UNIT – I Lesson 1 HRM – AN OVERVIEW Lesson Outline Nature of ...

COMMUNICATION
IR DECISIONS
The core of an IR programme is the personnel manual. The manual sets out the rules and
policies within which managers and employees must operate. All Employees and
supervisors are fairly familiar with the contents of the manual.
RELATIONS
Relationships with employees may be improved through joint consultations. Relationships
with unions or staff associations may be developed through collective bargaining and
other IR procedures or by improving the operation of existing procedures.
COMPETENCE
Managers and supervisors need to develop competence in handling IR. Such competence
may be developed by training managers and supervisors in IR. Union leaders and
employees also must be associated with the programme, as they are as much a party to
conflict as managers or supervisors.
DISCIPLINE AND CONFLICT
If both employees as well as employers adhere to well laid out norms disputes do not
occur. Where a conflict occurs, the management must resolve it.
REQUIRMENTS OF A SUCCESSSFUL INDUSTRIAL RELAITONS PROGRMAMME
The basic requirements on which a successful industrial relations programme is based are:
• TOP MANAGEMENT SUPPORT
Since industrial relations are a functional staff service, it must necessarily
derive its authority from the line organization.
• SOUND PERSONAL POLICIES
These constitute the business philosophy of an organization and guide it in
arriving at its human relations decisions. Policies can be successful only
when they are followed at all the level of an enterprise, from top to bottom.
• Adequate Practice should be Developed by Professionals
In the field to assist in the implementation of the policies of an
organization, a system of procedures is essential if intention is to be
properly translated into action.