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Chapter 3 <br />

3.10 Call Distribution<br />

3.10.1 Overview<br />

3.10.1.1 DESCRIPTION<br />

The system can automatically re-route:<br />

- a call from the network and destined for the active Attendant Group, or the default<br />

Attendant Group (see "Attendant stations")<br />

- a call arriving from the network and currently in transit<br />

- a DID call (Direct Inward Dialing) from the network and destined for a station or a Hunt<br />

Group<br />

- an external call on a "personal" or "reserved" line: all calls arriving on a personal external<br />

line are routed directly to a station or Hunt Group, depending on the system's normal or<br />

restricted mode. Furthermore, a "personal" line may be "reserved", i.e. a call on this line<br />

can neither be picked up nor monitored<br />

- an internal call<br />

- a call from the private network<br />

The system treats simultaneous calls destined for an Attendant Group according to the<br />

following priorities:<br />

- external hold recall, delayed or otherwise<br />

- internal hold recall, delayed or otherwise<br />

- external callback<br />

- external call<br />

3-30

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