HUMAN RESOURCE MANAGEMENT PRACTICE - Fichier PDF

Subject index ❚ 957custom and practice 755, 776CVs 486dashboard 51Data Protection Act 1998 469, 869–70data warehouse 178Delloite and Touche 42–43demand forecasting 373dependency culture 96de-recognition, trade unions 782–83developmentaction learning 573–74blended learning 570–71defined 535, 570–71impact of 574personal development planning 571–72planned experience 572development and talent management 393development centres 600–02Diageo 127directors and executives, rewards forcorporate governance 634elements of pay 635–36discipline 881approach to handling cases 489–90disciplinary procedure 881–83discretionary behaviour 34, 247, 264, 499discretionary effort 251–52discussion 580–81dismissaldefinition 487fair dismissal 488fundamental questions 487–88handling disciplinary cases 489–90legal framework 487reasonable in the circumstances, conceptof 488–89remedies 489unfair dismissal 488dispute resolutionarbitration 787–88conciliation 787mediation 788distributive bargaining 757distributive justice 222divergence of international HR practices 101–02diverse needs, meeting 10diversity see managing diversityDonovan Commission 763–64double-loop learning 541–42downsizing 208, 387, 482dress codes 863Economic and Social Research Council 211Education 535efficiency wage theory 626effort bargain 626Egg 125e-HR see computerized HR informationsystemse-learningaim 584blended 586, 587business case for 586–87defined 583delivery 586development of 588–89examples 590process of 585–87programme content 585–86technology 584–85types 583–84elderly employees 850e-mails, policy on 156, 874–75emotional intelligenceand competencies 170–71components of 170, 602–03defined 170, 602development of 171, 603employee assistance programmes (EAPs)852–53employee benefitsdefined 628, 729flexible benefits 730–31objectives 729–30taxation 730types of 730employee engagement see engagementemployee handbook 474–75employee profiling 901employee relationsdefined 751–52elements of 754and HRM 761–62individualism 759informal processes 788–89pluralist view 758–59policies 774–78power sharing 774strategy 127, 778–79