Expert Documentation

Teamwork simplifies the call management of all the members in a "work group" by equipping
each station with:
- as many RSL keys as there are members in the group less one. Each RSL is programmed
with the number of one of the other members of the group. These keys enable:
• supervising of the other stations, i.e. knowing whether they are free or occupied
• direct calls to other members of the group
- one or more selective call monitoring keys (one key makes it possible to monitor up to 8
directory numbers) (see "Call Monitoring")
- a group call pickup key (see "Call pickup")
3.60.1.2 ADDITIONAL INFORMATION
- Group call pickup is used when selective call supervision and assistance is deactivated for
the station which is ringing.
- A work group is "virtual", i.e. there is no directory number. To remedy this, it is preferable
to create a Hunt Group with parallel management (see "Hunt Groups").
- By adding supervision and assistance resource keys to the other stations in the work
group, each member of the group can supervise and assist the other member's calls.
3.60.2 Configuration procedure
3.60.2.1 CONFIGURATION
- To create a work group – MMC-Station only:
TerPro -> TeamWk -> Add
3.61 Account Code/Substitution
3.61.1 Overview
3.61.1.1 DESCRIPTION
3.61.1.1.1 Account code
An account code makes it possible to charge the cost of an external call to a client account.
During a call, a dedicated station can modify the account code or add one; an analog (Z)
station cannot.
All the account codes are configured in the account code table. For each account code, the
installer can state:
- whether or not the client account is identified by a name which can be printed on the call
detail record instead of the name of the call initiator
- whether or not the initiator of the call is to be identified by his directory number
- whether or not the initiator of the call must enter a password, either:
• his password, if the user's identity is required ("User-ID" field in OMC = User)
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