HUMAN RESOURCE MANAGEMENT PRACTICE - Fichier PDF

Subject index ❚ 967motivation to learn 555–56, 561motivation theory 251needs (content) theory 255–62needs-related model of 253and organizational commitment 277process of 252–53process theory 254, 258–62reinforcement 253strategies 268–69two-factor model (Herzberg) 262–63types of 253–254multi-skilling 761mutual commitment strategy 19mutuality 13, 761Myers Briggs Types Indicator 243narrow-graded grade and pay structures691National Vocational Qualifications (NVQs) 159,161Nationwide 41, 50–51needs theory of motivation 255–62negotiatingand bargaining 795, 802convergent negotiations 796closing 802defined 796divergent negotiations 796nature of 795–96opening 802preparing for 798–802process of 796skills 803–04networking 301new style agreement 786news letters 822non-financial rewards 629normal curve (test results) 467norms (cultural) 303, 307–08norms (test) 467Norwich Union Insurance 43–44, 653–55notice boards 823numerical flexibility 210NVQs/SNVQs 159, 161objectivescriteria for 505–06defined 505SMART objectives 506types of 505occupational health programmes 829, 838–39occupational hygiene 820occupational medicine 829occupational pension schemesapproved scheme 732benefits statements 733contribution of HR 734contributions 732defined 731defined benefit/final salary scheme 733defined contribution/money purchasescheme 733developments in pensions provision 734operation 731–32reasons for 731retiring age 732–33sex discrimination 732stakeholder pensions 733OD see organization developmentOperating and Financial Review (OFR) 47, 48organization charts 289, 290organization designaim 320–21conducting organization reviews 321guidelines 323–24organization analysis 321–22organization diagnosis 322–23process of organizing 319–20of process-based organizations 183responsibility for 325organization development (OD)activities 341–42in communities of practice 182defined 338–39history of 339–40programmes, features of 341traditional approach to 340–41use of 343organization planning 324–25organization structuredefined 288organization charts 288–89organization theorybehavioural science school 284–85bureaucratic model 284classical school 283–84contingency school 286framework for examining organizations(Kotter) 287human relations school 284