 operator stations per group<br />

3 simultaneously<br />

Meet Me Conference 6 party conference, limit = 1<br />

Call Center<br />

Agents declared 32<br />

Agents active 32<br />

Groups of agents 8<br />

Assistant agent 32<br />

Supervisor 8<br />

1.4.1.1 Boards implementation<br />

1.4.1.1.1 OmniPCX Office RCE Small<br />

OmniPCX<br />

Office<br />

RCE Compact<br />

1<br />

The VoIP channels are used for IP trunks and for subscribers. The number of VoIP channels<br />

available for subscribers corresponds to the difference between the number of VoIP channels<br />

available in the system and the number of IP trunks.<br />

2<br />

Subscriber numbers include all terminals and virtual users, 10 auxiliary ports (VMU, Remote<br />

access), main operator terminal number.<br />

3<br />

Numbers indicated include digital terminals connected to Multi Reflexes 4099 Hubs.<br />

4<br />

Make sure that radio base dimensioning is adapted to mobile sets number.<br />

1-12

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