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Chapter 10 Use the General tab to configure the call center general parameters. These parameters are common to the 8 groups. 1. Click the General tab. 2. Enter the S1 and S2 hold-on threshold value to define service quality criteria. The Supervisor Console application uses these values to indicate, in real-time, the number of calls in the groups waiting for a period of time longer than S1 and S2. These values are also used in the publication of statistics. 3. Enter the Stand-by time after call processing, the minimum time between two consecutive calls for the same agent. 4. Enter the Maximum ringing duration. If an agent does not answer within the number of seconds entered, the call is routed to another agent or returned to the queue. The ACD also uses this time delay when transferring a call to an internal or external called party or to a mailbox. If the called party does not answer within this time delay, the call is automatically returned to the queue. 5. Enter the Time delay before overload messages flash, the number of seconds before which the ACD will change the color of the group overload messages displayed on the Supervisor Console. 6. Enter the Maximum ringing duration before auto anwer, the number of seconds before forcing an agent to answer a call. For more information see Configuring Agents and Groups - Agent Parameters - Force automatic call answer . Note 1: If this value is higher than the Maximum ringing duration (default value=20s), the force automatic call is ignored and the call is tagged as NOANSWER in the log. Note 2: It is recommended to have the Maximum ringing duration before auto anwer lower than the Maximum ringing duration value. 7. Enter the Length of calculation period for agent activity rates. You can choose to have the activity rates print every hour or every half hour within the Supervisor Console. 8. Check the Agents that do not answer are automatically removed box to cause an agent not answering to be removed from the ACD group either for 10 seconds (see the following parameter), or permanently. In the latter case, he/she must be put back "on duty". 9. Enter the Duration of agent's temporary removal after failure to answer, the period of time for which an agent who fails to answer is removed from the ACD group. 10. Check Waiting begins before overflow time delay to start the statistics counter related to customer waiting times as soon as the call center answers. Otherwise, the counter starts after the overflow time delay of the call. 11. Enter the Number of ACD ports for deterrence. Two ports are used for deterrence by default. These are not specific ports but the 2 last available ports out of 16. 12. Click OK to confirm or Apply to confirm and stay in the current menu or Cancel if you do not want to keep the changes. 10.3.2.4 Group 1 - 4 and Group 5 - 8 Tabs Use the tabs Group 1 - 4 and Group 5 - 8 to define the parameters of the groups. 1. Click on the tab of the corresponding group(s). The following window appears where you can enter parameters for each group: 10-22
2. Enter the name of the group in Group heading. The group heading is displayed on the Observation and Agent Assistant application screens, and on the agent's set if the Display of ACD Group name option has been selected on the ACD Setup General tab. 3. Configure the following parameters: • Opening Criteria • Call Management • Queue Management • Search Mode • Overflow Group • Transfer Number • Max Delivery Time • Priority Order • Forced Status 4. Click Ok to save the group data for groups 1-4, or Apply to save the data and stay in the same screen. Click Cancel if you do not want to keep the changes. 5. Follow the same procedure for groups 5 to 8 if necessary, by clicking the Group 5 - 8 tab. 10.3.2.4.1 Opening Criteria The Opening criteria parameter allows to enter the opening and closing hours of the group, 10-23
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Expert Documentation Release 9.1 -
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Chapter 1 General Presentation Cla
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V24/CTI Interface Module ..........
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Configuration procedure ...........
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Configuration procedure ...........
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Overview ..........................
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General Presentation ..............
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Overview ..........................
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Chapter 8 General Applications PIM
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Overview ..........................
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DECT ..............................
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B .................................
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1.1 Clauses 1.1.1 Clauses Copyright
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• The Alcatel-Lucent OmniPCX Offi
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1.2.3.4 OmniPCX Office RCE Compact
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Board Function Optional boards Conn
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Type of module Primary T1 + T2 + DL
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Type of module TAPI 2.1 servermonit
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BOARDS SLOTS 1-2 CPU SLOT PowerCPU
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BOARDS MIX SLOT CPU SLOT PowerCPU N
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BOARDS AND TERMINALS OmniPCX Office
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Essential Requirements Directive 19
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Essential Requirements Directive 19
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Interface Specifications ETSI Stand
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Product OmniPCX Office RCE Compact
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Product DECT/WLAN Handsets Product
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Product DECT Outdoor Radio Base Pro
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ytes (which is the limit in the exi
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- Relative humidity: relative humid
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2.1 C, S, M, L Racks 2.1.1 Hardware
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2.2 Boards 2.2.1 POWER CPU 2.2.1.1
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Name Color Function Figure 2.5: Pow
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Available functions:: - LAN: 10/100
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Audio Input Characteristics: Input
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2.2.1.3.8 Connecting a Doorphone 2
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The PowerMEX board (POWER Module EX
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2.2.3.2 External connections 2.2.3.
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Connections The ISDN-EFM box must b
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2.2.4.2 Hardware configuration 2.2.
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RJ45 pin 1 2 3 4 5 6 7 8 NETW outpu
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RJ45 pin 1 2 3 4 5 6 7 8 Outputs 1
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- MIX044: 4 UA interfaces and 4 Z i
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2.2.8.1 Basic description The Mini-
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2.2.9 AMIX-1 Figure 2.39: Mini-MIX
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RJ45 pin 1 2 3 4 5 6 7 8 AT outputs
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RJ45 pin 1 2 3 4 5 6 7 8 Outputs L1
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RJ45 pin 1 2 3 4 5 6 7 8 Outputs 1
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2.2.11.2 External connections 2.2.1
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2.2.12.1.1 LANX-2 boards The LanX8-
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Each category-5 RJ45 connector has
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Basic 10/100 BT connection MDI-X to
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RJ45 pin 1 2 3 4 5 6 7 8 Output1 ZS
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2.2.14.2 External connections 2.2.1
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2.2.15.1.2 Power Supply PS2/PS2N Po
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2.2.15.1.4 Batteries Equipment: - O
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Equipment The following table indic
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_dne-egnahc_ 2.3.1.1.2 Equipme
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_nigeb-egnahc_ _dne-egnahc_ Ke
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• In dynamic mode, a DHCP server
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The DHCP offer provides the followi
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Displayed Status Set not connected
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- Other SIP phones with video capab
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Figure 2.88: 8082 My IC Phone Scree
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- Wide view field - Omni-directiona
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2.3.2.3.2 Commissioning the set Fig
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- Initialize the 8082 My IC Phone s
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• Enable and configure a DHCP Use
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Displaying SIP Connection Current S
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The Video Support feature right is
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Figure 2.96: 4135 IP Conference Pho
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Figure 2.100: 4135 IP Conference Ph
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To connect the set to the LAN: 1. T
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• The Files of type field indicat
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3. Select IP terminal and enter a N
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2. Read the SIP connection status (
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- Set features - Set keyboard - Set
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Key Action Mute (with green LED) -
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Figure 2.102: Alcatel-Lucent IP Tou
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You do not use a DHCP server Static
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In the procedure below, it is assum
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auto-negotiation, this is the best
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2.3.6.1.2 Instant Business Communic
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Set features Figure 2.103: Alcatel-
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Key Hands-free (with green LED) Vol
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Edition), unless specifically indic
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You do not use a DHCP server Static
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- AOM Alcatel-Lucent 8 series and A
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2. Select Name and enter the name t
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Connecting the Battery Figure 2.105
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2.3.6.6 Maintenance 2.3.6.6.1 Overv
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Terminal Port External Device Port
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Figure 2.106: Alcatel-Lucent 4019 D
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Key Help/Menu Action Menu - Press o
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Connecting the set to the telephone
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- Set features - Set keyboard - Set
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Key Hands-free (with green LED) Vol
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Figure 2.109: Alcatel-Lucent 4029 D
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The 3.5 mm female jack can receive
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For the input methods of Pinyin, St
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Figure 2.112: Change input method I
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Figure 2.116: Configure a phone nam
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terminal to be updated. - Downloads
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- ISO 14040: Environmental manageme
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Figure 2.119: Example of Configurat
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The Option 4099 (Multiple UA Hub) s
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2.3.15 Base Stations 2.3.15.1 Hardw
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Master link not connected, local po
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Relative Humidity 5 - 95 % PoE Spec
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are available in 2 models: a. Mobil
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Figure 2.128: Alcatel-Lucent 300 DE
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The following table lists handset k
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directions) and confirmation. You c
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This set provides: Figure 2.130: 50
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KEY USE Allows to: - Switch the set
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2.3.18.1.2 Key benefits Figure 2.13
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- DECT - Frequency range: • DECT
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• EN 300 175-8 (DECT audio) • E
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The Braille keyboard, in the center
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OPTIONAL MODULES (PLUGWARE) The opt
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4094 ISW module This module connect
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Numerical keypad keys 12 12 12 12 1
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Handset YES YES YES YES YES Loudspe
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The maximum length of the ADB link
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Numeric keypad keys 12 12 12 12 Lin
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On/Off Key YES Display: 2 x 16 alph
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3.1 Meet Me Conference 3.1.1 Basic
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The values in "Start" and "End" wit
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3.1.1.1.6 Restrictions In OmniPCX O
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• by OMC (Expert View): Users/Bas
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Page Key Operator Secretary Manager
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Page Key Operator Secretary Manager
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3.2.2.2.1 Key System Mode Same as A
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- The maximum number of trunk group
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- To authorize immediate group forw
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Function keys Normal/Restricted mod
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System Miscellaneous -> Feature Des
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...depending on the mode, normal or
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COS restriction (barring) makes it
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The system uses the end of dialing
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• if the splitting is PAUSE, dial
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- internal callback - call from an
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• by OMC (Expert View): VMU as Au
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3.11 Time ranges 3.11.1 Overview Pr
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3.12.1.1 Description System's opera
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- by OMC (Expert View): Numbering -
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3.14.2.1 Configuration - Define the
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- An external call on an analog lin
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Tree diagram operational after the
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DID numbers can: - contain up to 8
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• for the 2nd sequence: substitut
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CW Call Waiting NO HOLD NO YES MCID
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Group broadcast * 01 to *08 * 01 to
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when making an outgoing ISDN (or VO
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3.20.1.2.4 Interactions When severa
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Alternative CLIP/COLP Number Enter
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party's voice mailbox if the line i
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- A CCBS callback cannot be interce
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handling of fax detection. 3.24.2 C
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Note: If the service is not active
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3.26.1 Overview 3.26.1.1 Descriptio
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- auto-answer or Intercom (on a set
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System Miscellaneous -> Feature Des
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Analog (Z) Intercom mode -- -- With
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_nigeb-egnahc_ 3.27.1.1 Overview
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server. The keep-alive feature is e
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3.28.1.1 DESCRIPTION A user is auto
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Barge-in Feature code P.K.: Barge-i
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Consultation of campedon caller ide
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• the call is returned to the gen
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Consultation call (enquiry) (Europe
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P.K.: Programmed Key - defined by O
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it possible to activate or cancel t
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Type of forwarding Follow-me Prefix
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3.33.2.1 CONFIGURATION - To specify
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Note: • when DTMF end-to-end sign
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- a call arriving at the general le
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Parking of an external party Parked
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Paging by prefix, mode 4 Paging by
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Starting with version R2.0 of the s
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- Calls from external Z users to st
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The keypad dialing features offer a
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• by DHM-OMC (Expert View): Syste
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• by OMC: System Miscellaneous ->
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The system can be used to program 3
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Attendant forwarding Depending on a
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The external destination is called
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3.46 Multi-sets 3.46.1 Overview 3.4
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Note the following restrictions in
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Feature rights Dynamic routing Pers
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Pick-up group Broadcast group Redia
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BUSY2 PRIMARY: no ring SECONDARY: n
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• by OMC Users/Base stations List
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- by OMC Users/Base stations List -
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The transfer can be performed on th
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• pressing the UPK corresponding
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On all phones, the "Transfer to VMU
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When the SMS transparency feature i
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This configuration is performed usi
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- The "Remote Forwarding" feature u
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destination station and the lines t
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3.53.3.2 CANCELLATION All stations
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- XX-XX = trunk group number used i
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- To activate headset mode (MMC-Sta
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3.57.3 Operation 3.57.3.1 ACTIVATIO
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Analog (Z) Supervised call ringing
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3.59.1.1.5 Stations without soft ke
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3.59.1.1.7 Analog Z stations
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Teamwork simplifies the call manage
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- To create the code for activating
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- The service is refused if the ben
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- The calling party CLI (Calling Li
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Details of the access algorithm Fig
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- To deactivate fax notification on
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If the calling party picks up the c
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Figure 3.44: Scenario 3.67.2 Detail
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Figure 3.45: Scenario Internal user
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OCD class City/Area call National C
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- Click this icon to modify the Nom
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• All Calls: When validated, all
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_nigeb-egnahc_ _dne-egnahc_ 3.71
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_nigeb-egnahc_ _dne-egnahc_ - Alc
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3.72 List of services provided 3.72
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4008, 4018 4019 4028, 4029 4038, 40
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Auto-answer mode (intercom mode) Au
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First Easy Premium Advanced Analog
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500 DECT Conference Callback Name D
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Callback (4) 8002/801 2 Deskph one
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ISDN (4) Personal Speed Dial (4) Se
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Wake up (4) PIMphony/OTS supervisio
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4.1 General Presentation 4.1.1 Over
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- VMU ports: 2 ports are provided f
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- Association of a mailbox to a giv
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4.2.1 Accessing VMU/the attendant 4
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Only the menus of the main language
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• By OMC (Expert View): Voice Pro
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"Press Star" question are skipped a
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By MMC-OMC (Expert View): Voice Pro
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- Avoid the use of simple passwords
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• By OMC (Expert View): Users/Bas
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4.2.6 Distribution list 4.2.6.1 Ove
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- Number of messages left by caller
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• By MMC-OMC (Expert View): Voice
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sent as an attachment in the form o
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4.3.5.1 Detailed description 4.3.5.
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- To activate remote notification o
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- the caller is informed that the p
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4.3.12.1.4 Stations without soft ke
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4.3.12.1.6 Analog Z stations
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configure some items in their mailb
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- Avoid the use of simple passwords
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When the maximum number of attempts
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3. Click OK. The remote access is u
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The user workstation consists of: -
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protocol, can be utilized in place
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By MMC-OMC (Expert View): Subscribe
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5.1 DECT 5.1.1 DECT Overview 5.1.1.
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The coverage radius of a DECT radio
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Country or zone of registration Cor
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Country or zone of registration Cor
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The rules for calculating the numbe
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Technical Classification of the Sit
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Case of a Full DECT optimization of
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• Confirm the number of zones •
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of installation for China and South
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For some traffic extension or local
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- the complexity of the coverage fo
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Note 3: Directive antennas for the
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NTP_WLAN network 10 dBm: NTP_WLAN n
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Characteristics: for an IBS connect
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APPENDIX 3 : Criteria for Central P
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Once this has been done, slide the
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Attaching a 4070 EO Base Station Wa
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Remark 1: screws to be used: Ø3.5
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Internal Power Supply - The power o
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It is structured as follows: - the
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system restart and plug in the IBSs
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Figure 5.21: PWT Frequencies 5.1.3
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Only the 4080 IP-DECT AP300 is supp
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As this information is confidential
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The DAPs configuration file is then
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Note: The DECT registration period
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4. Enter the current OMC session pa
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Save Enter the phone number assigne
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Note 1: You are advised not to sele
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5.1.6.3 Services provided 5.1.6.3.1
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5.1.6.5.1 Activating radio test mod
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In practice, you have to select thi
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- Operating and programming limits
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5.1.9 DECT Traffic All counters are
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For the minimum length of the memor
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Example: How to read the handset co
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The Mobicall server intereracts wit
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Norm. 1 Norm. 1 1 Rest. 1 Rest. 1 1
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When a SIP trunk group is used, the
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Auth. code ID Tone/Pause Select Non
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The software client can be either:
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Remark: Analog lines also can be us
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- Basic configuration: the local us
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any fallback mode or business servi
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_nigeb-egnahc_ _dne-egnahc_ _nigeb-
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The My IC Mobile for iPhone does no
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- Voice mail services: • Consult
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The Business Call Log contains call
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_dne-egnahc_ _nigeb-egnahc_ Figure
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_nigeb-egnahc_ _dne-egnahc_ _nigeb-
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transmitting at lower data rates re
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_nigeb-egnahc_ _dne-egnahc_ highes
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_dne-egnahc_ 5.3.4.4 General recom
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OmniPCX Office - OmniPCX Office Web
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_nigeb-egnahc_ _dne-egnahc_ - Pack
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To use My IC Mobile for iPhone appl
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- Unified - Phone - Messaging - Col
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- The enterprise WiFi network withi
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5.4.3.1 Main Features The Alcatel-L
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In some cases, phone numbers for ou
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HTC sensation OK OK 5.4.4 Configura
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colon) and the path to the root URL
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prompted to enter a password before
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different call logs, one for each s
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Figure 5.55: Handset with nomadic a
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Figure 5.59: 8002/8012 Deskphone/80
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6.1 General Presentation 6.1.1 Serv
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6.1.1.1.4 Direct RTP The direct RTP
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The connection between the Home wor
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Modulation) at a sampling rate of 8
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In this configuration, the gatekeep
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H.450.7: Camped-on call signaling H
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Note: See also the Home Worker and
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6.3.5.1 Configuration examples 6.3.
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Bandwidth 64 Kbps 2 128 Kbps 5 256
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Network 6.3.5.1.7 Break In List. Tr
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6.3.5.2.2 CLI authentication For mo
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To unlock the remote access to the
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When the remote access is locked, t
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The main types of requests (which i
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Figure 6.12: Example of a dialog Th
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v=0 o=default 1149510698 1149510698
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m a Media description - image: medi
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to perform a DNS A query (or AAAA f
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Figure 6.16: SIP Trunking Topology
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Feature Transfer (consultation, rin
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Feature Standard Used Connected Ide
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1300 bytes and the path MTU is unkn
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DNS Cache Figure 6.19: Process for
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By default, Number of Retries = 6,
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6.4.2.3.9 Safety Incoming Calls The
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Alternative CLIP/COLP Numbers There
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Format (Incoming)) type. If all rec
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Called Format (Incoming) Format or
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end implied. The COLP feature, Conn
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eception - None: no DTMF By default
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2. The called party answers with on
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Default Audio (G722, G711), Video A
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G.722 codec, without the need for a
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Figure 6.22: Update Method Example
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To enable fax over G.711 for a SIP
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2. Review/modify the followings att
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The figure: ARS Configuration with
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Registration requested Public DDI R
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Fax Select the fax protocol: • T3
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Registrar IP Address Port Outbound
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PrefCodec = 0 PrefFraming = 0 PrefC
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message from the Alcatel-Lucent Omn
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Name NAT Keep Alive Position (byte)
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This parameter allows the IP-PBX to
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Name Position (byte) Length (byte)
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As of R9.1, this parameter allows t
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The bandwidth of an Ethernet LAN ca
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6.4.3.3.1 Authentication and Regist
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channels, i.e.48 "IP" B-channels. N
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and CLIR features are then played a
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emote gateway: • Alive: remote ga
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Function Start End Base NMT Priv Ma
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- Increased performance through tra
Page 753 and 754:
The IP/LAN Configuration property s
Page 755 and 756:
6.6.3.1.4 Priority Mapping This pag
Page 757 and 758:
The "Service Type" column displays
Page 759 and 760:
The direct RTP feature enables dire
Page 761 and 762:
- 48 with ARMADA VoIP32 daughter bo
Page 763 and 764:
- 48 with ARMADA VoIP32 daughter bo
Page 765 and 766:
Data rate (bandwidth) Number of pos
Page 767 and 768:
- Automatic overflow: too much traf
Page 769 and 770:
7.1 General Presentation 7.1.1 Over
Page 771 and 772:
another analog trunk; in this case,
Page 773 and 774:
7.1.2 Services provided OPTIMIZED F
Page 775 and 776:
- manually by the attendant (joinin
Page 777 and 778:
- automatically - manually (for exa
Page 779 and 780:
To redirect the call to the central
Page 781 and 782:
SITUATION Call handling The table b
Page 783 and 784:
During an outgoing call, the ISVPN
Page 785 and 786:
• without specific line seizure
Page 787 and 788:
• by OMC (Expert View), select: D
Page 789 and 790:
Use of default values in the "Calle
Page 791 and 792:
Start End Day group Provider/ Desti
Page 793 and 794:
36123 dialed -> selection of the fi
Page 795 and 796:
Pub 8840721 100 - 200 1 1 "Trunk gr
Page 797 and 798:
"Dialing plan" configuration: - "Se
Page 799 and 800:
Network Prefix Ranges Substitute Tr
Page 801 and 802:
Main numbering plan of PCX B Start
Page 803 and 804:
Outgoing calls Called party number
Page 805 and 806:
For all incoming and outgoing calls
Page 807 and 808:
Information transmitted: - Charged
Page 809 and 810:
Note: A "Non synchronising" access
Page 811 and 812:
etween B and A via the QSIG link. S
Page 813 and 814:
- Synchronization priority: 10 - B-
Page 815 and 816:
7.6.1.4 Synchronizing the OmniPCX O
Page 817 and 818:
embedded softphone. An Internet use
Page 819 and 820:
7.6.3.1.3 Configuring the SIP Param
Page 821 and 822:
for the trunks group: System -> Ext
Page 823 and 824:
Login Password Domain name Realm RF
Page 825 and 826:
7.6.4.2 Configuring the Extended Co
Page 827 and 828:
Maximum number of external users En
Page 829 and 830:
8.1 PIMphony 8.1.1 Overview Alcatel
Page 831 and 832:
OS 8.1.3.3 Limits PIMphony PIMphony
Page 833 and 834:
8.2.1.1.2 HOTEL INSTALLATION When t
Page 835 and 836:
Account code with substitution Serv
Page 837 and 838:
DND override This service enables a
Page 839 and 840:
• by MMC-Station: NumPln -> IntNu
Page 841 and 842:
In the case of a wake-up problem, t
Page 843 and 844:
The Hotel application allows you to
Page 845 and 846:
Note: By OMC, under System Miscella
Page 847 and 848:
- validate all the check-in screens
Page 849 and 850:
- the guest's mail status (messages
Page 851 and 852:
- no message is waiting for the gue
Page 853 and 854:
This feature enables a guest to set
Page 855 and 856:
The RSL key or directory no. allows
Page 857 and 858:
3. When finished, click OK. Note: 8
Page 859 and 860:
Automatic forwarding Conference Tra
Page 861 and 862:
• By OMC (Expert View), select: C
Page 863 and 864:
- Terminal forwarding or external f
Page 865 and 866:
- 2 line counters: • one partial
Page 867 and 868:
Note 6: Available for V24 printing
Page 869 and 870:
- Select printing of a header on ea
Page 871 and 872:
FIELD ADD. SERVICES EXTERNAL COR- R
Page 873 and 874:
External forwarding The operator is
Page 875 and 876:
The schema definition of an XML tic
Page 877 and 878:
- cost of counter reminder. If the
Page 879 and 880:
8.4.13 Appendix and the installatio
Page 881 and 882:
Outgoing call: the outgoing call is
Page 883 and 884:
Loopback mode This field defines th
Page 885 and 886:
extracted via the Open Telephony Se
Page 887 and 888:
- Use the MS Windows Add/Remove Pro
Page 889 and 890:
configuration program. 8.5.2.3.2 "L
Page 891 and 892:
The CSTA processing capacities of t
Page 893 and 894:
8.6.2.1.6 Conference Call The Confe
Page 895 and 896:
8.6.2.1.12 Monitor Start The Monito
Page 897 and 898:
The Get Name service returns the na
Page 899 and 900:
8.6.4.2 TAPI SERVER/CLIENT CONNECTI
Page 901 and 902:
8.6.5.2 Configuration - To create v
Page 903 and 904:
• Supervision keys By OMC (Expert
Page 905 and 906:
8.7.3 Using a NPTT Doorphone 8.7.3.
Page 907 and 908:
By OMC (Expert View), select: Subsc
Page 909 and 910:
Select the Network Management Contr
Page 911 and 912:
The recommended procedure is the fo
Page 913 and 914:
- For fixed TEI, assign a value bet
Page 915 and 916:
8.10.1.3 INTERNAL PLLs The system m
Page 917 and 918:
- Management of audio files using O
Page 919 and 920:
8.12.1.2 Topology - The attendant i
Page 921 and 922:
Automatic Welcome - Configuration p
Page 923 and 924: 8.13.1.3.2 Supported OS list for PC
Page 925 and 926: Internet Explorer Mozilla Firefox S
Page 927 and 928: 9.1 Overview Web-Based Tool is a mo
Page 929 and 930: Dump System Service Details Operato
Page 931 and 932: - Enter the audio file name in the
Page 933 and 934: 9.1.3.2 Hardware Information The Ha
Page 935 and 936: - Disk SMART - System Files - Netwo
Page 937 and 938: 9.1.3.4.2 Memory info The Memory In
Page 939 and 940: - NMC: is the Alcatel-Lucent Networ
Page 941 and 942: 9.1.4.1.4 Traceroute The Traceroute
Page 943 and 944: 9.1.4.3 NTP status The NTP status l
Page 945 and 946: The name of the DAP log file link i
Page 947 and 948: 9.1.5 VoIP Information The VoIP lin
Page 949 and 950: The maximum number of 'hold reserva
Page 951 and 952: - Delay (in ms): delay between the
Page 953 and 954: 10.1 General Presentation 10.1.1 Ov
Page 955 and 956: - Alcatel-Lucent OmniTouch 8118/812
Page 957 and 958: Figure 10.2: Call flows *Callers ca
Page 959 and 960: This configuration uses a local are
Page 961 and 962: Caution 2: Run ACD Setup before con
Page 963 and 964: Function Start End Base Local call
Page 965 and 966: The General tab consists of the fol
Page 967 and 968: 2. Check the Mailbox box of the gro
Page 969 and 970: 2. In the Agents Sets area, click M
Page 971 and 972: 3. Set the ACD ports to 0. 4. Click
Page 973: _nigeb-egnahc_ _dne-egnahc_ - A
Page 977 and 978: 2. Select one of three possible act
Page 979 and 980: Example 2: If x = 3, the announceme
Page 981 and 982: etween 1 and 8. The same level of p
Page 983 and 984: The defined exceptional days are li
Page 985 and 986: 2. Select the planning of your choi
Page 987 and 988: • Agent n°. (number) : identific
Page 989 and 990: 10.3.3.1.3 Login/logout from a phon
Page 991 and 992: Force automatic call answer feature
Page 993 and 994: 10.3.4.2.2 Description of the Call
Page 995 and 996: • No hard disk is necessary • L
Page 997 and 998: Figure 10.21: Example of Call Routi
Page 999 and 1000: Figure 10.23: .csv File before Modi
Page 1001 and 1002: • select an announcement to be ad
Page 1003 and 1004: 10.4.2.2.4 Recording Automatic Call
Page 1005 and 1006: - AG:: Agent xx-yyy where xx is the
Page 1007 and 1008: 11.1 OMC 11.1.1 Overview OMC is the
Page 1009 and 1010: personal belongings. For more infor
Page 1011 and 1012: - OLITEC USB ISDN 128K - Multitech
Page 1013 and 1014: In the current version of the syste
Page 1015 and 1016: - In OMC, select Options > Change P
Page 1017 and 1018: Click on the After OMC disconnect b
Page 1019 and 1020: The OmniPCX Office software (with o
Page 1021 and 1022: Features included Easy EasyPlus Exp
Page 1023 and 1024: Features included Easy EasyPlus Exp
Page 1025 and 1026:
11.1.8.2 Individual types of audio
Page 1027 and 1028:
Note: In order to transfer audio fi
Page 1029 and 1030:
6. Specify the destination path for
Page 1031 and 1032:
11.2.1.1.1 ACCESS TO THE MMC Access
Page 1033 and 1034:
11.2.1.1.5 CONFIGURABLE FEATURES IN
Page 1035 and 1036:
11-29
Page 1037 and 1038:
station must be switched off by pre
Page 1039 and 1040:
Restriction level of trunk groups (
Page 1041 and 1042:
NUMBER makes it possible to erase A
Page 1043 and 1044:
KEY FUNCTION PARAMETERS SelFwd Sele
Page 1045 and 1046:
Note 2: This paragraph only describ
Page 1047 and 1048:
concerned (4 services maximum). By
Page 1049 and 1050:
Press COUNT. 11.2.3.1.1 PRINTING OF
Page 1051 and 1052:
11-45
Page 1053 and 1054:
Confirm the password by entering it
Page 1055 and 1056:
TRANSP: by successively pressing th
Page 1057 and 1058:
MODIFY after pressing this key, ent
Page 1059 and 1060:
DIRECT : by successively pressing t
Page 1061 and 1062:
transmitted on each access. For exa
Page 1063 and 1064:
Press GROUPS. 11.2.9.1.1 CALL PICKU
Page 1065 and 1066:
Press RSTSYS. TEMP: by successively
Page 1067 and 1068:
11.2.11.1.4MANAGER-ASSIST PROFILES
Page 1069 and 1070:
11.2.12 Metering Configuration 11.2
Page 1071 and 1072:
MASK: by successively pressing this
Page 1073 and 1074:
CSTOLM: by successively pressing th
Page 1075 and 1076:
The personal speed dial numbers, RS
Page 1077 and 1078:
DESIGNATION INTNUM grants access to
Page 1079 and 1080:
Parking Send MF num Doorphone Parki
Page 1081 and 1082:
11.2.18.1 Operation WARNING: This f
Page 1083 and 1084:
egistration is based on the recepti
Page 1085 and 1086:
TIME makes it possible to state the
Page 1087 and 1088:
Press ARSCAL. 11.2.23.1.1TIME RANGE
Page 1089 and 1090:
Press NAME. Enter the Multi Reflexe
Page 1091 and 1092:
- NIGHT: lets you access voice guid
Page 1093 and 1094:
12.1 Problem-Solving Methodology 12
Page 1095 and 1096:
- Wait for the LED to go to steady
Page 1097 and 1098:
according to the default numbering
Page 1099 and 1100:
network. Default parameters are con
Page 1101 and 1102:
phone set on connection. To keep in
Page 1103 and 1104:
At the end of the session, a messag
Page 1105 and 1106:
Type Message Location Additional In
Page 1107 and 1108:
Page 1109 and 1110:
Page 1111 and 1112:
Page 1113 and 1114:
Page 1115 and 1116:
Page 1117 and 1118:
Page 1119 and 1120:
Page 1121 and 1122:
Page 1123 and 1124:
Before R3.1 R3.1 R4.0 R4.1 R5.0 R5.
Page 1125 and 1126:
Before R3.1 R3.1 R4.0 R4.1 R5.0 R5.
Page 1127 and 1128:
21H : slave DECT base interface 22H
Page 1129 and 1130:
a version which does not correspond
Page 1131 and 1132:
- there is a power supply problem (
Page 1133 and 1134:
12.7.1.1.2 Web-Based Tool Web-Based
Page 1135 and 1136:
- Click on the Submit button. Insta
Page 1137 and 1138:
13.1 Certificate Management 13.1.1
Page 1139 and 1140:
4. Select the appropriate path to s
Page 1141 and 1142:
- My IC Web for Office - PIMphony A
Page 1143 and 1144:
access and block remote access), re
Page 1145 and 1146:
13.2.2.2 Password configuration All
Page 1147 and 1148:
2. Enter the current OMC session pa
Page 1149 and 1150:
14.1 Software Keys 14.1.1 Services
Page 1151 and 1152:
For a system in limited mode, when
Page 1153 and 1154:
Controlled services Relevant softwa
Page 1155 and 1156:
Page 1157 and 1158:
Page 1159 and 1160:
arborescence. NTP Protocol distribu
Page 1161 and 1162:
The 500 DECT has no automatic or pe
Page 1163 and 1164:
14.2.6 Configuration The NTP synchr
Page 1165 and 1166:
IP sets and Alcatel-Lucent OmniSwit
Page 1167 and 1168:
3. Define the range of IP addresses
Page 1169 and 1170:
Note 3: Carefully verify your entri
Page 1171 and 1172:
15.1 A ACD Automatic Call Distribut
Page 1173 and 1174:
15.4 D DAP DECT Access Point DASS2
Page 1175 and 1176:
Internet Protocol Security. Standar
Page 1177 and 1178:
POP3 Post Office Protocol. Standard
Page 1179 and 1180:
TERMINAL GROUP Series of terminals
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