UNIT – I Lesson 1 HRM – AN OVERVIEW Lesson Outline Nature of ...

� Adaptability.
� Knowledge about organizational procedures.
� Technical self-sufficiency.
� Result – orientation.
BPO
Business process outstanding has gained momentum starting from IT sector and
software. In other business also outsourcing whereby part or major work to be entrusted to
different companies, even in different countries. Sometimes hiring service work outside
place is cheap and leads to reduction in labour cost. Call centers have developed as a part
of outsourcing.
HR aspects in outsourcing
1. Selection of skilled person
2. Sociability
3. Communication skill
4. Adaptability
5. Culture adjustment
6. Motivation
Technology has become the hallmark of the modern organizations. As such
modern organizations have become the technology driven organizations. The explosive
growth of information technology linked to the internet has ushered in many changes
throughout the organization. One of the major changes led by IT is that it has hastened,
what experts call “fall of hierarchy.” Managers depend less and less on yesterday’s “stickto-the-chain
of command approach” to their organizing function. This is so because earlier
it used to be, if one wanted information, one had to go up, over and down through the
organization. Now one just tap would do. This is meant by the broke down of hierarchy.
MNCS
Globalization has given genesis to the Multinational Corporations (MNCs). The
MNCs are characterized by their cultural diversities, intensified competition, variations in
business practices. The bottomline is that the growing integration of the world economy
into a single, huge market place is increasing the intensity of competition in a wide range
of manufacturing and service industries. Given these conditions, from tapping the global