HUMAN RESOURCE MANAGEMENT PRACTICE - Fichier PDF

972 ❚ Subject indexreward systems, management ofattrition 740communicating to employees aboutrewards 748–49compa-ratio analysis 739–40control 744dealing with anomalies 746evaluating the system 739–40fixing rates of pay 745grading jobs 745pay matrix 742pay modelling 738pay reviews 740–44payroll budgets 737–38procedures 745–46promotion increases 746responsibility for reward 746–48review budgets 738reward audit 739use of computers 902–03rhetoric and reality, gap between 10risk assessmentsassessing the risk 834–35defined 833hazards, looking for 833–34monitoring and evaluation 835significance of 830taking action 835roleambiguity 247conflict 248defined 247, 327distinction between roles and jobs 327generic 327incompatibility 248theory 247role analysisapproach to 189defined 187interviews 189–90and performance management 190–91purpose 188questionnaire 190observation 191role definition see role profilerole developmentand engagement 281–82process of 334–35and talent management 392role perceptions 260role-playing 581–82role profilecontent of 191–92defined 188, 327–28distinguished from job descriptions 247example of 192generic 188and the identification of learning needs 612in performance management 504–05for recruitment purposes 410role set 247sales staff pay 636, 637–38Saratoga 67satisfaction 263save-as-you-earn schemes 727scenario planning 372–73Scottish national Vocational Qualifications(SNVQs) 159, 161Sears Roebuck 41selection see recruitment and selectiondefined 4selection boards 430selection interviewingadvantages and disadvantages 440–41arrangements for 442–43asking questions 450–54behavioural-based interviews 447–48behavioural based questions 448behavioural event questions 452–53biographical interview 445–46briefing interviewers 443capability questions 453–54career questions 455choice of interviewing approach 449–50closed questions 452coming to a conclusion 458–59continuity, maintenance of 458continuity questions 454–55control, keeping 458dos and don’ts of selectioninterviewing 459–60ethical considerations 443focused work questions 455halo effect 458horns effect 458hypothetical questions 452nature of 441–42note-taking 458open questions 450–51