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FERNANDO VELLOSO GUIMARES - Ppga.com.br

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9 Equalizar os recursos de IT em<<strong>br</strong> />

todos os países da Região<<strong>br</strong> />

10 Desenvolver os Colaboradores<<strong>br</strong> />

da Informática no conhecimento<<strong>br</strong> />

dos processos de negócios,<<strong>br</strong> />

auxiliando na identificação de<<strong>br</strong> />

oportunidades para as áreas<<strong>br</strong> />

11 Manter a disponibilidade dos<<strong>br</strong> />

ambientes de produção acima de<<strong>br</strong> />

98% (durante Prime Hour)<<strong>br</strong> />

• Implantar infra-estrutura local de<<strong>br</strong> />

DW na Venezuela, Peru e Equador<<strong>br</strong> />

• Implementar SAP e DW no<<strong>br</strong> />

Paraguai<<strong>br</strong> />

• Implementar SAP e DW na Bolívia<<strong>br</strong> />

• Elaborar plano de treinamento<<strong>br</strong> />

• Estimar custos<<strong>br</strong> />

• Desenvolver programa específico<<strong>br</strong> />

−<<strong>br</strong> />

−<<strong>br</strong> />

DW e SAP<<strong>br</strong> />

implementados<<strong>br</strong> />

Programa<<strong>br</strong> />

implementado<<strong>br</strong> />

• Monitoramento constante dos − Relatórios<<strong>br</strong> />

ambientes através de relatórios específicos: SAP,<<strong>br</strong> />

• Realização de trabalhos DW, Notes,<<strong>br</strong> />

preventivos de manutenção préagendados<<strong>br</strong> />

Netware, Links de<<strong>br</strong> />

Internet, PABX,<<strong>br</strong> />

<strong>com</strong>unicação,<<strong>br</strong> />

Aplicativos<<strong>br</strong> />

críticos fora SAP<<strong>br</strong> />

BALANCED SCORECARD: R (Resultado) - P (pessoas) - PR (Processos) - C (Clientes)<<strong>br</strong> />

Jul/2001 Tds X X X X<<strong>br</strong> />

Dez/200<<strong>br</strong> />

1<<strong>br</strong> />

Dez/200<<strong>br</strong> />

1<<strong>br</strong> />

Tds<<strong>br</strong> />

Opc<<strong>br</strong> />

X<<strong>br</strong> />

X<<strong>br</strong> />

Tds X X X<<strong>br</strong> />

101

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