HUMAN RESOURCE MANAGEMENT PRACTICE - Fichier PDF

More documents

Recommendations

Info

A Handbook ofHUMANRESOURCEMANAGEMENTPRACTICE10TH EDITIONMichael ArmstrongLondon and Philadelphia
Page 4 and 5: First published by Kogan Page Limit
Page 6 and 7: vi ❚ Contents3 Role of the HR fun
Page 8 and 9: viii ❚ Contents15 The employment
Page 10 and 11: x ❚ Contents26 Talent management
Page 12: xii ❚ Contents37 How people learn
Page 16 and 17: xvi ❚ Contents58 HRM procedures 8
Page 18 and 19: xviii ❚ List of figures25.2 A sur
Page 20 and 21: List of tables1.1 Similarities and
Page 22 and 23: About the authorMichael Armstrong i
Page 24 and 25: xxvi ❚ Preface3 Role of HR functi
Page 26 and 27: 2 ❚ Managing peoplePeople managem
Page 28 and 29: 4 ❚ Managing people1. a particula
Page 30: 6 ❚ Managing peopleRewardsSelecti
Page 35 and 36: Human resource management ❚ 118.
Page 37 and 38: Human resource management ❚ 13The
Page 39 and 40: Human resource management ❚ 15and
Page 41 and 42: Human resource management ❚ 17Wil
Page 43 and 44: Human resource management ❚ 19top
Page 45 and 46: Human resource management ❚ 21Our
Page 48 and 49: 24 ❚ Managing peopleThe messages
Page 50 and 51: 26 ❚ Managing peopleAnother respo
Page 52 and 53:
2Human capital managementHuman capi
Page 54 and 55:
Human capital management ❚ 31mana
Page 56 and 57:
Human capital management ❚ 33THE
Page 58 and 59:
Human capital management ❚ 35stru
Page 60 and 61:
Human capital management ❚ 37●
Page 62 and 63:
Human capital management ❚ 39●
Page 64 and 65:
Human capital management ❚ 41The
Page 66 and 67:
Human capital management ❚ 43Cust
Page 68 and 69:
Human capital management ❚ 454. R
Page 70 and 71:
Human capital management ❚ 47E. E
Page 72 and 73:
Human capital management ❚ 49Huma
Page 74 and 75:
Human capital management ❚ 51Key
Page 76 and 77:
54 ❚ Managing people●●●●
Page 78 and 79:
56 ❚ Managing peopleget change do
Page 80 and 81:
58 ❚ Managing peoplecovered by th
Page 82 and 83:
60 ❚ Managing peoplebeen carried
Page 84 and 85:
62 ❚ Managing peopleadvantage, wh
Page 86 and 87:
64 ❚ Managing people●●●●H
Page 88 and 89:
66 ❚ Managing peoplesomewhat poin
Page 90 and 91:
68 ❚ Managing peopleMeasuring per
Page 92 and 93:
4The role of the HR practitionerThi
Page 94 and 95:
The role of the HR practitioner ❚
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
5Role of the front-line managerFron
Page 116 and 117:
Role of the front-line manager ❚
Page 118 and 119:
Role of the front-line manager ❚
Page 120 and 121:
6International HRMINTERNATIONAL HRM
Page 122 and 123:
International HRM ❚ 101Perkins an
Page 124 and 125:
International HRM ❚ 103In culture
Page 126 and 127:
International HRM ❚ 105much as th
Page 128 and 129:
International HRM ❚ 107TrainingTa
Page 130 and 131:
International HRM ❚ 109●●●h
Page 132 and 133:
7Strategic HRMAn important defining
Page 134 and 135:
Strategic HRM ❚ 115conceived’.
Page 136 and 137:
Strategic HRM ❚ 117direction in a
Page 138 and 139:
Strategic HRM ❚ 119High-performan
Page 140 and 141:
Strategic HRM ❚ 121IMPLEMENTING S
Page 142 and 143:
124 ❚ HRM processesPURPOSEThe pur
Page 144 and 145:
126 ❚ HRM processesLands’ End
Page 146 and 147:
128 ❚ HRM processesA government a
Page 148 and 149:
9Developing and implementingHR stra
Page 150 and 151:
Developing and implementing HR stra
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
148 ❚ HRM processesdecisions are
Page 166 and 167:
150 ❚ HRM processesunimportant. O
Page 168 and 169:
152 ❚ HRM processeswherever this
Page 170 and 171:
154 ❚ HRM processesRedundancyThe
Page 172 and 173:
156 ❚ HRM processesE-mailsThe pol
Page 174 and 175:
11Competency-based HRMCompetency-ba
Page 176 and 177:
Competency-based HRM ❚ 161Technic
Page 178 and 179:
Competency-based HRM ❚ 163Table 1
Page 180 and 181:
Competency-based HRM ❚ 165job fam
Page 182 and 183:
Competency-based HRM ❚ 167Another
Page 184 and 185:
Competency-based HRM ❚ 169Step 6.
Page 186 and 187:
Competency-based HRM ❚ 171one-thi
Page 188 and 189:
174 ❚ HRM processesand organizati
Page 190 and 191:
176 ❚ HRM processesTacit knowledg
Page 192 and 193:
178 ❚ HRM processesThe resource-b
Page 194 and 195:
180 ❚ HRM processes‘network of
Page 196 and 197:
182 ❚ HRM processeswhich will inc
Page 198 and 199:
184 ❚ HRM processesdocuments into
Page 200 and 201:
186 ❚ HRM processesteams. But HR
Page 202 and 203:
188 ❚ HRM processesRole profilesT
Page 204 and 205:
190 ❚ HRM processesThe answers to
Page 206 and 207:
192 ❚ HRM processes●●●Need
Page 208 and 209:
194 ❚ HRM processes●●●●
Page 210 and 211:
196 ❚ HRM processesCritical-incid
Page 212 and 213:
198 ❚ HRM processesBoth the reper
Page 214 and 215:
200 ❚ HRM processes3. Degree of d
Page 216 and 217:
Part IIIWork and employmentThis par
Page 218 and 219:
206 ❚ Work and employmentTHEORIES
Page 220 and 221:
208 ❚ Work and employmentAlternat
Page 222 and 223:
210 ❚ Work and employmentworkers
Page 224 and 225:
212 ❚ Work and employmentUNEMPLOY
Page 226 and 227:
15The employment relationshipThis c
Page 228 and 229:
The employment relationship ❚ 217
Page 230 and 231:
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
226 ❚ Work and employmentPsycholo
Page 238 and 239:
228 ❚ Work and employmentPeople w
Page 240 and 241:
230 ❚ Work and employmentCauses C
Page 242 and 243:
232 ❚ Work and employmentOldRelat
Page 244 and 245:
234 ❚ Work and employmentsecure i
Page 246 and 247:
236 ❚ Work and employmentThe only
Page 248 and 249:
238 ❚ Organizational behaviourof
Page 250 and 251:
240 ❚ Organizational behaviourThe
Page 252 and 253:
242 ❚ Organizational behaviourpos
Page 254 and 255:
244 ❚ Organizational behaviourwor
Page 256 and 257:
246 ❚ Organizational behaviourlac
Page 258 and 259:
248 ❚ Organizational behaviourRol
Page 260 and 261:
18MotivationAll organizations are c
Page 262 and 263:
Motivation ❚ 253managers still ha
Page 264 and 265:
Motivation ❚ 255The theory emerge
Page 266 and 267:
Motivation ❚ 257Table 18.1continu
Page 268 and 269:
Motivation ❚ 259provides a much m
Page 270 and 271:
Motivation ❚ 261Goal theoryGoal t
Page 272 and 273:
Motivation ❚ 263These groups form
Page 274 and 275:
Motivation ❚ 265Productivity is s
Page 276 and 277:
Motivation ❚ 267the questionnaire
Page 278 and 279:
Motivation ❚ 269Table 18.2Motivat
Page 280 and 281:
272 ❚ Organizational behaviour1.
Page 282 and 283:
274 ❚ Organizational behaviourthe
Page 284 and 285:
276 ❚ Organizational behaviourHow
Page 286 and 287:
278 ❚ Organizational behaviour●
Page 288 and 289:
280 ❚ Organizational behaviour3.
Page 290 and 291:
Page 292 and 293:
Page 294 and 295:
Page 296 and 297:
Page 298 and 299:
290 ❚ Organizational behaviourper
Page 300 and 301:
292 ❚ Organizational behaviourORG
Page 302 and 303:
294 ❚ Organizational behaviourBAE
Page 304 and 305:
Page 306 and 307:
Page 308 and 309:
300 ❚ Organizational behaviourlea
Page 310 and 311:
21Organizational cultureThis chapte
Page 312 and 313:
Organizational culture ❚ 305They
Page 314 and 315:
Organizational culture ❚ 307THE C
Page 316 and 317:
Organizational culture ❚ 309Leade
Page 318 and 319:
Organizational culture ❚ 311Willi
Page 320 and 321:
Organizational culture ❚ 3135. Su
Page 322 and 323:
Organizational culture ❚ 315behav
Page 324 and 325:
Part VOrganization, design anddevel
Page 326 and 327:
320 ❚ Organization, design and de
Page 328 and 329:
Page 330 and 331:
Page 332 and 333:
23Job design and role developmentJO
Page 334 and 335:
Job design and role development ❚
Page 336 and 337:
Page 338 and 339:
Page 340 and 341:
Page 342 and 343:
Page 344 and 345:
Page 346 and 347:
Page 348 and 349:
Page 350 and 351:
Page 352 and 353:
Page 354 and 355:
Page 356 and 357:
Page 358 and 359:
Page 360 and 361:
Page 362 and 363:
Part VIPeople resourcingPEOPLE RESO
Page 364 and 365:
People resourcing ❚ 361as the Bos
Page 366 and 367:
364 ❚ People resourcingtypes of a
Page 368 and 369:
366 ❚ People resourcingHe points
Page 370 and 371:
368 ❚ People resourcingsteps can
Page 372 and 373:
370 ❚ People resourcingBusinessst
Page 374 and 375:
372 ❚ People resourcingThe compon
Page 376 and 377:
374 ❚ People resourcingfuture wor
Page 378 and 379:
376 ❚ People resourcing●●●
Page 380 and 381:
378 ❚ People resourcingLeavers as
Page 382 and 383:
380 ❚ People resourcingTable 25.2
Page 384 and 385:
382 ❚ People resourcingThe incide
Page 386 and 387:
384 ❚ People resourcingFlexibilit
Page 388 and 389:
386 ❚ People resourcingSubcontrac
Page 390 and 391:
388 ❚ People resourcingTHE CONTRI
Page 392 and 393:
Page 394 and 395:
392 ❚ People resourcingdiscussed
Page 396 and 397:
394 ❚ People resourcingCREATING A
Page 398 and 399:
396 ❚ People resourcing● benchm
Page 400 and 401:
398 ❚ People resourcingBasis of t
Page 402 and 403:
400 ❚ People resourcingAimsFor em
Page 404 and 405:
402 ❚ People resourcingnever happ
Page 406 and 407:
404 ❚ People resourcingorganizati
Page 408 and 409:
406 ❚ People resourcingCareer fam
Page 410 and 411:
Resourcing Talent management Talent
Page 412 and 413:
410 ❚ People resourcingprogramme,
Page 414 and 415:
412 ❚ People resourcing1. Technic
Page 416 and 417:
414 ❚ People resourcingwhich ques
Page 418 and 419:
416 ❚ People resourcingADVERTISIN
Page 420 and 421:
418 ❚ People resourcingprospects.
Page 422 and 423:
Page 424 and 425:
422 ❚ People resourcingAn IRS (20
Page 426 and 427:
Page 428 and 429:
426 ❚ People resourcingAPPLICATIO
Page 430 and 431:
428 ❚ People resourcingapplicatio
Page 432 and 433:
430 ❚ People resourcingIndividual
Page 434 and 435:
432 ❚ People resourcingmay be ded
Page 436 and 437:
434 ❚ People resourcingWickens (1
Page 438 and 439:
Page 440 and 441:
28Selection interviewingThe techniq
Page 442 and 443:
Selection interviewing ❚ 441●
Page 444 and 445:
Selection interviewing ❚ 443●Fo
Page 446 and 447:
Selection interviewing ❚ 445analy
Page 448 and 449:
Selection interviewing ❚ 447matio
Page 450 and 451:
Selection interviewing ❚ 449PRACT
Page 452 and 453:
Page 454 and 455:
Selection interviewing ❚ 453quest
Page 456 and 457:
Selection interviewing ❚ 455is mo
Page 458 and 459:
Page 460 and 461:
Selection interviewing ❚ 459Indiv
Page 462 and 463:
29Selection testsSelection tests ar
Page 464 and 465:
Selection tests ❚ 463●●●Con
Page 466 and 467:
Selection tests ❚ 465●●●agr
Page 468 and 469:
Selection tests ❚ 46760 100 140Fi
Page 470 and 471:
Selection tests ❚ 469is adding ex
Page 472 and 473:
472 ❚ People resourcingWHY TAKING
Page 474 and 475:
Page 476 and 477:
476 ❚ People resourcingThe detail
Page 478 and 479:
Page 480 and 481:
480 ❚ People resourcingmanagement
Page 482 and 483:
482 ❚ People resourcingthey have
Page 484 and 485:
484 ❚ People resourcingOutplaceme
Page 486 and 487:
486 ❚ People resourcingOutplaceme
Page 488 and 489:
488 ❚ People resourcingFair dismi
Page 490 and 491:
490 ❚ People resourcingThere shou
Page 492 and 493:
Part VIIPerformancemanagementPerfor
Page 494 and 495:
496 ❚ Performance managementAIMS
Page 496 and 497:
498 ❚ Performance managementobjec
Page 498 and 499:
500 ❚ Performance managementMost
Page 500 and 501:
502 ❚ Performance management●
Page 502 and 503:
504 ❚ Performance managementPerfo
Page 504 and 505:
506 ❚ Performance managementS = S
Page 506 and 507:
508 ❚ Performance managementmento
Page 508 and 509:
510 ❚ Performance managementrespo
Page 510 and 511:
512 ❚ Performance management9. Di
Page 512 and 513:
514 ❚ Performance managementis eq
Page 514 and 515:
516 ❚ Performance managementemplo
Page 516 and 517:
518 ❚ Performance managementDosTh
Page 518 and 519:
34360-degree feedback360-degree fee
Page 520 and 521:
360-degree feedback ❚ 523●●23
Page 522 and 523:
360-degree feedback ❚ 525importan
Page 524 and 525:
360-degree feedback ❚ 527scheme w
Page 526 and 527:
360-degree feedback ❚ 529●●
Page 528 and 529:
35Strategic human resourcedevelopme
Page 530 and 531:
Strategic human resource developmen
Page 532 and 533:
Strategic human resource developmen
Page 534 and 535:
540 ❚ Human resource developmentO
Page 536 and 537:
542 ❚ Human resource developmentA
Page 538 and 539:
544 ❚ Human resource developmentk
Page 540 and 541:
546 ❚ Human resource development(
Page 542 and 543:
37How people learnAn understanding
Page 544 and 545:
How people learn ❚ 551Reinforceme
Page 546 and 547:
How people learn ❚ 553The key to
Page 548 and 549:
How people learn ❚ 555EWSPerforma
Page 550 and 551:
How people learn ❚ 557Table 37.1T
Page 552 and 553:
38Learning and developmentThis chap
Page 554 and 555:
Learning and development ❚ 561the
Page 556 and 557:
Learning and development ❚ 563sho
Page 558 and 559:
Learning and development ❚ 5651.
Page 560 and 561:
Learning and development ❚ 567ind
Page 562 and 563:
Learning and development ❚ 569can
Page 564 and 565:
Learning and development ❚ 571out
Page 566 and 567:
Learning and development ❚ 573Cor
Page 568 and 569:
Learning and development ❚ 575DEV
Page 570 and 571:
Learning and development ❚ 577Sys
Page 572 and 573:
Learning and development ❚ 579Tra
Page 574 and 575:
Learning and development ❚ 581●
Page 576 and 577:
39E-learningWHAT IS E-LEARNING?E-le
Page 578 and 579:
E-learning ❚ 585●modules (somet
Page 580 and 581:
E-learning ❚ 587Stage 1Self-paced
Page 582 and 583:
E-learning ❚ 5897. Decide on the
Page 584 and 585:
40Management developmentManagement
Page 586 and 587:
Management development ❚ 593●
Page 588 and 589:
Management development ❚ 595Manag
Page 590 and 591:
Management development ❚ 597Manag
Page 592 and 593:
Management development ❚ 599Ordin
Page 594 and 595:
Management development ❚ 601compe
Page 596 and 597:
Management development ❚ 6034. So
Page 598 and 599:
Management development ❚ 605It is
Page 600 and 601:
41Formulating and implementinglearn
Page 602 and 603:
Formulating and implementing learni
Page 604 and 605:
Page 606 and 607:
Page 608 and 609:
Page 610 and 611:
Page 612 and 613:
Page 614 and 615:
Part IXRewarding peopleThis part is
Page 616 and 617:
624 ❚ Rewarding peopleTHE AIMS OF
Page 618 and 619:
626 ❚ Rewarding peopleTable 42.1E
Page 620 and 621:
628 ❚ Rewarding peopleJob evaluat
Page 622 and 623:
630 ❚ Rewarding peopleJob evaluat
Page 624 and 625:
632 ❚ Rewarding peopleThe signifi
Page 626 and 627:
634 ❚ Rewarding peopleby the lowe
Page 628 and 629:
636 ❚ Rewarding peopleshares do n
Page 630 and 631:
638 ❚ Rewarding peopleTable 42.2c
Page 632 and 633:
Page 634 and 635:
43Strategic rewardStrategic reward
Page 636 and 637:
Strategic reward ❚ 645compares wh
Page 638 and 639:
Strategic reward ❚ 647What should
Page 640 and 641:
Strategic reward ❚ 649GUIDING PRI
Page 642 and 643:
Strategic reward ❚ 651Analyse bus
Page 644 and 645:
Strategic reward ❚ 653EXAMPLES OF
Page 646 and 647:
Strategic reward ❚ 655●●to wi
Page 648 and 649:
Strategic reward ❚ 657approach is
Page 650 and 651:
660 ❚ Rewarding peopleJOB EVALUAT
Page 652 and 653:
662 ❚ Rewarding peopleConcerned w
Page 654 and 655:
664 ❚ Rewarding peopleNON-ANALYTI
Page 656 and 657:
666 ❚ Rewarding peopleabove are -
Page 658 and 659:
668 ❚ Rewarding peopleDisadvantag
Page 660 and 661:
Page 662 and 663:
672 ❚ Rewarding peopleThe case ag
Page 664 and 665:
674 ❚ Rewarding people●●●
Page 666 and 667:
676 ❚ Rewarding people1 Decide to
Page 668 and 669:
678 ❚ Rewarding peopleeach of the
Page 670 and 671:
680 ❚ Rewarding people1. Use a te
Page 672 and 673:
682 ❚ Rewarding peoplerates paid
Page 674 and 675:
684 ❚ Rewarding peopleoffice jobs
Page 676 and 677:
686 ❚ Rewarding peopleTable 45.1S
Page 678 and 679:
46Grade and pay structuresGrade and
Page 680 and 681:
Grade and pay structures ❚ 691TYP
Page 682 and 683:
Grade and pay structures ❚ 693£F
Page 684 and 685:
Grade and pay structures ❚ 695Job
Page 686 and 687:
Grade and pay structures ❚ 697on
Page 688 and 689:
Grade and pay structures ❚ 699Tab
Page 690 and 691:
Grade and pay structures ❚ 701bro
Page 692 and 693:
Grade and pay structures ❚ 703●
Page 694 and 695:
Grade and pay structures ❚ 705Ana
Page 696 and 697:
708 ❚ Rewarding peopleCONTINGENT
Page 698 and 699:
710 ❚ Rewarding peoplecan also be
Page 700 and 701:
712 ❚ Rewarding peopleConclusions
Page 702 and 703:
714 ❚ Rewarding peopleBasis of sc
Page 704 and 705:
716 ❚ Rewarding peoplecircumstanc
Page 706 and 707:
718 ❚ Rewarding people90% Recruit
Page 708 and 709:
720 ❚ Rewarding peopleevidence th
Page 710 and 711:
722 ❚ Rewarding peopleTable 47.1C
Page 712 and 713:
724 ❚ Rewarding peopleDEVELOPING
Page 714 and 715:
726 ❚ Rewarding peopleGain sharin
Page 716 and 717:
48Employee benefits, pensions andal
Page 718 and 719:
Employee benefits, pensions and all
Page 720 and 721:
Page 722 and 723:
Page 724 and 725:
738 ❚ Rewarding peoplemaster budg
Page 726 and 727:
740 ❚ Rewarding peopleor accelera
Page 728 and 729:
742 ❚ Rewarding peopleawards made
Page 730 and 731:
744 ❚ Rewarding peoplethey need g
Page 732 and 733:
746 ❚ Rewarding peoplePromotion i
Page 734 and 735:
748 ❚ Rewarding peopleforce. Moni
Page 736 and 737:
Part XEmployee relationsEMPLOYEE RE
Page 738 and 739:
50The framework of employeerelation
Page 740 and 741:
The framework of employee relations
Page 742 and 743:
Page 744 and 745:
Page 746 and 747:
Page 748 and 749:
Page 750 and 751:
Page 752 and 753:
Page 754 and 755:
Page 756 and 757:
Page 758 and 759:
774 ❚ Employee relationsaddition
Page 760 and 761:
776 ❚ Employee relationspolicies
Page 762 and 763:
778 ❚ Employee relationsare expec
Page 764 and 765:
780 ❚ Employee relations●●con
Page 766 and 767:
782 ❚ Employee relations●●●
Page 768 and 769:
784 ❚ Employee relationsAtypical
Page 770 and 771:
786 ❚ Employee relationsNew-style
Page 772 and 773:
788 ❚ Employee relationsMediation
Page 774 and 775:
Page 776 and 777:
792 ❚ Employee relationsTimes hav
Page 778 and 779:
794 ❚ Employee relationsSome larg
Page 780 and 781:
796 ❚ Employee relationsdepend on
Page 782 and 783:
Page 784 and 785:
800 ❚ Employee relationsUnionEmpl
Page 786 and 787:
802 ❚ Employee relations●Rehear
Page 788 and 789:
Page 790 and 791:
53Employee voiceThe phrase ‘emplo
Page 792 and 793:
Employee voice ❚ 809Shared agenda
Page 794 and 795:
Employee voice ❚ 811●●●Atti
Page 796 and 797:
Employee voice ❚ 813●●because
Page 798 and 799:
Employee voice ❚ 815PLANNING FOR
Page 800 and 801:
818 ❚ Employee relationsBut the e
Page 802 and 803:
820 ❚ Employee relationsTable 54.
Page 804 and 805:
822 ❚ Employee relationsCommunica
Page 806 and 807:
824 ❚ Employee relationsTeam brie
Page 808 and 809:
Part XIHealth, safety andwelfareThi
Page 810 and 811:
830 ❚ Health, safety and welfareW
Page 812 and 813:
832 ❚ Health, safety and welfare
Page 814 and 815:
Page 816 and 817:
836 ❚ Health, safety and welfareH
Page 818 and 819:
838 ❚ Health, safety and welfareS
Page 820 and 821:
840 ❚ Health, safety and welfare4
Page 822 and 823:
Page 824 and 825:
Page 826 and 827:
846 ❚ Health, safety and welfaret
Page 828 and 829:
848 ❚ Health, safety and welfaret
Page 830 and 831:
850 ❚ Health, safety and welfareE
Page 832 and 833:
852 ❚ Health, safety and welfareI
Page 834 and 835:
Part XIIEmployment and HRM services
Page 836 and 837:
858 ❚ Employment and HRM services
Page 838 and 839:
Page 840 and 841:
Page 842 and 843:
Page 844 and 845:
Page 846 and 847:
Page 848 and 849:
Page 850 and 851:
Page 852 and 853:
Page 854 and 855:
Page 856 and 857:
58HRM proceduresHuman resource mana
Page 858 and 859:
HRM procedures ❚ 881sion, and, if
Page 860 and 861:
HRM procedures ❚ 883Disciplinary
Page 862 and 863:
HRM procedures ❚ 8853. At the end
Page 864 and 865:
HRM procedures ❚ 887Redundancy pr
Page 866 and 867:
59Computerized human resourceinform
Page 868 and 869:
Computerized HR information systems
Page 870 and 871:
Page 872 and 873:
Page 874 and 875:
Page 876 and 877:
Page 878 and 879:
Page 880 and 881:
Page 882 and 883:
Page 884 and 885:
AppendixExample of an attitude surv
Page 886 and 887:
Appendix ❚ 909QUESTIONNAIREI beli
Page 888 and 889:
912 ❚ ReferencesAllport, G (1960)
Page 890 and 891:
914 ❚ ReferencesBeardwell, I (199
Page 892 and 893:
916 ❚ ReferencesBowles, M L and C
Page 894 and 895:
918 ❚ ReferencesCannon, T (2000)
Page 896 and 897:
920 ❚ ReferencesCoopey, J and Har
Page 898 and 899:
922 ❚ ReferencesEdwards, M R, Ewe
Page 900 and 901:
924 ❚ ReferencesGalbraith, J R (1
Page 902 and 903:
926 ❚ ReferencesGuest, D E and Co
Page 904 and 905:
928 ❚ ReferencesHeider, F (1958)
Page 906 and 907:
930 ❚ ReferencesInstitute of Pers
Page 908 and 909:
932 ❚ ReferencesKaplan, R S and N
Page 910 and 911:
934 ❚ ReferencesLawrence, P R and
Page 912 and 913:
936 ❚ ReferencesManus, T M and Gr
Page 914 and 915:
938 ❚ ReferencesMirabile, R J (19
Page 916 and 917:
940 ❚ ReferencesPerrow, C (1980)
Page 918 and 919:
942 ❚ ReferencesRecruitment Devel
Page 920 and 921:
944 ❚ ReferencesSchein, E H (1969
Page 922 and 923:
946 ❚ ReferencesStacey, R D (1993
Page 924 and 925:
948 ❚ ReferencesTurner, A N and L
Page 926 and 927:
950 ❚ ReferencesWhipp, R (1992) H
Page 928 and 929:
Subject indexability 240ability tes
Page 930 and 931:
Subject index ❚ 955characteristic
Page 932 and 933:
Subject index ❚ 957custom and pra
Page 934 and 935:
Subject index ❚ 959training evalu
Page 936 and 937:
Subject index ❚ 961formulation of
Page 938 and 939:
Subject index ❚ 963process of 368
Page 940 and 941:
Subject index ❚ 965purpose of 176
Page 942 and 943:
Subject index ❚ 967motivation to
Page 944 and 945:
Subject index ❚ 969outsourcingare
Page 946 and 947:
Subject index ❚ 971e-recruitment
Page 948 and 949:
Subject index ❚ 973planning the p
Page 950 and 951:
Subject index ❚ 975teamworkcharac
Page 952 and 953:
Author indexAdair, J 299Adams, J S
Page 954 and 955:
Author index ❚ 979Goleman, D 170,
Page 956 and 957:
Author index ❚ 981Quinn Mills, D
show all

HUMAN RESOURCE MANAGEMENT PRACTICE - Fichier PDF

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?