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950 ❚ ReferencesWhipp, R (1992) HRM: competition and strategy, in P Blyton and P Turnbull (eds)Reassessing Human Resource Management, Sage Publications, LondonWhitehead, M (1998) Employee happiness levels impact on the bottom line, PeopleManagement, 10 December, p 14Whittington, R (1993) What Is Strategy – and does it matter? Routledge, LondonWick, C W and Leon, L S (1995) Creating a learning organisation: from ideas to action,Human Resource Management, Summer, pp 299–311Wickens, P (1987) The Road to Nissan, Macmillan, LondonWilliams, A (1998) Organizational learning and the role of attitude surveys, HumanResource Management Journal, 8(4), pp 51–65Williams, A, Dobson, P and Walters, M (1989) Changing Culture: New organizationalapproaches, IPA, LondonWillmott. H (1993) Strength is ignorance, slavery is freedom: managing culture inmodern organizations, Journal of Management Studies, 29(6), pp 515–52Wilson, N A B (1973) On the Quality of Working Life, HMSO, LondonWomack, J and Jones, D (1970) The Machine That Changed the World, Rawson, NewYorkWood, S (1996) High commitment management and organization in the UK, TheInternational Journal of Human Resource Management, February, pp 41–58Wood, S and Albanese, M (1995) Can we speak of a high commitment managementon the shop floor? Journal of Management Studies, March, pp 215–47Wood, R and Payne, T (1998) Competency-based Recruitment and Selection, Wiley,ChichesterWoodruffe, C (1990) Assessment Centres, Institute of Personnel Management, LondonWoodruffe, C (1991) Competent by any other name, Personnel Management,September, pp 30–33Woodward, J (1965) Industrial Organization, Oxford University Press, OxfordWoodward, J (1968) Resistance to change, Management International Review, 8Wooldridge, B and Floyd, S W (1990) The strategy process, middle managementinvolvement and organizational performance’, Strategic Management Journal, 11, pp231–41Wooldridge, E (1989) The Donovan analysis: does it still stand? Personnel Management,June, pp 38–42Work Foundation (2003a) Maximising Attendance, Work Foundation, LondonWork Foundation (2003b) Work-life Balance, Work Foundation, LondonWorkplace Employee Relations Survey: Summary (2005) HMSO, NorwichWorld Bank (2000) Intellectual Capital, Word Bank websiteWorldatWork (2000) Total Rewards: From strategy to implementation, WorldatWork,Scottsdale, AZ
References ❚ 951Wright, D S and Taylor, A (1970) Introducing Psychology, Penguin, HarmondsworthWright, P M and Snell, S A (1998) Towards a unifying framework for exploring fit andflexibility in strategic human resource management, Academy of ManagementReview, 23(4), pp 756–72Wright, V (1991) Performance-related pay, in F Neale (ed) The Handbook of PerformanceManagement, Institute of Personnel Management, LondonYoundt, M A (2000) ‘Human resource considerations and value creation: the mediatingrole of intellectual capital’, Paper delivered at National Conference of USAcademy of Management, Toronto, AugustZuboff, S (1988) In the Age of the Smart Machine, Basic Books, New York
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A Handbook ofHUMANRESOURCEMANAGEMEN
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ContentsList of figuresList of tabl
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Contents ❚ vii9 Developing and im
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Contents ❚ ix20 How organizations
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Contents ❚ xi31 Release from the
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Contents ❚ xv53 Employee voice 80
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List of figures0.1 Route map xxvi0.
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List of figures ❚ xix43.6 Integra
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xxii ❚ List of tables42.1 Economi
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PrefaceThis tenth edition of A Hand
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Part IManaging peopleThis part unde
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1Human resource managementThe terms
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Human resource management ❚ 5Huma
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Human resource management ❚ 9Huma
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12 ❚ Managing peoplemanaging huma
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14 ❚ Managing peoplethe HRM syste
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16 ❚ Managing peopleGuest (1991)
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18 ❚ Managing peopleContradiction
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20 ❚ Managing peopleThe differenc
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22 ❚ Managing peopleTable 1.2cont
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Human resource management ❚ 251.
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Human resource management ❚ 27●
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30 ❚ Managing peopleThe Accountin
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32 ❚ Managing peopleHowever, rese
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34 ❚ Managing peopleThe choices t
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36 ❚ Managing peoplepractice; it
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38 ❚ Managing peoplethe firm crea
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40 ❚ Managing peopleThe organizat
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42 ❚ Managing peopleNationwide to
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44 ❚ Managing peoplepredominantly
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46 ❚ Managing peopleIn more detai
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48 ❚ Managing peoplemanaged, but
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50 ❚ Managing people●●set out
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3Role of the HR functionHR function
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Role of the HR function ❚ 55facil
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Role of the HR function ❚ 57pract
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Role of the HR function ❚ 59which
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Role of the HR function ❚ 61stand
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Role of the HR function ❚ 63monit
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Role of the HR function ❚ 651. De
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Role of the HR function ❚ 67●
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Role of the HR function ❚ 69The m
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72 ❚ Managing peoplequalified, ar
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74 ❚ Managing peopleThe innovatio
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76 ❚ Managing peopleprocedures ar
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78 ❚ Managing people4. Innovative
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80 ❚ Managing people●●●●
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84 ❚ Managing peopleETHICAL CONSI
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86 ❚ Managing peoplecompetence re
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88 ❚ Managing peopleClassical per
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90 ❚ Managing peopleTable 4.1Comp
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92 ❚ Managing people●●●(whe
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96 ❚ Managing peopleaspects like
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98 ❚ Managing peopleto carry out
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100 ❚ Managing peoplethe need to
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102 ❚ Managing peopleHowever, Bre
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104 ❚ Managing peopleweights betw
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106 ❚ Managing peopleRole specifi
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108 ❚ Managing peoplefactors. The
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Part IIHuman resourcemanagement pro
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114 ❚ HRM processesorganization
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116 ❚ HRM processes1. the use of
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118 ❚ HRM processesand HR policie
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120 ❚ HRM processes●●●●th
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8HR strategiesStrategic HRM leads t
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HR strategies ❚ 125the organizati
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HR strategies ❚ 127●●●●
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HR strategies ❚ 129CRITERIA FOR A
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132 ❚ HRM processesPROPOSITIONS A
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134 ❚ HRM processesprocess of dev
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136 ❚ HRM processesTable 9.1Linki
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138 ❚ HRM processeswhich focuses
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140 ❚ HRM processesmutually reinf
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142 ❚ HRM processesAnalysis:● W
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144 ❚ HRM processesOne principal
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10HRM policiesWHAT HUMAN RESOURCE P
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HRM policies ❚ 149they could dist
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HRM policies ❚ 151Managing divers
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HRM policies ❚ 153Involvement and
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HRM policies ❚ 155Substance abuse
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HRM policies ❚ 1579. Consult, dis
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160 ❚ HRM processes●●●●
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162 ❚ HRM processesTable 11.1Inci
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164 ❚ HRM processesCOVERAGE OF CO
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166 ❚ HRM processesemployee’s d
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168 ❚ HRM processesbehaviour. Thi
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170 ❚ HRM processes●●●●
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12Knowledge managementKnowledge man
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Knowledge management ❚ 175THE CON
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Knowledge management ❚ 177various
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Knowledge management ❚ 179The pac
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Knowledge management ❚ 1813. Advi
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Knowledge management ❚ 183Resourc
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Knowledge management ❚ 185Organiz
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13Analysing roles, competenciesand
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Analysing roles, competencies and s
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14The nature of workIn this chapter
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The nature of work ❚ 207mechanism
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The nature of work ❚ 2091998b), f
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The nature of work ❚ 211(working
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The nature of work ❚ 213Table 14.
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216 ❚ Work and employmentParties
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218 ❚ Work and employmentSIGNIFIC
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220 ❚ Work and employment●●
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222 ❚ Work and employmentClearly,
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16The psychological contractThe emp
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The psychological contract ❚ 227o
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The psychological contract ❚ 229a
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The psychological contract ❚ 231T
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The psychological contract ❚ 233H
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The psychological contract ❚ 235r
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Part IVOrganizationalbehaviourPeopl
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17Characteristics of peopleTo manag
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Characteristics of people ❚ 241In
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Characteristics of people ❚ 243On
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Characteristics of people ❚ 245de
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Characteristics of people ❚ 247RO
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Characteristics of people ❚ 249
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252 ❚ Organizational behaviourUnf
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254 ❚ Organizational behaviourThe
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256 ❚ Organizational behaviourTab
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258 ❚ Organizational behaviour2.
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260 ❚ Organizational behaviourmor
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262 ❚ Organizational behaviourAs
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264 ❚ Organizational behaviourJOB
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266 ❚ Organizational behaviourtha
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268 ❚ Organizational behaviourare
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19Organizational commitment andenga
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Organizational commitment and engag
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20How organizations functionBASIC C
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How organizations function ❚ 285
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How organizations function ❚ 287M
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How organizations function ❚ 289O
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How organizations function ❚ 291T
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How organizations function ❚ 293I
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How organizations function ❚ 295G
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How organizations function ❚ 297
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How organizations function ❚ 299A
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How organizations function ❚ 301C
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304 ❚ Organizational behaviourThe
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306 ❚ Organizational behaviourpar
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308 ❚ Organizational behaviourthe
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310 ❚ Organizational behaviourHar
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312 ❚ Organizational behaviourOrg
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314 ❚ Organizational behaviourgoo
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316 ❚ Organizational behaviourtha
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22Organization designThe management
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Organization design ❚ 321●●
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Organization design ❚ 323consider
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Organization design ❚ 325new acti
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328 ❚ Organization, design and de
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24Organizational development,change
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Organizational development, change
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360 ❚ People resourcingcharacteri
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25Human resource planningDefinition
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Human resource planning ❚ 365func
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Human resource planning ❚ 367(199
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Human resource planning ❚ 369circ
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Human resource planning ❚ 371Obje
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Human resource planning ❚ 373what
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Human resource planning ❚ 375●
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Human resource planning ❚ 377empl
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Human resource planning ❚ 379Half
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Human resource planning ❚ 381fort
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Human resource planning ❚ 383the
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Human resource planning ❚ 385It s
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Human resource planning ❚ 387Over
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26Talent managementTalent managemen
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Talent management ❚ 391Attraction
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Talent management ❚ 393increasing
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Talent management ❚ 395Creating a
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Talent management ❚ 397as their a
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Talent management ❚ 399●●●
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Talent management ❚ 401GrowthProg
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Talent management ❚ 403This infor
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Talent management ❚ 405It is poss
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Talent management ❚ 407Formal car
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27Recruitment and selectionTHE RECR
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Recruitment and selection ❚ 411
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Recruitment and selection ❚ 4135.
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Recruitment and selection ❚ 415ca
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Recruitment and selection ❚ 417ey
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Recruitment and selection ❚ 421on
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Recruitment and selection ❚ 423OU
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Recruitment and selection ❚ 425AP
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Recruitment and selection ❚ 427Ad
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Recruitment and selection ❚ 429we
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Recruitment and selection ❚ 4331.
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Recruitment and selection ❚ 435(r
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Recruitment and selection ❚ 437st
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440 ❚ People resourcingcandidate
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442 ❚ People resourcingrequiremen
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444 ❚ People resourcingidentify t
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446 ❚ People resourcinggoes on in
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448 ❚ People resourcingLISTENINGS
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450 ❚ People resourcinginterview
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452 ❚ People resourcingThe follow
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454 ❚ People resourcingQuestions
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456 ❚ People resourcingQuestions
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458 ❚ People resourcingsaying. Wh
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460 ❚ People resourcing●●make
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462 ❚ People resourcingindividual
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464 ❚ People resourcingand measur
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466 ❚ People resourcingprocedure,
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468 ❚ People resourcingCHOOSING T
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30Introduction to the organizationI
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Introduction to the organization
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31Release from the organizationGENE
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Release from the organization ❚ 4
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32The basis of performancemanagemen
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The basis of performance management
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33The process of performancemanagem
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The process of performance manageme
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522 ❚ Performance managementManag
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524 ❚ Performance management●be
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526 ❚ Performance managementActio
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528 ❚ Performance management●
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Part VIIIHuman resourcedevelopmentH
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534 ❚ Human resource developmentS
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536 ❚ Human resource developmentS
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36Organizational learning and thele
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Organizational learning and the lea
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550 ❚ Human resource developmentA
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552 ❚ Human resource developmentL
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556 ❚ Human resource developmentE
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558 ❚ Human resource developmentT
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560 ❚ Human resource developmentT
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562 ❚ Human resource developmente
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564 ❚ Human resource developmentI
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568 ❚ Human resource development
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570 ❚ Human resource developmentB
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574 ❚ Human resource development5
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576 ❚ Human resource developmente
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578 ❚ Human resource developmenti
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580 ❚ Human resource developmentw
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582 ❚ Human resource developmentp
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588 ❚ Human resource developmentD
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594 ❚ Human resource developmentN
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598 ❚ Human resource developmentF
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602 ❚ Human resource developmentD
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604 ❚ Human resource developmentw
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608 ❚ Human resource developmentr
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610 ❚ Human resource developmentI
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612 ❚ Human resource developmentp
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620 ❚ Human resource developmentt
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42Reward managementThis chapter pro
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Reward management ❚ 625The philos
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Reward management ❚ 627Reward pol
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Reward management ❚ 629Performanc
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Reward management ❚ 631Base payTr
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Reward management ❚ 633MODEL OF T
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Reward management ❚ 635Elements o
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Reward management ❚ 637Table 42.2
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Reward management ❚ 639Payment-by
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Reward management ❚ 641Table 42.3
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644 ❚ Rewarding peopleprocesses t
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646 ❚ Rewarding peopleWhat should
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648 ❚ Rewarding peopleExamples of
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650 ❚ Rewarding peopleReward phil
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652 ❚ Rewarding people1. They hav
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654 ❚ Rewarding peopleAs stated i
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656 ❚ Rewarding peopleOther examp
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44Job evaluationJob evaluation is o
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Job evaluation ❚ 661elements are
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Job evaluation ❚ 663‘matched’
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Job evaluation ❚ 665receives one
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Job evaluation ❚ 667A ‘propriet
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Job evaluation ❚ 669Table 44.1Com
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Job evaluation ❚ 671Making the ch
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Job evaluation ❚ 673Design and pr
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Job evaluation ❚ 675ActivityMonth
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Job evaluation ❚ 677Step 4. Formu
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Job evaluation ❚ 679weighting is
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45Market rate analysisPURPOSETo ens
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Market rate analysis ❚ 683●job
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Market rate analysis ❚ 685to take
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Market rate analysis ❚ 687Table 4
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690 ❚ Rewarding peoplePAY STRUCTU
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692 ❚ Rewarding people£Figure 46
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694 ❚ Rewarding people£Figure 46
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696 ❚ Rewarding peopleCareer fami
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698 ❚ Rewarding peopleor start-up
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700 ❚ Rewarding peopleTable 46.1c
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702 ❚ Rewarding peoplewhen the di
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704 ❚ Rewarding peoplePay range o
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47Contingent payThis chapter starts
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Contingent pay ❚ 709persists in t
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Contingent pay ❚ 711●●●●
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Contingent pay ❚ 713CRITERIA FOR
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Contingent pay ❚ 715Basis of sche
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Contingent pay ❚ 717The case for
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Contingent pay ❚ 719ApplicationSk
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Contingent pay ❚ 721The arguments
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Contingent pay ❚ 723Table 47.1con
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Contingent pay ❚ 725●●●●
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Contingent pay ❚ 727Save-As-You-E
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730 ❚ Rewarding peoplenormal bene
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732 ❚ Rewarding peopleoutside the
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734 ❚ Rewarding peopleDevelopment
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49Managing reward systemsManaging r
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Managing reward systems ❚ 739EVAL
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Managing reward systems ❚ 741visi
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Managing reward systems ❚ 743high
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Managing reward systems ❚ 745REWA
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Managing reward systems ❚ 747Devo
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Managing reward systems ❚ 749What
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752 ❚ Employee relationsmainly co
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754 ❚ Employee relationsdescripti
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756 ❚ Employee relationsis greate
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758 ❚ Employee relationssome degr
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760 ❚ Employee relationsEmployees
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762 ❚ Employee relationsGuest not
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764 ❚ Employee relationswere that
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766 ❚ Employee relations‘Manage
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768 ❚ Employee relationsThe Trade
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770 ❚ Employee relationsInstituti
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51Employee relations processesEmplo
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Employee relations processes ❚ 77
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52Negotiating and bargainingCollect
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Negotiating and bargaining ❚ 797c
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Negotiating and bargaining ❚ 799U
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Negotiating and bargaining ❚ 801%
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Negotiating and bargaining ❚ 803C
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Negotiating and bargaining ❚ 805t
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808 ❚ Employee relationsINVOLVEME
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810 ❚ Employee relationsFACTORS A
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812 ❚ Employee relationstrained,
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814 ❚ Employee relationsSUGGESTIO
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54CommunicationsOrganizations funct
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Communications ❚ 819very much abo
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Communications ❚ 821Communication
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Communications ❚ 823BulletinsBull
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Communications ❚ 825A team briefi
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55Health and safetyHealth and safet
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Health and safety ❚ 831the over-r
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Health and safety ❚ 833for the he
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Health and safety ❚ 835●●●W
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Health and safety ❚ 837Procedures
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Health and safety ❚ 839●●●
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Health and safety ❚ 841ACCIDENT P
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Health and safety ❚ 843informatio
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56Welfare servicesWelfare services
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Welfare services ❚ 847effect, pla
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Welfare services ❚ 849part-time s
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Welfare services ❚ 851GROUP WELFA
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Welfare services ❚ 853discuss per
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57Employment practicesEmployment pr
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Employment practices ❚ 859●●
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Employment practices ❚ 861The pol
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Employment practices ❚ 863The Wor
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Employment practices ❚ 867ETHNIC
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Employment practices ❚ 8692. allo
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Employment practices ❚ 871Solutio
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Employment practices ❚ 873SUBSTAN
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Employment practices ❚ 875unsuita
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880 ❚ Employment and HRM services
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Page 875 and 876: 898 ❚ Employment and HRM services
Page 885 and 886: 908 ❚ AppendixHow to complete the
Page 887 and 888: ReferencesACAS (1982) Developments
Page 889 and 890: References ❚ 913Armstrong, M and
Page 891 and 892: References ❚ 915Bessant, J, Caffy
Page 893 and 894: References ❚ 917Brown, D (1998) P
Page 895 and 896: References ❚ 919Chartered Institu
Page 897 and 898: References ❚ 921Digman, L A (1990
Page 899 and 900: References ❚ 923Fein, M (1970) Ap
Page 901 and 902: References ❚ 925Gratton, L, Haile
Page 903 and 904: References ❚ 927Hall, L and Torri
Page 905 and 906: References ❚ 929Hoyle, E (1995)
Page 907 and 908: References ❚ 931IRS Employment Tr
Page 909 and 910: References ❚ 933Kessler, S and Un
Page 911 and 912: References ❚ 935Littler, C and Sa
Page 913 and 914: References ❚ 937Mayo, A and Lank,
Page 915 and 916: References ❚ 939Nielsen, N H (200
Page 917 and 918: References ❚ 941Porter, M (1980)
Page 919 and 920: References ❚ 943Rodger, A (1952)
Page 921 and 922: References ❚ 945Sims, R R (1994)
Page 923 and 924: References ❚ 947Tannenbaum S I, B
Page 925: References ❚ 949Walker, N (2004)
Page 929 and 930: 954 ❚ Subject indexattraction pol
Page 931 and 932: 956 ❚ Subject indexdefining techn
Page 933 and 934: 958 ❚ Subject indexunitary view 7
Page 935 and 936: 960 ❚ Subject indexgrade structur
Page 937 and 938: 962 ❚ Subject indexlinking HR wit
Page 939 and 940: 964 ❚ Subject indexinternational
Page 941 and 942: 966 ❚ Subject indexlearning needs
Page 943 and 944: 968 ❚ Subject indexinfluence of t
Page 945 and 946: 970 ❚ Subject indexand role analy
Page 947 and 948: 972 ❚ Subject indexreward systems
Page 949 and 950: 974 ❚ Subject indexstand-by allow
Page 951 and 952: 976 ❚ Subject indexvoice see empl
Page 953 and 954: 978 ❚ Author indexBradley, P 107-
Page 955 and 956: 980 ❚ Author indexLeventhal, S 22
Page 957: 982 ❚ Author indexUndy, R 215-16U
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