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Combined Executive Agenda 120410.pdf - North Ayrshire Council

Combined Executive Agenda 120410.pdf - North Ayrshire Council

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3. Finance and Infrastructure<br />

Finance: Revenue and Benefits<br />

Ref Supporting Action/Task Timescale<br />

3.1 Train staff in British Sign<br />

Language<br />

3.2 Provide access to interpretation &<br />

translation services<br />

3.3 Provide Appointment & Home Visit<br />

service<br />

3.4 Provide private interview facilities<br />

to aid confidentiality and respect<br />

privacy<br />

March<br />

2013<br />

March<br />

2013<br />

March<br />

2013<br />

March<br />

2013<br />

3.5 Provide hearing loop system March<br />

2013<br />

Lead<br />

Officer<br />

Benefits<br />

Manager<br />

and<br />

Revenue<br />

Manager<br />

Benefits<br />

Senior<br />

Team<br />

Leader<br />

Benefits<br />

Senior<br />

Team<br />

Leader<br />

Benefits<br />

Senior<br />

Team<br />

Leader<br />

Benefits<br />

Senior<br />

Team<br />

Leader<br />

Disability<br />

Age<br />

12<br />

Preg & M<br />

G Re-ass<br />

S Orientn<br />

Sex<br />

Religion<br />

Race<br />

Success Criteria/Desired Outcome<br />

x Trained staff available to assist<br />

customers with a hearing impairment<br />

x x Improved communication with ethnic<br />

minority community and with disabled<br />

people<br />

x x x x x Improved access to the service<br />

x x x x x x x x Private office space offered to<br />

customers on arrival to allow<br />

discussion in a confidential setting<br />

x Improved communication with people<br />

with a hearing impairment<br />

182

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