Expert Documentation

Chapter 5
In some cases, phone numbers for outgoing calls must be preceded by an outgoing prefix.
This occurs when the phone number (for an outgoing call) is entered manually or retrieved
from business or local directories.
My IC Mobile for iPhone can add this prefix to the phone number, so that the PBX can
establish the call.
Depending of the origin of the phone number, the following rules are applied:
- If the number comes from the OmniPCX Office phonebook, the number is used without
modification to make the call
- If the number comes from a call log or a voice mail, the number is used without
modification to make the call
- If the phone number comes from the LDAP directory, My IC Mobile for iPhone
automatically adds the prefix and makes the call
Note:
It is recommended to have phone numbers registered in canonical form in the LDAP directory.
- If the user enters a phone number manually, My IC Mobile for iPhone automatically adds
the prefix and make the call
- If the number comes from the Apple iPhone local contact, My IC Mobile for iPhone
automatically adds the prefix and makes the call
5.3.3.4 Business Communications
The My IC Mobile for iPhone only manages business communications. Only incoming and
outgoing call from the PBX are managed by the application. Private communications are out of
its scope.
When the application is launched from Apple iPhone, the user can activate the Mobility option
from the main screen (icon at the top right of the screen). This action automatically activates
the single ring mode. In a multi-set configuration, this means that the application only rings for
incoming business communications. Other associated desk phones do not ring. If configured in
OMC, their screen only indicate an immediate forward to the application number. The user can
deactivate the single ring mode in the application settings. When this occurs, all devices of the
multi-set ring for incoming business calls.
To leave the business context, the user must select the Private (no forward) option. This
means that no more business calls are received on the mobile.
In the business context, communications are handled through the PBX (only when the data
channel is available), ensuring rich telephonic features. The Apple iPhone can receive and
make business calls; but can also make private calls through the native Apple iPhone
application.
Remarks:
- Since the client cannot send DTMF codes, My IC Mobile for iPhone application does not support any
fallback.
- It is not possible to make a business outgoing call from the native dialer.
• A Business outgoing call must be set up from the My IC Mobile for iPhone application. The call is
invoked through the web service with a recall from the Call Server.
• A Private outgoing call must be set up from the native application. The call does not go through
the PBX.
5.3.3.5 Business Call Logs
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