HUMAN RESOURCE MANAGEMENT PRACTICE - Fichier PDF

894 ❚ Employment and HRM servicesPROBLEMS AND HOW TO DEAL WITH THEMThe 1999 IPD guide lists a number of typical problems and suggests how they can bedealt with. The problems and their solutions are set out in Table 59.1.Table 59.1ProblemComputer system problems and solutionsSolutionPoor data qualityLack of understanding of thesystem by usersInadequate coding of dataproducing unhelpful reportsLack of clarity about responsibilitiesfor generating information on howthe system can be used togenerate useful informationInadequate reporting capability –this is an aspect of systems thatcauses most dissatisfactionLine managers resent having tocontribute or maintaininformationPay particular attention to getting accurate data into thesystem by training and monitoringProvide ‘contextual training’ covering:● data sources (who provides the data and in whatform)● why different pieces of data are collected● links to other systemsTake care in setting up coding structures and trainusers in how to use codesEnsure that care is taken in specifying responsibilitiesand spelling out how information can be usedsupported by training and continuing guidance (a ‘helpline’ to a systems or networks manager is a good idea)● Define report specifications carefully in advance● Take care in designing report layouts and contents onthe basis of surveys of user needs● Check views about the quality of reports andamend them as necessary● Minimize form filling● Ensure that managers can access the system easily,possibly via the intranet● Advise managers on how they can use the systemto their benefitInvolving line managersWith the universal availability of personal computers (PCs) and the development ofdistributed data processing in local area networks (LANS) and the wide area