Expert Documentation

"Press Star" question are skipped and the caller is prompted to select his preferred
language (if configured) or is put through directly to the Main menu.
• while listening to an information message:
• if the caller accessed the information message from the Automated Attendant Main
menu, pressing the * key while listening to the message returns the caller to the
Main menu, where all the options are listed.
• if the caller accessed the information message from one of the Automated
Attendant sub-menus, pressing the * key while listening to the message returns the
caller to the sub-menu, where all the options are listed.
- Role of the # key
• on connection to the Automated Attendant: the caller can consult his mailbox (if he has
one); during the business greeting, "Press Star" question and "Select Language"
question are skipped.
• while listening to an information message: enable the user to skip the message.
4.2.3 Audio Text
4.2.3.1 Overview
4.2.3.1.1 Description
4.2.3.1.2 Activation
An Audio Text consists of a sequence of information messages.
2 mutually independent Audio Text services are provided: one for opening hours, the other for
the company's closing hours.
One can switch between them either manually or automatically, using the same time ranges as
defined in the Alcatel-Lucent OmniPCX Office Communication Server system.
Audio Text can be accessed in either of 2 ways (if a menu is available for access to an
information message):
- by an external call - dialing the Audio Text DID number, or
- by an internal call - dialing the internal number for the Automated Attendant.
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