HUMAN RESOURCE MANAGEMENT PRACTICE - Fichier PDF

50 ❚ Managing people●●set out the returns on investments in people management and developmentprojects and evaluate the effectiveness of the investments;draw conclusions on the implications of the data for future people managementstrategy, policy and practice.An example of internal reporting is provided by Standard Chartered Bank. A range ofprocesses and benchmarks has been established to measure and enhance the contributionof its employees. Work on human capital measurement has enabled the bankto understand the difference that talented and motivated employees can make to thebusiness. A ‘Human Capital Roadmap’ has been developed to provide a clear peopleagenda. The core of the roadmap is the five areas of focus which drive businessperformance that are supported by key people processes and interventions. The latterform the framework for metrics and evaluations. These include an engagementsurvey (G12) developed by the Gallop Organization covering 12 factors thatunderpin a productive and stimulating place to work. Research has established apowerful link between engagement scores and business performance.At Nationwide regular reports are made to area managers on key drivers. Theseare presented graphically on dashboards, as illustrated in Figure 2.5, enablingthe manager to identify problem areas, investigate the circumstances and initiateaction.